UJET
UJETReviews from AWS customer
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Flawless!
What do you like best about the product?
It's really helpful, easy to deal with, and fast to load. I like the coloring change for each status it's really eye-catching and it gets your attention. I use it to set my status as a Fitness Coaching Associate.
What do you dislike about the product?
Nothing so far. But, sometimes it lags a bit, and we had to contact their support at some point. Their support was extremely helpful and fast to respond to our query.
What problems is the product solving and how is that benefiting you?
UJET is critical and the first app that I actually launch once I begin my shift. We use it for multiple purposes such as a chat, e-mail, and status app. Also, it can be used to record my working hours. It's a no-brainer for any contact center to have UJET. Especially, with the integration with Kustomer.
Great experience!
What do you like best about the product?
I find it most helpful when you switch to meal or break status, Ujet keeps track of long you have been in that status so you don't go over on your meal/break! As well as it is easy to use when working with customers.
What do you dislike about the product?
I honestly find Ujet very useful to use!
What problems is the product solving and how is that benefiting you?
n/a
Brilliant and Fast!
What do you like best about the product?
I like that it's easy to use as I can easily set my status depending on what I am working on a single day. It can manage calls, chats, and e-mails along with Kustomer's integration. It's the best working experience ever!
What do you dislike about the product?
It can be laggy sometimes and requires a headset to run. Other than that, I don't find anything else that I don't like. The team behind UJET works on solving the issues fast though.
What problems is the product solving and how is that benefiting you?
UJET is essential in my day-to-day activities at work. Without UJET, I won't be able to do my job as I use it to handle chats, e-mails, and calls as well. The integration with Kustomer is a no-brainer!
Wonderful just need a bit of work with the shortcuts
What do you like best about the product?
I like the swiftness of communicating with customers in real-time, the notifications, the smooth transfer, and the ability to see previous conversations before the customer was transferred.
What do you dislike about the product?
Inability to copy and paste from the shortcuts when the message exceeds the size of the text box. Upon attempt to, I incidentally copy and past all the messages for each category.
What problems is the product solving and how is that benefiting you?
Communication with customer in fast time as well as the ability to be provided screenshots
Great job UJET
What do you like best about the product?
The simplicity of use. Not a huge tech-savvy person, so the ease of use is the best for me!
What do you dislike about the product?
I often have to switch credentials when an agent is handling duel channels. Being able to work in duel channels with ease would be a great improvement.
What problems is the product solving and how is that benefiting you?
Provides us with a service that we are able to communicate with customers efficiently in.
The UJet Experience
What do you like best about the product?
The most valuable part about UJET is that it is easy to use. I like that each aux Has a different color that helps us identify the proper channel.
What do you dislike about the product?
The downside of UJET Is the calls just automatically answer. I understand we have to have a quiet work environment however, with us working from home that's not always possible. I believe having an accept button would be helpful.
What problems is the product solving and how is that benefiting you?
The UJET Program provides a clear phone line, with this I can hear my end user properly making problem solving way easier. UJET also helps me time myself when I'm not in the available AUX
Ujet... not happy with it at all
What do you like best about the product?
I am sorry to say that there isn't a lot of feature in Ujet at this moment that I like. One thing I do think it's very helpful is the 'Hangup and callback' button. I have used it for several times and it saves me a lot of the trouble of going to the contacts list and finding a phone number.
What do you dislike about the product?
I find the application a bit old-school like. I think the layout was supposed to be a clean and straight forward one, but instead, I think it's made too simplistic.
What problems is the product solving and how is that benefiting you?
The main functionality of Ujet for me is to be able to answer calls from clients and call back. I am more productive if I have a connectivity issue and use the 'Hang up and call back' button.
Best System
What do you like best about the product?
Everything is easy to use and understand.
What do you dislike about the product?
Random technical errors, but they get fixed very quickly.
What problems is the product solving and how is that benefiting you?
Helps us connect with more customers, and connect easier with our current customers
Great
What do you like best about the product?
Easy to use and easy to follow would use again!
What do you dislike about the product?
I like that it's Easy to pull a report and everything shows up timely
What problems is the product solving and how is that benefiting you?
Password reset issues
It has been an amazing experience working on UJET
What do you like best about the product?
The best thing about UJET is it's easy use and no issues during use. If there is ever an issue it is usually resolved quickly.
What do you dislike about the product?
I don't have anything I dislike about UJET. If I had to choose something, I guess it would be how sometimes the microphone doesn't connect so it makes it hard to speak with customers because I have to reset my whole device.
What problems is the product solving and how is that benefiting you?
I have less issues with UJET crashing resulting in me having to reboot less and being able to help more customers.
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