UJET
UJETReviews from AWS customer
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How UJET is Very Useful for the business
What do you like best about the product?
Very comfortable and easy to use, and I really love to use it in every time in my work , also everything is already there and you will not be confused on how to navigate the tools and it really great to use.
What do you dislike about the product?
dislike is sometimes there is some bugs and issues regarding for the delay and also there is a slightly dislike in the colors but everything was fine and will continue to use
What problems is the product solving and how is that benefiting you?
Ujet is helping me to solved the issues of the caller and communicate well with them and also to provide them a proper resolution to the customer. and also to provide accurate information all througgh out of the business
Amazing tools that I ever used.
What do you like best about the product?
I love the way it was so user friendly. It aslso has a lot of features that you can check on. Transferring a call is so much organized as well. You just need to know which department you are looking for and it gives you a direct line all the way to the right support to contact too.
What do you dislike about the product?
One thing is the delay, there is sometimes a delay when it comes to receiving a call and also changengin auxes. But this was also can be tolerated .
What problems is the product solving and how is that benefiting you?
Ujet is great to used specially it helps me a lot when it come to the concern that I don't have info or out of my scope . I can easily get in touch with someone else and they also can help me and my caller in regards on their issue.
Amazing and learnable easy to operate
What do you like best about the product?
past reliable and easy to operate and its better to use and i can see my shift schedules everyday
What do you dislike about the product?
sometimes while im working it hang and sometimes it operate slow
What problems is the product solving and how is that benefiting you?
it help me to know what my status while im on work shift and provide my work schedules
Friendly tools in BPO industies
What do you like best about the product?
You can choose your tags wisely. It is easy to use. When I'm in training, it is easy to explain, and you can make sure that you can tag in an easy way. Unlike other tools in BPO industries,
What do you dislike about the product?
The designed of the tools and the placement of the buttons
What problems is the product solving and how is that benefiting you?
The Ujets solves the call problem and the hold time of every call center agent
It's been great so far
What do you like best about the product?
It's ability to allow you to talk with the customer while working in the background
What do you dislike about the product?
A nitpick would be how sometimes statuses fail to update for a few seconds.
What problems is the product solving and how is that benefiting you?
Is helping us resolve the issues that our customers currently have.
UJET as a tool for forecasting incoming calls
What do you like best about the product?
The thing that I really like about UJET is about utilizing the tagging of the current work that I need and also by being able to handle calls.
What do you dislike about the product?
The thing that I dislike about UJET is that the buttons are really small and I hope they can speedup the platform or app.
What problems is the product solving and how is that benefiting you?
UJET helps me by notifying me or forecasts the predicted amount of calls for the day.
The ease of the UI.
What do you like best about the product?
I really like how easy user interface is. Only a single training to agents, team leads, or the executives is always enough. Also I really admired how easy it was to embed it into several CRMs, according to them.
What do you dislike about the product?
There is really nothing I dislike on UJET. I rarely get any errors but if there is any, the CX team is always there to help us out, no matter the topic.
What problems is the product solving and how is that benefiting you?
UJET is solving several key problems for us. Firstly, UJET's flexibility allows us to seamlessly onboard new verticals as we expand our services. This benefit is particularly significant as we frequently go live with new verticals, and UJET's ease of use and adaptability simplify this process, saving us time and resources. Overall, UJET's solution enhances our customer service operations and supports our continuous growth efforts.
very eficient
What do you like best about the product?
It is very easy to use and very accessible
What do you dislike about the product?
anything in especial, the app always works properly
What problems is the product solving and how is that benefiting you?
with Ujet we can easily keep a work schedule in detail
Ujet is very convenient and easy to use!
What do you like best about the product?
Ujet really helps me a lot as a customer representative because it makes the call and chat seamless and very real time!
What do you dislike about the product?
Nothing as Ujet is really doing a great job with the auxes and real time chat and call duration
What problems is the product solving and how is that benefiting you?
Ujet is solving customers inquiries and concern real time and it benefits us in a way to get in touch with the customers very easy and it's really very convinient to me
Amazing Work Tool
What do you like best about the product?
I like it because it has a good response speed. I love that we have the option to add a party while still having the main caller on the line. It's a really useful tool.
What do you dislike about the product?
I think it would be useful if the wrap-up option was automatically set. Sometimes we go into the call and forget to pick the next status and after the call ends and go directly to the next call in line.
What problems is the product solving and how is that benefiting you?
It's really useful that as soon as we receive a call on ujet it automatically opens up the conversation in kustomer. It saves us time in trying to find the conversation and then providing assistance to the guest or host.
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