UJET
UJETReviews from AWS customer
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The best ally
What do you like best about the product?
How friendly it is not only for the agents who manage it but also for the people who perform monitoring and report generation. In addition to the ease of parameterization and stability of the platform.
What do you dislike about the product?
I would like if perhaps they also had a WhatsApp API option with the number that is already on the landline to be able to have all the services with a single provider and without losing the user-friendliness of the platform.
What problems is the product solving and how is that benefiting you?
Currently, it is used solely as a line provider, allowing us to calmly carry out all necessary communications regardless of the type of number, and the compatibility with other omnichannel platforms allows you to have a backup of the operations.
Best experience with reporting and providing insight in detail
What do you like best about the product?
I like that I can get the most out of the chat interactions and the activities that agents partake in such as going on break and their entire productivity. It has data that can be easily pivoted in Excel to help provide for our needs as a campaign by viewing volume of transfers per agent, CSAT scores daily, weekly and monthly to name a few.
What do you dislike about the product?
Its a great platform and I don't have much bad to say however just something that they can work on is pre-built reports with data already combined in different ways where you can just select the data you want to add to your template.
What problems is the product solving and how is that benefiting you?
Able to manage bottom performers by viewing CSAT, ability to select dates or the week or month as a range of data to help me compare the agents performance. It helps me also manage the productivity by viewing log in times and the interactions in between, to ensure we are efficient which affects our profits as a campaign
Recommendations to others considering the product:
Its really simple to navigate and learn. When I first started using it, it took me a day to get used to it. If you are after efficiency, and being able to manage your teams using data, this is the platform for you.
It has been good, how it also helps you track your progress and chats is cool
What do you like best about the product?
Mostly how it helps with chats in keeping time and progress. Also the shortcuts option and being able to use it very quickly on chats is amazing.
What do you dislike about the product?
How sometimes it goes unresponsive or has system issues
What problems is the product solving and how is that benefiting you?
Customers can be responded to quickly
very easy to use and very simple
What do you like best about the product?
How the customer pops up and all the information populates
What do you dislike about the product?
When it goes "unresponsive" and customers would leave the chat
What problems is the product solving and how is that benefiting you?
When ujet just freezes and then goes Unresponsive. It is much faster
Recommendations to others considering the product:
n/a
Best system
What do you like best about the product?
Chat shortcuts and the reminders to respond to customers before chat ends
What do you dislike about the product?
Sometimes it takes time to log in, and occasional system issues that log me out during work
What problems is the product solving and how is that benefiting you?
the remainders to respond to my customers.
It is professional.
What do you like best about the product?
the way it is sent and appearing from my end
What do you dislike about the product?
The size of the chat tool is too small and also personal break is not included.
What problems is the product solving and how is that benefiting you?
I have no problems
Recommendations to others considering the product:
It is so easy to workaround.
The aux codes
What do you like best about the product?
that is it user friendly when it comes to viewing the data
What do you dislike about the product?
Nothing is missing from this product as it carries out so much information.
What problems is the product solving and how is that benefiting you?
Checking aux codes.
Recommendations to others considering the product:
For the refresh button to be less than a minute
awesome!
What do you like best about the product?
easy access to log in and out.
user friendly.
fast and efficient
user friendly.
fast and efficient
What do you dislike about the product?
closing tickets that pop up again.
tickets should appear with the customer's information on jet
tickets should appear with the customer's information on jet
What problems is the product solving and how is that benefiting you?
missing orders
entire order missing
where is my order
Fraud account
moving charges
promotions
entire order missing
where is my order
Fraud account
moving charges
promotions
Recommendations to others considering the product:
It's a very useful app to use as an agent it summers up every detail of the customer.
User friendly
What do you like best about the product?
The reporting system is quite simple to use and allows you to manage your metrics much more appropriately.
What do you dislike about the product?
When you are first introduced to Ujet application it seems complicated. We should be able to extract data by a click of a button.
What problems is the product solving and how is that benefiting you?
Monitor agents live chats and extract data on an hourly basis to measure metrics
User friendly and easy to navigate
What do you like best about the product?
The system is easy to use, follow and navigate.
What do you dislike about the product?
when you refresh the system it removes whatever filters you had pulled out
What problems is the product solving and how is that benefiting you?
To be able to live view agent status and current chats
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