UJET
UJETReviews from AWS customer
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super easy to use
What do you like best about the product?
I love that Ujet gives you a countdown before connecting you to the customer. I also like that it lets you pick your next status before the call disconnects so you are not stuck answering the next call before you're ready.
What do you dislike about the product?
I don't have anything that I don't like.
What problems is the product solving and how is that benefiting you?
Ujet helps me connect with my customers over a steady line with no call drops.
UJET Transparency
What do you like best about the product?
UJET provides the ability to take your breaks, meetings, and meals. Management can keep a record of your status and the specialist also has transparency. Compared to other phone services it's the best.
What do you dislike about the product?
While notifying you of a call it would provide a separate notification with a tone. Sometimes the tone does not go away while on a phone call. It causes a distraction on the phone due to a tone is playing in your ear.
What problems is the product solving and how is that benefiting you?
N/A I do not solve UJET issues with UJET. N/A I do not benefit financially from using this product. I am definitely more productive using UJET. Compared to other phone applications Ujet is great.
phikos review
What do you like best about the product?
that it shows me the que of calls still to come and makes transfering easier so many features for simple tool
What do you dislike about the product?
that it glitches and has skipped calls when you have to call back acouple of times it starts skipping calls
What problems is the product solving and how is that benefiting you?
how to manage my AHT it shows you on ujet
it is very convient and makes everything much more easy
What do you like best about the product?
it makes the working environment very easy , and also the timing is also accurate .
What do you dislike about the product?
Sometimes it logs you off without even notifying you. so you must always check if it has not logged you off
What problems is the product solving and how is that benefiting you?
I solve customers' tickets on it.
Recommendations to others considering the product:
most definately
It makes call management convenient.
What do you like best about the product?
It makes call management convenient with very little clutter.
What do you dislike about the product?
The bobbing up and down when calls are waiting is distracting and makes it easy to make mistakes.
What problems is the product solving and how is that benefiting you?
Call management and being able to manage agents' remotely on UJET.
Recommendations to others considering the product:
It meets the needs of any business that works with a high call volume.
My Ujet Experience and Review
What do you like best about the product?
Ujet is most helpful as the calls are automatically, and you get to see them as they come through. I find Ujet easy to use, and it helps that it is part of my other working tools. Using Ujet helps me a lot in my completing my daily tasks and ensuring that I do my work both effectively and efficiently. I am confident that doing my job as Ujet helps my job become more effortless. Ujet is easy to use, and this allows me to focus more on ensuring that I provide the highest level of customer service and improve on exceeding customer expectations.
What do you dislike about the product?
In some cases, Ujet has glitches, like skipped calls, or the call comes through without you being aware, and it sometimes connects the call for the longest time. With some calls that come through, voices cannot be heard, and they sound far. On rare occasions, there is static on the ring, which makes it hard to listen to the caller and be able to resolve their reason for calling. Although there are those minor negative experiences with Ujet, all of them are quickly resolved, which ensures that we as a company can get back to resolving customer issues and maintaining a high level of customer satisfaction.
What problems is the product solving and how is that benefiting you?
Ujet is a communication tool between our company and their customers, it helps us as a company to understand customer issues, and we can work on resolving those as they arise. Using Ujet, I have confidence in resolving every case that comes through as Ujet makes my job easier and my mind at peace knows that as the call comes through, the customer will be assisted, and the call will be smooth with both of us being audible on the call. The benfits, in my experience, will have to be that the customer comes through to an agent that uses an efficient system.
Recommendations to others considering the product:
Ujet works perfectly, and it will undoubtedly make your business run a lot smoother. It works efficiently and its very effective.
Ujet is missing vital features that most soft phone services have.
What do you like best about the product?
The environment has a clean layout and is user friendly.
What do you dislike about the product?
On the backend, reporting is a mess. Also do not like the process for downloading calls to review.
What problems is the product solving and how is that benefiting you?
I am unsure at this time.
It may fail sometimes, but they fix it pretty quickly (and its not often)
What do you like best about the product?
Well, i mean, ujet is part of my job, so its not that i like it, but its got pretty good features for managment like the ease of setting up status and such
What do you dislike about the product?
Again, its part of my job, but when it fails, damn if it fails
What problems is the product solving and how is that benefiting you?
Its not my bussines, but I imagine it works better than other phone tools out there
Ujet has the most amazing software ever!!!!
What do you like best about the product?
It allows us to answer many calls very quickly. It has multiple aux codes to show the state I am in if I am not ready to take calls. It shows the number of calls we have waiting in the queue. Ujet also allows the agent to log in on time without delays. Altogether it has been better than other software I've used while working in the customer service industry.
What do you dislike about the product?
It doesn't show how long you've been on available aux. Sometimes the calls are considered skipped when Ujet doesn't auto-answer. The stats displayed aren't always accurate. There is sometimes a delay when logging out of Ujet.
What problems is the product solving and how is that benefiting you?
I take customer service calls from senior citizens. It's called the senior support line. We help senior customers navigate an app called Instacart, which allows older people to get assistance with placing grocery orders and creating accounts on the app or website. It offers agents that are patient with the elderly because they always need extra guidance when dealing with modern technology.
Recommendations to others considering the product:
Ujet has offered nothing but excellent use. I barely have any issues when dealing with the software. It has an easy login and out process. I promise you will make the best decision to choose Ujet. I was so happy that it was effortless to use when introduced to it. Best decision ever!!! You will not go wrong by choosing Ujet.
Ujet user for almost a year, it reliable and user friendly.
What do you like best about the product?
The pull-down phone menu is easy to use and with clear options even easier to use. Internal corporate systems, intranet, and share drive apps. I am not sure how it compares to other competitors.
What do you dislike about the product?
The transfer features feel clumsy sometimes. Working properly is not the issue, it's the transitions during the transfer that is frustrating. Smoother transitions during transfers.
What problems is the product solving and how is that benefiting you?
A clean way to handle customer concerns and not worry about quality. The financial benefit is simple - ujet is a clean and crisp experience. Fewer customers have to call back due to a bad connection.
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