UJET
UJETReviews from AWS customer
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I recommend Ujet
What do you like best about the product?
I like that I am able to see when there is a call waiting in the queue.
What do you dislike about the product?
There are Intermittent errors when using the app
What problems is the product solving and how is that benefiting you?
We use it as a telephone app when taking calls and chat conversations.
Recommendations to others considering the product:
Enhancement when it comes to the chat tool. there should be an option to attach a screenshot
Implementation was smooth and easy. When we have experienced issues, UJET has been responsive.
What do you like best about the product?
Responsiveness when we had issues. Support.
What do you dislike about the product?
We had a lot of issues when we started..
What problems is the product solving and how is that benefiting you?
Customizing each queue separately.
Recommendations to others considering the product:
Do it!
easy and user friendly
What do you like best about the product?
The overview dashboard and the customizable filters. I also like the ability to listen to the call in real-time. It helps us monitor calls and do call calibration with the others team leads and clients.
What do you dislike about the product?
That you need to plug in a microphone before you can be able to toggle your aux. For us leaders or workforce who don't really take in calls or just want to quickly check something, it's a hassle but then if we don't plugin, we will be tagged as unavailable.
What problems is the product solving and how is that benefiting you?
It helps us in monitoring all aux tagged by our agents in real-time. It solves the problem of who is incurring overbreak, lunch, and having a long hold or long calls and we are able to extract the reports at anytime to give feedback to the agent.
Recommendations to others considering the product:
I recommend you try it out. It's more convenient than what we had before. It gives more details and is very user-friendly.
Real-time Worl - Ujet
What do you like best about the product?
Ujet Team responds quickly whenever there are issues during and outside working hours.
What do you dislike about the product?
Add options to personalize it like adding a badge or photos
What problems is the product solving and how is that benefiting you?
Sometimes, we get dropped calls but the issue gets resolved in just a few minutes.
Recommendations to others considering the product:
Ujet is an innovation that can cater to business needs.
User friendly! The Best!!!
What do you like best about the product?
Great layout. I love it when they provide needed information in order to pull up the customer's account, it saves us time! Great layout. I love it when they provide needed information in order to pull up the customer's account, it saves us time! Great layout. I love it when they provide needed information in order to pull up the customer's account, it saves us time! Great layout. I love it when they provide needed information in order to pull up the customer's account, it saves us time!
Also, I like how it was color-coded. I like that it is not complicated. I also love how it doesn't have an overload of options. I enjoyed using this because of its simplicity. I can do exactly what I needed to do and that's great for me. The team is very helpful and provides an opportunity to provide feedback that could help the whole organization.
Also, I like how it was color-coded. I like that it is not complicated. I also love how it doesn't have an overload of options. I enjoyed using this because of its simplicity. I can do exactly what I needed to do and that's great for me. The team is very helpful and provides an opportunity to provide feedback that could help the whole organization.
What do you dislike about the product?
Though it took a couple of minutes to start up the program, it's manageable so long as you'll log in ahead of time! Though it took a couple of minutes to start up the program, it's manageable so long as you'll log in ahead of time! Though it took a couple of minutes to start up the program, it's manageable so long as you'll log in ahead of time! Though it took a couple of minutes to start up the program, it's manageable so long as you'll log in ahead of time!
What problems is the product solving and how is that benefiting you?
Very few things to dislike about Ujet. The only issue that I have ever encountered was a minor issue. Technically, I don't have any problems with it at all. It is user-friendly and yes, I am more productive when info is provided when receiving calls. I love it!!! Technically, I don't have any problems with it at all. It is user-friendly and yes, I am more productive when info is provided when receiving calls. I love it!!! Technically, I don't have any problems with it at all. It is user-friendly and yes, I am more productive when info is provided when receiving calls. I love it!!! Technically, I don't have any problems with it at all. It is user-friendly and yes, I am more productive when info is provided when receiving calls. I love it!!! Other than that, everything is great. Though it took a couple of minutes to start up the program, it's manageable so long as you'll log in ahead of time! Though it took a couple of minutes to start up the program, it's manageable so long as you'll log in ahead of time! Though it took a couple of minutes to start up the program, it's manageable so long as you'll log in ahead of time! Though it took a couple of minutes to start up the program, it's manageable so long as you'll log in ahead of time!
Recommendations to others considering the product:
I love it when they provide needed information in order to pull up the customer's account.
Simple, clean, and nice
What do you like best about the product?
Simplicity of the user interface it's the best for new customer agents or non geek people.
What do you dislike about the product?
I don't have really much have problem using the program or the tool just wanna see more option for ringtone.
What problems is the product solving and how is that benefiting you?
I'm using ujet tool to answers incoming calls and doing outbound for our members it's make faster to call them.
Recommendations to others considering the product:
You should use ujet a very nice software for talking to customer
Easy to use
What do you like best about the product?
The interphase looks updated and it is not complicated to use. It's way too convenient when performing calls. It does not lag and has good quality.
What do you dislike about the product?
There should be an easier way to log in. We can have widgets for Ujet easy access as well.
What problems is the product solving and how is that benefiting you?
Communication! I can carry UJET anywhere I go from my device, I lose access to my contact
Recommendations to others considering the product:
I do recommend UJET for other users since it is practical
Quick, organized and reliable
What do you like best about the product?
Reliability, easy status selection. Great layout and quick response times. All the essentials are provided on a simple window, and multiple options are adequate to professional use.
What do you dislike about the product?
There's no equalizer, sometimes incoming callers may have high pitched tones or background noise, a tool to help reduce intererences, noises or treble is a must.
What problems is the product solving and how is that benefiting you?
Perfect to have a big team working on customer support and the integration with Salesforce. Also reliable on reports about the status of workers, and efficiency
Recommendations to others considering the product:
I would not hesitate on Ujet, tried different software before and none was comparable.
I love UJET
What do you like best about the product?
I love how you can change your status. I also like how you can type notes, then go back to chatting with the customer and the notes are saved automatically.
What do you dislike about the product?
There's nothing at this time that I dislike.
What problems is the product solving and how is that benefiting you?
It's making it easier to notate. I also love that there's a timer on it.
Recommendations to others considering the product:
Give it a try. It's great.
Amazing
What do you like best about the product?
that the software is easy to use and simple
What do you dislike about the product?
how the system times out so fast needs longer time
What problems is the product solving and how is that benefiting you?
how to connect with customer and find information
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