UJET
UJETReviews from AWS customer
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Best WFM monitoring tool
What do you like best about the product?
Easy to navigate and filter by site, line of business and aux states. Love the feature where you are able to check if calls have been connected or in a connecting state and the wait time before calls are answered
What do you dislike about the product?
the lag between making changes, the delay time when switiching between functions and getting logged out from Ujet after a few minutes of inactivity. all agents do not populate except those above 10 seconds
What problems is the product solving and how is that benefiting you?
We have has an internal issue with SL, realized that calls were not routing in time and the "calls connected" option helps us filter by LOB and pick up which agents have calls waiting so we can act quickly
Recommendations to others considering the product:
Would definitely recommend, very user-friendly!
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What do you like best about the product?
It is very easy to use. I find it very straightforward as I can easily transfer chats when required, ends chats or even add someone in.
What do you dislike about the product?
There is nothing I dislike thus far. I am happy
What problems is the product solving and how is that benefiting you?
I am able to transfer chats.
Recommendations to others considering the product:
None, it's not rocket science.
Brilliant platform for business use: managing KPI's has never been easier
What do you like best about the product?
Its easy to extract data and then use that data to manage productivity, CSAT and chat interactions. It allows me to live monitor employees to help them in real-time.
What do you dislike about the product?
There is not much that I dislike about Ujet, in fact, I love everything about it. I really enjoy using it. I know that I supposed to put in my dislikes, however there are none
What problems is the product solving and how is that benefiting you?
It allows me to work to the target for CSAT with my team, it allows me to real-time monitor agents and analyzes data to look at common trends like excessive transfers that could be invalid.
Recommendations to others considering the product:
Its a great platform with easy ways to extract data and manage performance as well
UJET helps make my work day run smooth
What do you like best about the product?
I like to be able to toggle through the commands easily. The transfer, dialing, and status buttons are easily accessible.
What do you dislike about the product?
Sometimes there is a time lag, where it is delayed.
What problems is the product solving and how is that benefiting you?
Helps with answering calls
Recommendations to others considering the product:
Get it. Its amazing
simplicity
What do you like best about the product?
Simple to use and has built-in Templates for chat agents. the fact that ujet can pop out on its own and still be utilized
What do you dislike about the product?
Nothing at all. just a few day to day minor issues such as agents being kicked out of the system
What problems is the product solving and how is that benefiting you?
Ujet has helped reduce AHT using the shortcuts provided
Ujet is user friendly system. For agents it simple to navigate while assisting customers
What do you like best about the product?
Reporting and live to monitor. I really like the live dashboard view whereby I can manage my agents. I use the reporting dashboard. I have used other software and found this to be the best
What do you dislike about the product?
There are times when my employees system changes from an available state to an unresponsive state. Allow trouble shooting steps. I wannna see these changes in the agent system.
What problems is the product solving and how is that benefiting you?
Calls and Chats - VEry simple for agents in chat to with and also voice agents
FEEDBACK REVIEW
What do you like best about the product?
Easy to navigate and it is a user friendly application.
What do you dislike about the product?
What is least helpful with UJET is the fact that it does crash at times and that can be somehow annoying especially when you are in the middle of work.
What problems is the product solving and how is that benefiting you?
Ujet generally helps in time management and schedules
Recommendations to others considering the product:
Best work related system out there.
Ujet Effectiveness
What do you like best about the product?
Ujet is very efficient and easy to navigate through. It has made my experience working with GoPuff very easy. I would definitely recommend the company to others just because of ujet.
What do you dislike about the product?
Ujet can have days where the system is moving slower than normal but what systems don't? For the most part, it is very quick and fast and allows me to get my job done.
What problems is the product solving and how is that benefiting you?
Ujet definitely helps me to get through every customer's questions and concerns in a timely manner. It also helps me to provide the best customer service experience.
Recommendations to others considering the product:
Go for it!
Operations Teamleader Perspective
What do you like best about the product?
Ability to assign the next aux you would like to use and the accuracy of extracting data from the tool. The raw file gives alot of insights on how we can better improve our team.
What do you dislike about the product?
The "Done" button when I'm on a live call. If I accidentally click it there should be a pop-up question instead of immediately disconnecting the call. No feature to give customers the ability to provide a verbatim at the end of the calls.
What problems is the product solving and how is that benefiting you?
There are several. We help customers with their bank accounts, loans, and investments. It gives us all that we need. We can place the customer on-hold a structured IVR System.
Recommendations to others considering the product:
It's optimized and easy. All you need in one platform. You should consider partnering with them!
Best app for customer service
What do you like best about the product?
Ujet is accessible and very user friendly.
What do you dislike about the product?
The latency issue in connecting with calls
What problems is the product solving and how is that benefiting you?
Product related customer concerns. I've realized that using UJET makes it easy to communicate with the customers.
Recommendations to others considering the product:
Highly recommended, communication wise.
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