UJET
UJETReviews from AWS customer
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Amazing tool for working, it makes my job easy and have a lot of options for can be faster
What do you like best about the product?
What i like more about ujet is the easy way that have for can handle by other tools for can resolve my cases, also that ujet lt me know how time is waiting my costumer
What do you dislike about the product?
I don't like from Ujet the new update of dissmis the chat, cause sometimes the next agent that have to take that chat have to repeat all the previous steps that i have to do
What problems is the product solving and how is that benefiting you?
the new update tha5t have about the short cuts for ask for more information or the automatic messages when the costumer didn't answer for a couple of minutes, that make much better my job
UJET is amazing!
What do you like best about the product?
I like it because it is a very practical app
What do you dislike about the product?
sometimes it only changes the status, I mind, I am in email tickets and suddenly I am in wrap-up without having clicked on it
What problems is the product solving and how is that benefiting you?
UJET is a fundamental app in my work
Comfortable
What do you like best about the product?
It is the fact that is a very organized tool
What do you dislike about the product?
Sometimes it seems that you are in the same status for more than 2 hours, but actually you have been in that status for 1 hour, maybe it is a bug
What problems is the product solving and how is that benefiting you?
To take this matter seriously, to know how to handle my time
The excellent tool for workers
What do you like best about the product?
This plataform is incredible easy to use and is one of the most user friendly I have ever use. It os very stable and the qualitu and effiecient of the call are remarcable.
What do you dislike about the product?
We've observed that the loading times increase significantly with slow networks, impacting user experience. The current UI design appears to be rather basic and requires a redesign to enhance aesthetics and usability. Additionally, there are occasional login failures and system unavailability after idle periods, which causes disruptions to sticky data and results in missed calls. To further improve our platform, we would greatly benefit from implementing visual analysis capabilities using the raw data extracted from within the system itself."
What problems is the product solving and how is that benefiting you?
Automated warnings will be triggered if there is no client interaction in the chat. Subsequently, after receiving three consecutive warnings, the chat will be automatically closed via the same interface.
Do not miss the opportunity to use a great tool!!
What do you like best about the product?
I like that it is very easy to use and the interactions develop very well without errors. It is also very good that they are constantly creating updates that make the platform more enjoyable
What do you dislike about the product?
Sometimes I am not very exact with the times, but it is understood that since it is a new update it is still under errors that are being corrected, apart from that I cannot find other faults
What problems is the product solving and how is that benefiting you?
That the warnings be sent automatically when there is no interaction in the chat by the client in the chat and that it close after the three warnings by the same interface
UJET is the perfect program to help customers.
What do you like best about the product?
UJET is so intuitive and really easy to use. I love how easily I can contact my customers and be able to help them in no time. The information shown about incoming calls of the customer is so accurate and clear.
What do you dislike about the product?
UJET can be a little laggy sometimes. It really needs a decent machine to be able to handle this program without programs due to the quantity of information and functions.
What problems is the product solving and how is that benefiting you?
UJET helps me to contact customers easily and fast with accurate and clear information. Also, UJET help's me to manage my work schedule because it has a variety of options to select.
if you know how to use this application is a really good tool
What do you like best about the product?
The easy way to change your work status, and with a good internet conection work properly
What do you dislike about the product?
Sometimes is not working properly because 1 hour after working on it jump to another status
What problems is the product solving and how is that benefiting you?
is a really good to see the time frame in live
Awesome platform makes our tasks so much easier
What do you like best about the product?
The platform allows us to manage our tasks in better ways. Also, the notifications for every interaction taken by us make this so much easier to handle.
What do you dislike about the product?
I would love to see pop-up notifications in order to give us a better experience in the calls section.
What problems is the product solving and how is that benefiting you?
Well-optimized interface. Makes so much easier to take calls and chats in our daily tasks.
Very helpful application
What do you like best about the product?
This is the great platform to interact with the customers and very user friendly. Through this we can handle multiple chats like 10 at a time which helps in connecting with many people.
What do you dislike about the product?
Anybody can use and it is not so hard to use this tools and we can keep a track of every conversation which we have with the customers on a daily basis. We can pull out all reports easily
What problems is the product solving and how is that benefiting you?
Very rarely but we have problems with refreshing the application. Sometimes we have issues with opening and closing the tickets. But once we clear cookies and caches, everything gets sorted
Widget is poorly designed and doesn't work well.
What do you like best about the product?
It has amazing report functionalities is a significant benefit. Having a robust reporting system can be critical for call centers to understand how their agents are performing, identify areas for improvement, and make data-driven decisions to improve customer satisfaction.
What do you dislike about the product?
However, it's concerning that the connection is very unstable. This leads to significant disruptions in service, long wait times for customers, and frustration for both customers and agents. The instability of the connection could also impact the quality of the calls, which is a crucial aspect.
Poorly designed widgets, the application doesn't always ring when it should, which results in missed calls and unhappy customers.
Poorly designed widgets, the application doesn't always ring when it should, which results in missed calls and unhappy customers.
What problems is the product solving and how is that benefiting you?
Integration with CRM solutions: UJET offers integration with CRM solutions, which can help teams streamline their workflow by providing them with customer data in real-time. This integration allows agents to have a complete view of a customer's history, previous interactions, and preferences. As a result, agents can provide personalized service and resolve issues more efficiently.
Multiple channels for customer support: UJET offers both voice and chat channels for customers to reach their support agents. This enables customers to use the channel that suits them best, which can lead to higher customer satisfaction rates. Additionally, offering multiple channels can help reduce wait times and provide customers with faster resolutions.
Interactive Voice Response (IVR): UJET's IVR system can help reduce call volume by providing customers with self-service options. This system allows customers to get answers to their questions quickly without needing to speak to an agent. This feature can help reduce wait times and provide a more efficient customer service experience.
Robust reporting system: UJET offers a robust reporting system that provides call centers with valuable insights into their operations. This reporting system can help identify trends, track agent performance, and provide data-driven insights to improve customer satisfaction.
Multiple channels for customer support: UJET offers both voice and chat channels for customers to reach their support agents. This enables customers to use the channel that suits them best, which can lead to higher customer satisfaction rates. Additionally, offering multiple channels can help reduce wait times and provide customers with faster resolutions.
Interactive Voice Response (IVR): UJET's IVR system can help reduce call volume by providing customers with self-service options. This system allows customers to get answers to their questions quickly without needing to speak to an agent. This feature can help reduce wait times and provide a more efficient customer service experience.
Robust reporting system: UJET offers a robust reporting system that provides call centers with valuable insights into their operations. This reporting system can help identify trends, track agent performance, and provide data-driven insights to improve customer satisfaction.
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