UJET
UJETReviews from AWS customer
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A positive experience
What do you like best about the product?
It notifies me when a call is coming in, little to no issues.
What do you dislike about the product?
Nothing really. It lets me get the job done
What problems is the product solving and how is that benefiting you?
Assisting my customers to the best of my ability in a timely manner
Immaculate experience.
What do you like best about the product?
I like the design and how simple it is, very easy to learn and visually appealing.
What do you dislike about the product?
There is nothing major that I dislike about UJET, everything is great.
What problems is the product solving and how is that benefiting you?
I am using UJET to choose my status, either I receive customer or not.
Ujet has served me well. It's a great tool for work purposes
What do you like best about the product?
It's very user-friendly and downtime is minimal. I enjoy working on it daily
What do you dislike about the product?
There are no dislikes I can comment about
What problems is the product solving and how is that benefiting you?
Ujet is helping me to be as productive as possible
UJet Makes The Right Calls
What do you like best about the product?
My favorite thing about ujet is the hands on approach that have with their users and clients.
What do you dislike about the product?
I feel like UJet could be better with consistency in their messaging and costumization we with the experience we have.
What problems is the product solving and how is that benefiting you?
UJet helps solve AHT issues and honestly the overall customer satisfaction
Deliver Reliable Customer Communication But Needs Improvement in Flexibility and Design
What do you like best about the product?
After using UJET for an extended period, I remain very satisfied with the core service. The call quality and 99.9% uptime continue to be the backbone of my customer support, ensuring that technical glitches never get in the way of a good conversation. The web portal is still a breeze to navigate for account management, and the support team remains a top-tier resource when I need technical guidance.
We’ve recently started using the feature that allows us to receive images directly from members during a session. This has been a huge win for troubleshooting visual issues that are hard to describe over the phone. It saves a lot of back-and-forth and helps us get to a resolution much faster.
We’ve recently started using the feature that allows us to receive images directly from members during a session. This has been a huge win for troubleshooting visual issues that are hard to describe over the phone. It saves a lot of back-and-forth and helps us get to a resolution much faster.
What do you dislike about the product?
While the image-sharing capability is a great addition, there is one workflow hurdle: agents must stay on the active phone line with the member while the image is being sent.
The Pro: You can guide the member through the upload process in real-time.
The Con: It can lead to "dead air" or slightly longer handle times while waiting for the file to transmit. I’d love to see a version of this in the future that allows for more asynchronous uploading so we can keep the queue moving while the member finds the right photo.
The Pro: You can guide the member through the upload process in real-time.
The Con: It can lead to "dead air" or slightly longer handle times while waiting for the file to transmit. I’d love to see a version of this in the future that allows for more asynchronous uploading so we can keep the queue moving while the member finds the right photo.
What problems is the product solving and how is that benefiting you?
Everything is in one place, which creates simplicity and consistency for my team.
The call forwarding, auto-attendant, and interactive voice response features give us the flexibility to handle customer calls efficiently. Customers can get routed quickly without frustrating waits.
UJET's reliability has also been a major benefit. Their robust network architecture means very few dropped calls or interruptions in service. I don't have to worry about losing customers due to technical difficulties.
With UJET handling our communications infrastructure and support, I can focus on strategic priorities like growth and operations. I know customers will have a professional experience interacting with my business. That peace of mind has been invaluable.
Overall, UJET has solved key problems around integrating, managing, and stabilizing our customer communication channels. My business delivers better customer service as a result.
The call forwarding, auto-attendant, and interactive voice response features give us the flexibility to handle customer calls efficiently. Customers can get routed quickly without frustrating waits.
UJET's reliability has also been a major benefit. Their robust network architecture means very few dropped calls or interruptions in service. I don't have to worry about losing customers due to technical difficulties.
With UJET handling our communications infrastructure and support, I can focus on strategic priorities like growth and operations. I know customers will have a professional experience interacting with my business. That peace of mind has been invaluable.
Overall, UJET has solved key problems around integrating, managing, and stabilizing our customer communication channels. My business delivers better customer service as a result.
Excellent
What do you like best about the product?
It is easy to use and has all the features I need to handle the calls appropriately
What do you dislike about the product?
I haven't had any bad experience so far since the last 9 months I've been using it
What problems is the product solving and how is that benefiting you?
I can attend to all the calls we receive from our customers.
A seamless experience.
What do you like best about the product?
I have been using UJET for about a year now, and I haven't experienced any issues in regard to lagging or any other technical issues. It has the most seamless experience!
What do you dislike about the product?
I haven't experienced any downsides so far! Everything about UJET is perfect and I use it every day at work to complete my tasks and enhance my performance on the calls.
What problems is the product solving and how is that benefiting you?
I can put the status I'm currently on e.g. Unavailable, Quality Coaching, Meeting, Training, Coaching, Break, Meal, Chat and so much more! This helps the company track my workflow.
I absolutely love Ujet.
What do you like best about the product?
Its very convenient and detailed. I am able to assist and not really have that much difficulties.
What do you dislike about the product?
I would say deleting notifications that keeps popping up on the side of the screen.
What problems is the product solving and how is that benefiting you?
I dont know what is being resolved so could not answer.
UJET - Like a JET
What do you like best about the product?
Using UJET is handy as it shows and displays all the info we needed, easy to understand and the clarity is good too.
What do you dislike about the product?
Sometimes it just freeze to white screen, tho resolveable by refreshing multiple times.
What problems is the product solving and how is that benefiting you?
Indicates caller information and is easy to engage with.
Good enough for what I need
What do you like best about the product?
It is reliable and works as expected. Navigation is easy to learn.
What do you dislike about the product?
Pretty basic user interface and not very intuitive.
What problems is the product solving and how is that benefiting you?
UJET allows for communication via live chat and phone within Kustomer. I am able to use added shortcuts while chatting and dispositions after the interaction is complete.
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