UJET
UJETReviews from AWS customer
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One call at a time
What do you like best about the product?
Now that I have been using UJET for about 2 weeks, I like the look of it. It does take a bit of time to get used to it but once you grasp it every call gets easier and easier. I think that once we add Kustomer to the UJET platform it will be amazing. I will update my comment once I can work with both programs. the only thing right I miss is the notepad that we had with 5-9.
What do you dislike about the product?
at times the lag between when it says you have a call and then when the call comes in. I wish that when you hear the signal then the call would be there. I have had a few false starts and had to repeat my greeting.
What problems is the product solving and how is that benefiting you?
UJet is helping out customers with a one-call resolution. and streamline our workflow. It allows each dept to quickly handle any situation quickly.
Loving UJet!
What do you like best about the product?
I love how user-friendly and intuitive UJet is on the user, admin, and manager levels. It's effortless to update the IVR and tweak settings without the need for their help or the help of someone with IT knowledge. The look is very clean, and the location of features on the agent level is where they should be. This made the transition seamless.
What do you dislike about the product?
I wish there were an option to be able to search settings. You can only click through each menu and section, which sometimes makes finding a particular setting difficult.
What problems is the product solving and how is that benefiting you?
Streamlining voice, chat, and SMS into one product. Improving the agent experience and the admin experience in terms of customization.
Ujet is easy to use and provides a seamless calling experience.
What do you like best about the product?
I like that it is user-friendly, and its interface is easy to navigate. I don't have to pick up the calls because it has auto-answer, and it has a whisper function to let me know there's an upcoming call.
What do you dislike about the product?
Nothing so far, it's been a great experience.
What problems is the product solving and how is that benefiting you?
It's the ultimate solution for managing both incoming and outgoing calls, all in one place!
It's a user friendly.
What do you like best about the product?
It's easy to use. I also love how the color changes when changing the aux. It's fast as well, and I use it daily at work!
What do you dislike about the product?
I don't find anything at fault with UJET. Interacting with the fluid interface has been a fantastic app and a great experience. Well done to the team!
What problems is the product solving and how is that benefiting you?
UJET is essential as I use it daily to set my attendance. We use it for handling chats, calls, as well as e-mails! It's a must-have for any call center enviroment.
Good experience with ujet software and easy to handle
What do you like best about the product?
Everything is easy and user friendly. I would definitely suggest this software to any company. Easy to understand and easy to handle and happy to use it. We can easily review the tickets.
What do you dislike about the product?
Nothing is to dislike but sometimes the ujet gets logged of due to time expired which becomes problematic to the agent to go to octa and restrart it again while on chats.
What problems is the product solving and how is that benefiting you?
Contracting the customer for their problems and resolving their issues. Ujet is the only source to contact with us and to help the shoppers in any stage. This is the only platform to the shoppers
Makes your workspace feel easy, in order, and complete
What do you like best about the product?
I love how easy the transfer service is. I love how we can communicate with our customers through chatting or even calls. Lets us assist them in a quick manner.
What do you dislike about the product?
The least thing I hate about UJet is that it signs me out and need to take time to log back in. It also has problems at times which can cause commotion in a work environment trying to solve the problem!
What problems is the product solving and how is that benefiting you?
It has solved many customer problems. Without UJet we wouldn't be able to do what we do and assist our customers to the full potential. It is benefiting me because without UJet I'm jobless and our customers stay upset!
Load of the screen and response process while you are working in different tabs
What do you like best about the product?
fast connection, well communication. Able to work better
What do you dislike about the product?
Sometimes the interaction, become shorts
What problems is the product solving and how is that benefiting you?
Account management, linked information regarding profiles, orders, reports, scorecard
Reliable & Very tech-forward service
What do you like best about the product?
We've had 100% uptime for several years; itis good to not worry about one's service provide. Also in the past two years the software has grown leaps and bounds and they have been consistently shipping things monthly for a long time which is not something I've seen a telephony company be able to do in the past
What do you dislike about the product?
Detailed reporting is in an external data system instead of directly in the platform itself, although there is no extra cost it is just slightly inconvenient to have to go back and forth between the two softwares
What problems is the product solving and how is that benefiting you?
It provides us with an ACD, and in-app SDK that allows us to provide our agents with additional information when we are contacted (Their account, and what page they were on, for example), and provides telephony reporting on agent activity
UJET is easy to use
What do you like best about the product?
The feature that I liked about Ujet is that aside from using is as a call tool. You can use it to send text message as well. I have used lots of different tools like ujet. I man sayo that UJet is more user friendly
What do you dislike about the product?
Sometimes customers who are calling can't year me well and getting disconnected. Im not really sure if its with ujet or the internet. Buti al in all ujet is great
What problems is the product solving and how is that benefiting you?
I man see how many calls are waiting and It will provide you the information on why the customers are calling. With that I man say that I am more productive. Its really a great tool
Very fast!
What do you like best about the product?
I like that is user-friendly, fast to load, and easy to use. It has features that are essential for a call center environment, such as chat, e-mail, and call support.
What do you dislike about the product?
I didn't find anything that I dislike about UJET. It works great and is potentially one of the best performers in the call center industry. Amazing performance without lag!
What problems is the product solving and how is that benefiting you?
UJET is mandatory to use every day! I use it to record at the start of my shift and set the appropriate status when on break for example. As a Fitness Coaching Associate, it's essentially the first app to use when I start, and when I end my shift.
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