UJET
UJETReviews from AWS customer
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Communication of the Future
What do you like best about the product?
I've been a UJet user for about a year and a half now. I've experienced a different type of software that allows you to communicate with your customers via chat and phone before, but I will tell you that Ujet makes all other software experiences incomparable.
Ujet you are able to clearly hear your customer when you have a phone conversation. When you are experiencing chat, you are able to reprogram the shortcuts that you will want to use to better suit your conversation with your customer.
Ujet you are able to clearly hear your customer when you have a phone conversation. When you are experiencing chat, you are able to reprogram the shortcuts that you will want to use to better suit your conversation with your customer.
What do you dislike about the product?
The only thing that I dislike is that after 4 hours you have to refresh your Ujet so that it doesn't log you out.
What problems is the product solving and how is that benefiting you?
The issues that Ujet has solved for our customer service base - the ability to fully clearly hear the customer when you are on a call. The fact that process to make a call is very easy with the big digits and clear words
Good quality calls, easy to use
What do you like best about the product?
Quality of calls, quick transfer solutions, Salesforce integration, caller ID feature
What do you dislike about the product?
Doesn't always ring, sound is very low on ring tones
What problems is the product solving and how is that benefiting you?
Answering and making calls, good connection, easy to find recordings, caller ID Chat and voice integration
Ujet Review
What do you like best about the product?
User friendly, fast transfers, very detailed reporting
What do you dislike about the product?
The past few months I have not have any issues with Ujet.
What problems is the product solving and how is that benefiting you?
They are getting our call recordings loaded faster
Very organized and very effective when it comes to assigning calls.
What do you like best about the product?
The easy accessibility, the way everything is organized and can be found easily without any help.
What do you dislike about the product?
It has no noise suppression when using the phone calling feature.
What problems is the product solving and how is that benefiting you?
Communication with our customers in the most efficient way!
Had a great experience with UJET!
What do you like best about the product?
I have been using UJET past nine months, but I have hardly faced any issues with it. Ujet works very smoothly, and it is very reliable. It shows our daily performance and helps us to improve our skills. It also helps me with the best statements that can be used to assist a customer quickly. My overall experience with UJET past nine months was really great!
What do you dislike about the product?
We have issues with UJET rarely. Sometimes the AUX gets changed to unavailable automatically, which affects our performance and adherence, and when I get a new chat, the UJET sometimes gets stuck, and we have to refresh the whole tab resulting in a loss of saved data.
What problems is the product solving and how is that benefiting you?
UJET helps us to assist customers and get their issues resolved quickly. The call quality of UJET is also excellent; it allows us to speak with our customers efficiently. It saves our time and encourages us to work more.
Awesome.
What do you like best about the product?
I like how we can chat and while on a call at the same time.
What do you dislike about the product?
Nothing everything is good in the ujet and quality of voice call.
What problems is the product solving and how is that benefiting you?
Sometimes unable to open subcase.
Best Tools
What do you like best about the product?
It's very easy to use and also it helps all the agents to manage their calls and change the status of each agent.
What do you dislike about the product?
Sometimes there is an error in Ujet but most of the time Ujet is very to use
What problems is the product solving and how is that benefiting you?
it helps to contact the customer and also to see there information
Ujet Feedback
What do you like best about the product?
Ujet is a very reliable tool and is very easy to use
What do you dislike about the product?
it does not show me all my stats like hold time and wrap-up time
What problems is the product solving and how is that benefiting you?
it helps us contact our customers
USER FRIENDLY INTERFACE
What do you like best about the product?
So aside that it is very user friendly, it is also easy to navigate for new users.
What do you dislike about the product?
Sometimes it gets disconnected when there's a system bug. So I am giving it a nine instead of 10 to have more room for improvement. Way to go, UJET!
What problems is the product solving and how is that benefiting you?
We use UJET primarily to get connected with our customers.
Very helpful
What do you like best about the product?
View Format and how easy it is to access and very helpful pertaining to the line of business that we have. Very efficient and accommodating also easy to access.
What do you dislike about the product?
Ujet is very easy to use and very user-friendly, the color scheme is not eye-soring. A super cool tool for business
not time consuming since it have a short cut for every possible statement
not time consuming since it have a short cut for every possible statement
What problems is the product solving and how is that benefiting you?
Mainly assisting our clients concerns, and even if there are a lot of phone calls in the queue UJET is not malfunctioning not even slowing down, Very Efficient.
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