UJET
UJETReviews from AWS customer
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Trying to get information from previous interactions
What do you like best about the product?
I am team lead, so i have to check the status of other agents, to verify if there is any human hardware issue or connectivity issues. Ujet allows me identify this errors and work in them. Also it allows to hear the interaction and in case is necessary let the other agent what was the call about.
What do you dislike about the product?
If you do not have microsoft installed on the computer it does not allow you to open the call documents. It should give you an option to see the document online.
What problems is the product solving and how is that benefiting you?
Work force: it does allow me to keep track of the interactions the agents are having.
Also it helps me to schedule their breaks and staff time. Without ujet would be hard to get the information from the agents.
Also it helps me to schedule their breaks and staff time. Without ujet would be hard to get the information from the agents.
Great Product and Easy to Use
What do you like best about the product?
We are able to generate reports on the calls that analysts are taking and provide insights to develop the team needs and processes.
What do you dislike about the product?
The integration with salesforce could improve, that are some issues with the gadget when we try to use it directly on the salesforce page
What problems is the product solving and how is that benefiting you?
Being able to connect effectively with clients from different parts of the world and making sure we are analyzing client/analyst data to run a quality check.
SCS Email Agent
What do you like best about the product?
The options that they have available are in line with what our needs are at this time.
What do you dislike about the product?
When it acts up or doesn't let you sign in. The downside of UJET is I can't really think of anything right now.
What problems is the product solving and how is that benefiting you?
I am using it for customer service , The benefits, outweigh the quirks, The benefits definitely outweigh the quirks, for sure.
Easy!
What do you like best about the product?
It connects the call fast and is reliable. It makes it easy for the reps and customers to get in touch. It also makes it easy to monitor.
What do you dislike about the product?
When it does not connect the call and or drops call.
What problems is the product solving and how is that benefiting you?
Makes the job easy when the call connects reliable
I like the platform since it makes it very easy to work, really never have any issues with it
What do you like best about the product?
I hardly ever have any problems with dropping calls or going unavailable. The platform is good and is updated all the time, same as any other, but very easy to use.
What do you dislike about the product?
Nothing much everything is good. Could you maybe help us with the ones that, like shortcuts on the keyboard, could make my job much easier and more productive since managing the mouse wastes my time
What problems is the product solving and how is that benefiting you?
The speed it works and revises emails and calls, make the platform a easy to use and very understanding since i have never had any issues with miss calls or losing connection
Ease of use
What do you like best about the product?
It is very simple to use. All the tools I need to do my job are easy to locate and it streamlines my work flow. My daily tasks are simplified mostly into this one app.
What do you dislike about the product?
Not being able to link current contacts to a ticket, it wants to create a new contact, so the ticket cannot be linked to an account if it doesn't show up with an account already attached to it.
What problems is the product solving and how is that benefiting you?
UJET streamlines our work process, keeping tickets in one easy and accessible spot. We are able to track contact with the same customer throughout our business relationship with them.
I like Ujet. The system is easy to use.
What do you like best about the product?
Ujet is very simple and easy to use. I like how evrything is so easy to click and able to locate.
What do you dislike about the product?
I don't like how we have to use / for shortcuts to pop up.
What problems is the product solving and how is that benefiting you?
I like how I'm able to call a customer back with the number hidden or changed. It keeps my number safe from customers.
Good customer service/tech support
What do you like best about the product?
Immediate response to issues but email or zoom.
What do you dislike about the product?
I have nothing to say bad about Ujet because they are customer service driven.
What problems is the product solving and how is that benefiting you?
I can see all of my clients contacting information
Easy To Use
What do you like best about the product?
I like the ease of use and the integration with other tools that are already in use.
What do you dislike about the product?
If UJet is open in multiple windows, there may be issues such as constant ringing throughout the call.
What problems is the product solving and how is that benefiting you?
We use UJet for taking calls and for agent status'.
Has major Issues
What do you like best about the product?
The ability to sometimes navigate to customers
What do you dislike about the product?
The fact that calls drop consistently will gltich with no type of warning in which I am talking to a customer and it will freeze or log me completely out
What problems is the product solving and how is that benefiting you?
Being able to speak or chat with Live customers is useful but not when the system is having issues
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