UJET
UJETReviews from AWS customer
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Ujet Review
What do you like best about the product?
I love that UJET saves the previous calls from the customers as well as the transfer feature, it is extremely user friendly.
What do you dislike about the product?
The feature I least like is the callback feature. If not quick enough I will get a call while trying to dial out
What problems is the product solving and how is that benefiting you?
They have resolved the saved feature and its benefiting because I dont have to re-enter my ticket information
Ujet makes it easy for me to assist my customers daily!
What do you like best about the product?
the color scheme, the fact that its easy to use. I rarely have any issues as far as tech problems or ujet freezing. Ujet is incredibly helpful.
What do you dislike about the product?
I dont have many complaints about ujet at all. The only thing i would add would be to have a setting where i can change the color scheme.
What problems is the product solving and how is that benefiting you?
Ujet allows me to aux in and out of my breaks/lunches easily and i like that it houses all my customer interactions via voice.
Ever SInce I have been using UJET I have had no issues and I love the look and ease of use.
What do you like best about the product?
I feel that The many upsides to using UJET are how easy it is to get to each area, and the shortcuts make it even easier to access information and revert back and forth quickly and efficiently and it doesnt crash often
What do you dislike about the product?
Well I haven't experienced any downsides to using UJET so far. My experience is all POSITIVE. If anything I would like o see a black screen version or other theme options available.
What problems is the product solving and how is that benefiting you?
I know that UJET helps me quickly revert to past tickets when updates are made, as it moves the updated ticket to the top of the list. I am faster and more efficient in filling out each ticket.
Excellent metric reporting and WFM integration through Assembled.
What do you like best about the product?
UJet's reports are intuitive and thorough. I find it easy to use both advanced reporting and the regular platform report to find a variety of metrics and insights.
What do you dislike about the product?
We've faced some issues with call ringing on UJet that are complex to identify and troubleshoot. They appear to be browser setting and configuration issues, but are frustrating when they happen to our agents.
What problems is the product solving and how is that benefiting you?
UJet is giving clear and easy visibility to metrics through reporting. The team vs. queue function allows us to explore skills-based routing and we believe we are about to find a huge opportunity to gain efficiency as we test.
Easy to access, highly suggested
What do you like best about the product?
The best softphone to use when you are in the BPO industry, so efficiently utilized and connected very well, doesn't have to have a strong internet connection.
What do you dislike about the product?
Nothing! Ujet is working fine and not interrupting your job; instead, it makes your job easier. Highly recommended to use for soft phones. It's doing its job. Good Job!
What problems is the product solving and how is that benefiting you?
If you are using UJET, there is an option to close it even if its tagging is still ongoing. That features help me a lot as I need to close it constantly to access other tools
The voice with the call is clear while doing the call
What do you like best about the product?
The clarity of voice while doing the call.
What do you dislike about the product?
The overlapping of missed or abandoned calls.
What problems is the product solving and how is that benefiting you?
When doing the call, it is essential to have active listening skills and clarity of voice in the call. It helps the agent better hear the customer.
It was working an doing it's job which is nice!
What do you like best about the product?
The ability to ask for documents was tremendous and very helpful.
What do you dislike about the product?
It will be the other options that are not that relevant but is still will be helpful when used.
What problems is the product solving and how is that benefiting you?
I appreciate the effort to make Ujet display a lot and how convenient it is.
It is a compact and convenient tool
What do you like best about the product?
The simple display was easy to use and navigate during operations. In this tool you have options to change with in the applications and access it through another tool.
What do you dislike about the product?
What I dislike is sometimes it has glitches. The buttons that used to be for sending out changes to unfamiliar options and also the loading time when logging in and setting up.
What problems is the product solving and how is that benefiting you?
The issue I often had was the buttons or options suddenly changes even I switch on the tab and refreshed still does not shows. Some time it was resolved however casually it still happens.
Very Easy, Very Useful
What do you like best about the product?
It's super easy to use and so easy to learn. Ujet was the most user-friendly and smoothest running compared to the other platforms I have used. The interface is very friendly and well-designed.
What do you dislike about the product?
It's not happening often, but there are occasional freezes in the system, and when two lines come in at the same time, we have had customer service agents who said that while trying to turn off one, the other one shuts down too.
What problems is the product solving and how is that benefiting you?
In the system agents used in the past, they could not dial timeouts for themselves. Team leaders were dialing instead of them, which affected the agents' bonuses; the system was constantly causing problems and throwing agents from On to OFF or time out. With Ujet, this problem is solved.
New updates have made it easier.
What do you like best about the product?
Very easy to use, and there is a lot of information in one place to minimize having multiple tabs open without looking too crowded, which I like.
What do you dislike about the product?
I have to "submit as solved" multiple times to get the ticket to save, not on every ticket, but over half.
What problems is the product solving and how is that benefiting you?
I like that the page doesn't auto-refresh when the other person hangs up anymore. I don't have to worry about losing my progress.
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