UJET
UJETReviews from AWS customer
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Customer Service Representative
What do you like best about the product?
What I like best about UJET is how it really focuses on innovating the customer experience. The platform is modern, cloud-based, and super user-friendly, which makes it easier and more efficient for both agents and customers. I also love how UJET simplifies workflows — everything just feels connected, smart, and intuitive.
What do you dislike about the product?
Honestly, there’s nothing negative about this feature — it’s super useful.
What problems is the product solving and how is that benefiting you?
UJET effectively addresses communication and efficiency challenges in customer support. In the past, managing multiple tools for calls, chats, and tickets was often confusing and time-consuming. By integrating these functions into a single platform, UJET streamlines the process of managing customer interactions and accessing information efficiently. This leads to improved response times, greater accuracy, enhanced customer satisfaction, and a smoother, less stressful workflow.
great experience
What do you like best about the product?
UJET best for its user-friendly interface, seamless integrations with CRMs, robust omnichannel communication, and intelligent call routing capabilities
What do you dislike about the product?
Its cloud-based platform provides scalability, and the platform's focus on simplified agent workflows and actionable insights through powerful analytics helps enhance customer service efficiency and effectiveness.
What problems is the product solving and how is that benefiting you?
easy to access information
Boosts Productivity and Simplifies My Workflow
What do you like best about the product?
What I like best about UJET is how seamlessly it integrates into my daily tasks, making communication with customers smoother and faster. The interface is intuitive, so I didn’t have to spend much time learning how to use it. It has significantly reduced the time spent on troubleshooting and resolving issues, which lets me focus more on providing excellent service. Overall, UJET has become an essential part of my workday, helping me stay organized and efficient without any unnecessary complications
What do you dislike about the product?
While I appreciate many aspects of UJET, one thing I dislike is that occasionally the system experiences minor lags during peak hours. These issues don’t happen often, but when they do, they can be a bit frustrating. Overall, though, the benefits of using UJET far outweigh these drawbacks.
What problems is the product solving and how is that benefiting you?
User-friendly platform for customer interactions. It eliminates the need to switch between multiple tools, which reduces errors and saves time
Ujet Review
What do you like best about the product?
In my experience, the most valuable aspect of Ujet is its intuitive and user-friendly interface. This tool greatly assists us as customer support agents by making it much easier to reach out to customers. The straightforward design is crucial to our daily operations. Ujet provides a range of features, such as seamless customer contact and the ability to monitor performance scores. In addition to its usability, Ujet stands out for how easily it can be implemented and integrated with our existing systems. For IT and administrative teams, the platform simplifies the setup process, enabling rapid deployment throughout the organization. Its smooth integration with other business tools, like CRM systems and ticketing platforms, helps create a unified workflow. This centralized approach makes user management easier and ensures a smooth, efficient transition, so teams can quickly take advantage of all the tool’s capabilities without facing significant technical challenges.
What do you dislike about the product?
One downside of using the Ujet is its tendency to automatically disconnect from the internet, which in turn changes its status. This can be inconvenient when you need a stable connection.
What problems is the product solving and how is that benefiting you?
Whenever we experience connection issues, we usually reach out to Ujet support to help us identify possible solutions for the problem.
It makes customer support simple and flexible
What do you like best about the product?
The best thing about UJET is its seamless integration of multiple communication channels like voice, chat, and video in one easy-to-use platform, combined with real-time insights and AI-driven automation that significantly enhance agent productivity and customer experience. Its CRM-first, mobile-friendly design and outstanding usability make it simple for agents to manage customer support efficiently, even under pressure.
What do you dislike about the product?
UJET can be costly, especially as organizations scale beyond a small number of agents, with higher tiers and additional features adding to the price. Some also report occasional performance issues such as slow load times, unexpected shutdowns, and UI glitches, which can disrupt workflow.
What problems is the product solving and how is that benefiting you?
UJET solves several key problems in customer support and contact center operations by providing a unified, AI-powered platform that blends multiple communication channels (voice, chat, video, SMS) into seamless customer journeys. It reduces friction by enabling customers to share photos, videos, and screenshots in real time, giving agents direct insight into issues, which speeds up resolution and improves first call resolution rates.
Steep pricing
What do you like best about the product?
I really like how UJET brings all our customer interactions—calls, chats, and messages—into one easy-to-use platform. It’s super intuitive for our agents, which makes their jobs easier and helps us deliver better support. The real-time reporting and smart call routing have made a big difference in how quickly we can help customers.
What do you dislike about the product?
The pricing feels a bit steep, especially for smaller teams like ours. Some features need extra setup or customization, which can slow things down initially. Also, while support is helpful overall, sometimes getting quick answers during busy times can be a challenge.
What problems is the product solving and how is that benefiting you?
UJET helps us streamline all our customer support channels into one platform, so we don’t have to juggle multiple tools. This means our agents can respond faster and more efficiently, which leads to happier customers and less frustration for the team. It’s also helped us get better insights into how we’re doing, so we can continuously improve the experience we deliver.
My Experience using UJET
What do you like best about the product?
I like how color-coded aux were. And it was more manageable now compared before. Also, it is easy to navigate
What do you dislike about the product?
None, so far. I like the UJET now compared to its interface before
What problems is the product solving and how is that benefiting you?
It solved our issue with calling third-party and also when the caller were having issues, we have the option to hung up and callback
I enjoy using UJET
What do you like best about the product?
Improving agent productivity and lowering down on client time to resolution is one of UJET main advantages, and it greatly improves operational workflow efficiency. Furthermore, its fluid multichannel assistance guarantees a connected and easy customer experience by combining chat, voice, and mobile app interactions into a single platform.
What do you dislike about the product?
I like everything with UJET and I used it every day with my work
What problems is the product solving and how is that benefiting you?
UJET tackles a number of important customer service issues, like streamlining complicated communication channels and cutting down on downtime. UJET removes the need for various tools by providing a dependable, user-friendly platform that smoothly blends phone, chat, and mobile app assistance, enabling agents to handle interactions more effectively. Faster service and happier customers are the results of this integration, which increases agent productivity and drastically reduces customer response times. Furthermore, the platform's robust system integrations and real-time reporting facilitate improved performance monitoring and process customization, assisting our team in making data-driven decisions that raise customer satisfaction levels overall.
Using UJET is very helpful
What do you like best about the product?
The most helpful aspect of UJET is its advanced features that provides seamless and customer communication. Upsides include its ease of use and customization, the ability to provide personal, intelligent customer experiences, integration for better insights, improved agent productivity, and scalability to meet business needs.
What do you dislike about the product?
I think I don't have any dislike about UJET since I don't have any issues using it.
What problems is the product solving and how is that benefiting you?
UJET integrates voice, chat, SMS, and in-app support into a single platform, eliminating the need for customers to switch between different channels. This unified approach reduces frustration and streamlines the support process.
Ujet review feedback
What do you like best about the product?
Ujet are useful and helpful tools in receiving calls and doing outbound calls. It easily to change tagging once needed.
What do you dislike about the product?
So far, all good in ujet not experiencing any issues.
What problems is the product solving and how is that benefiting you?
Once needed to do outbound calls it was easy to use.
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