UJET
UJETReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,122 reviews
from
External reviews are not included in the AWS star rating for the product.
Great Vibes
What do you like best about the product?
Timer
chat and calls can be done.
chat and call history saved easily
chat and calls can be done.
chat and call history saved easily
What do you dislike about the product?
App freezes a lot
sometimes tickets need to be submitted twice
sometimes tickets need to be submitted twice
What problems is the product solving and how is that benefiting you?
customer issues, responding on chat and ,making merged calls
Exceptional
What do you like best about the product?
Chat shortcuts to respond quicker to customers help a lot in saving time and reduces aht for out campaign
What do you dislike about the product?
the closing of tickects after shift takes long.
What problems is the product solving and how is that benefiting you?
chat short cut editing for suitable answers and responses.
Recommendations to others considering the product:
Use this software it is efficient and fast
REVIEW
What do you like best about the product?
EASY TO LOG IN AND TROUBLESHOOT IF NEEDED. Great sound quality.
What do you dislike about the product?
I have not had any issues yet, rebooting resolves any issues.
What problems is the product solving and how is that benefiting you?
Sometimes I am stuck and can't kill the call. It's sort of a limbo situation and can take up to 5 minutes to end.
Recommendations to others considering the product:
Easy setup and great sound quality.
Amazing.
What do you like best about the product?
I like the fact that Its easy to use. Its a great setup thats easy to use and get around
What do you dislike about the product?
I do not dislike it at all. I would recommend it to every remote company
What problems is the product solving and how is that benefiting you?
I am solving problems with customers and helping them with their orders
Recommendations to others considering the product:
Just follow the directions.
I enjoy using Ujet . Very efficient program . Easy to navigate.
What do you like best about the product?
I like that the calls are recorded on...
What do you dislike about the product?
I only dislike the ringtone. That is all.
What problems is the product solving and how is that benefiting you?
Ujet is very easy to navigate through . I use it for work calls and it works great for me .
Recommendations to others considering the product:
Very easy app to navigate through , very convenient and great for call center jobs .
UJet service is a step above the rest
What do you like best about the product?
Our company recently moved to Ujet and so far the service that they offer has been great. The clarity of the conversation that our agents get with members has been different than other companies we have used in the past, plus they offer room to grow. Many other companies that are out there say they will support you, but Ujet has stepped up and been with us each step of the way with exceptional support that can be on call when your business needs it.
What do you dislike about the product?
It's challenging to come up with things that I dislike about Ujet so far, really all of our pain points they work with to create requests that they will look into creating in the future, we did have some bad timing with outages with their carriers when we started, however, it was not just us and since they made adjustments to make sure that these issues do not happen again.
What problems is the product solving and how is that benefiting you?
We were looking for an option that would allow us to grow to different channels, from voice to text to virtual agent and beyond, Ujet offered it all. We are now able to move forward and look at options to better help our members that we could only consider in the past.
Ujet Review
What do you like best about the product?
User groups and teams, IVR set up as well
What do you dislike about the product?
Reporting is minimal and doesn't allow for much custom
What problems is the product solving and how is that benefiting you?
IVR set up, team set up, the customization options for customer audio files. And the queue priority is cool too
Recommendations to others considering the product:
The only consideration is that you have basic google sheets/excel skills to enhance reporting
Outstanding Service and Support
What do you like best about the product?
The UJET team is extremely agile and responsive if any issues ever arise. The integrations within our CRM are great.
What do you dislike about the product?
As with all companies in an ever changing landscape of services, there are some minor carrier issues which occur with some frequency.
What problems is the product solving and how is that benefiting you?
Our call volumes have increased and UJET has better reliability than our prior service. This has allowed us to shift to a remote workforce more rapidly.
Beginning was rocky but ultimately it's clear concise has an occasional lag during conversations.
What do you like best about the product?
I like the timer, you can prepare for the call before taking it. Also the transfer to a specific agent and seeing what status they are on. It's helpful to know if they agent is free.
What do you dislike about the product?
I dislike that it freezes the call sometimes, the chat feature also sends lots of advertisement texts but that is getting better. Occasionally there is a lag in the conversation.
What problems is the product solving and how is that benefiting you?
There are many issues been solved, the advertising chat messages have slowed and the UJET is responding better since the launch date. I benefit by never missing a call.
Ujet as a Business Soft Phone
What do you like best about the product?
That I can easily assign and remove people from the queue
For the agent's side, UJET's interface and user friendliness became more seamless after the update.
For the agent's side, UJET's interface and user friendliness became more seamless after the update.
What do you dislike about the product?
Though they were already able to fix it, previously, when the keypad was launched, even when not dialing, calls will not be coming in.
What problems is the product solving and how is that benefiting you?
As a Senior Operations Support Manager, I get to manage the queue better and we are able to download the statistics easily, monitor the service level better and easily assign and remove people from groups (queue)
Recommendations to others considering the product:
Please use Ujet as your next soft phone since it is one of the more efficient soft phones available in the market.
showing 441 - 450