UJET
UJETReviews from AWS customer
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The Ujet tool is useful in many ways for your call center needs.
What do you like best about the product?
Ujet is straightforward and easy to use even for first-timers. I really like the simple design, yet very efficient to use. I'd likely recommend this to my collegues.
What do you dislike about the product?
So far, Ujet is working as it should. Some improvements on the latency side will be of help. Also, Ujet sometimes disconnects, but for only a short while. This is somehitng the devs can work on.
What problems is the product solving and how is that benefiting you?
*Easy tagging of my auxes
*Web-based software that is fast and easy
*Mosly working and, on rare occasions, having an issue.
*Very convenient to use and user-friendly.
*Web-based software that is fast and easy
*Mosly working and, on rare occasions, having an issue.
*Very convenient to use and user-friendly.
Very Satisfactory
What do you like best about the product?
Very Convinient and easy to use, very accessible.
What do you dislike about the product?
None so far. It is easy to use and very user friendly
What problems is the product solving and how is that benefiting you?
By using UJET I can simply know my scheduled breaks.
UJET is very user friendly. It is easy to navigate and check all details.
What do you like best about the product?
Checking the calls in queue and identifying the status all of the agents.
What do you dislike about the product?
Some of the options are not visible or not accesible.
What problems is the product solving and how is that benefiting you?
Service Level, Queue Management
Ujet is a friendly tool and very easy to use
What do you like best about the product?
It's quite simple to use, and I like how many functions the developers managed to pack into a single product that is far easier to use and maintain than other CRMs. Finding what you're looking for doesn't take too many clicks.
What do you dislike about the product?
Its tendency to become stuck occasionally makes sense for a web-based utility. However, it shouldn't do that for easy tasks like perusing person lists. Additionally, the reporting tool has to be improved. While it works excellent overall, there are situations where it offers incomplete information and there is no other method to obtain the information you are missing.
What problems is the product solving and how is that benefiting you?
UJET has been my go-to agency for phone calls. It has operated flawlessly when I've dealt with outgoing calls and system status changes for various occasions. Regarding usage and appearance, there are no worries. As far as efficiency goes, it has never caused any issues. In general, I enjoy Ujet. I think it's simple to use and I enjoy how it interacts with Kustomer. It would be a fantastic program if it didn't freeze and malfunction so frequently!
Review Ujet
What do you like best about the product?
The user interface and the several options to work with the metric agents
What do you dislike about the product?
ujet has 10 sec for delay to the updates and the high time to dowland the reports
What problems is the product solving and how is that benefiting you?
analytics in real time
An excellent app! Smoother than any of your smoothie!
What do you like best about the product?
Latency is minimal. User-friendly. Smooth use for tracking auxes.
What do you dislike about the product?
As of the moment, I like ujet as it is as I haven't encountered any problems yet.
What problems is the product solving and how is that benefiting you?
Helps tracking our auxes. Saves time of tracking auxes instead of manual.
Ujet
What do you like best about the product?
Ujet is helpful and easy to used.It's a friendly tool that every agents can used easily.
What do you dislike about the product?
I don't have anything to say about this tool. Just what I've said a useful and helpful tool that us a Call Center agents.
What problems is the product solving and how is that benefiting you?
Managing the call and were able to check how long is our call
Easy to use
What do you like best about the product?
UJET is very simple and intuitive, you can change your status and the agent statuses in a very easy way. Monitoring the agents is intuitive and you don't need to study the platform a lot to know how to use it
What do you dislike about the product?
Sometimes the platform is slow, and takes a while to refresh the agents current status. Reducing the loading time will definetely make the difference and increase the productivity.
What problems is the product solving and how is that benefiting you?
Ujet helps the operation by allowing the quality analysts to check the live interactions. This allows me to be more productive because that way we can identify risk factors before they become a behavior.
Ujet
What do you like best about the product?
It is practical and easy to use when in live monitoring
What do you dislike about the product?
It is very slow at generating reports when there is a new to chek on the agents performance
What problems is the product solving and how is that benefiting you?
I have no news about the problems that have been addressed
Awesome experience! Very easy to use!
What do you like best about the product?
Very user-friendly. I've been using UJET for months and I can say that tool is easy to use.
What do you dislike about the product?
I really can't think of anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
Helps me with timekeeping
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