UJET
UJETReviews from AWS customer
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External reviews
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Steep pricing
What do you like best about the product?
I really like how UJET brings all our customer interactions—calls, chats, and messages—into one easy-to-use platform. It’s super intuitive for our agents, which makes their jobs easier and helps us deliver better support. The real-time reporting and smart call routing have made a big difference in how quickly we can help customers.
What do you dislike about the product?
The pricing feels a bit steep, especially for smaller teams like ours. Some features need extra setup or customization, which can slow things down initially. Also, while support is helpful overall, sometimes getting quick answers during busy times can be a challenge.
What problems is the product solving and how is that benefiting you?
UJET helps us streamline all our customer support channels into one platform, so we don’t have to juggle multiple tools. This means our agents can respond faster and more efficiently, which leads to happier customers and less frustration for the team. It’s also helped us get better insights into how we’re doing, so we can continuously improve the experience we deliver.
My Experience using UJET
What do you like best about the product?
I like how color-coded aux were. And it was more manageable now compared before. Also, it is easy to navigate
What do you dislike about the product?
None, so far. I like the UJET now compared to its interface before
What problems is the product solving and how is that benefiting you?
It solved our issue with calling third-party and also when the caller were having issues, we have the option to hung up and callback
I enjoy using UJET
What do you like best about the product?
Improving agent productivity and lowering down on client time to resolution is one of UJET main advantages, and it greatly improves operational workflow efficiency. Furthermore, its fluid multichannel assistance guarantees a connected and easy customer experience by combining chat, voice, and mobile app interactions into a single platform.
What do you dislike about the product?
I like everything with UJET and I used it every day with my work
What problems is the product solving and how is that benefiting you?
UJET tackles a number of important customer service issues, like streamlining complicated communication channels and cutting down on downtime. UJET removes the need for various tools by providing a dependable, user-friendly platform that smoothly blends phone, chat, and mobile app assistance, enabling agents to handle interactions more effectively. Faster service and happier customers are the results of this integration, which increases agent productivity and drastically reduces customer response times. Furthermore, the platform's robust system integrations and real-time reporting facilitate improved performance monitoring and process customization, assisting our team in making data-driven decisions that raise customer satisfaction levels overall.
Using UJET is very helpful
What do you like best about the product?
The most helpful aspect of UJET is its advanced features that provides seamless and customer communication. Upsides include its ease of use and customization, the ability to provide personal, intelligent customer experiences, integration for better insights, improved agent productivity, and scalability to meet business needs.
What do you dislike about the product?
I think I don't have any dislike about UJET since I don't have any issues using it.
What problems is the product solving and how is that benefiting you?
UJET integrates voice, chat, SMS, and in-app support into a single platform, eliminating the need for customers to switch between different channels. This unified approach reduces frustration and streamlines the support process.
Ujet review feedback
What do you like best about the product?
Ujet are useful and helpful tools in receiving calls and doing outbound calls. It easily to change tagging once needed.
What do you dislike about the product?
So far, all good in ujet not experiencing any issues.
What problems is the product solving and how is that benefiting you?
Once needed to do outbound calls it was easy to use.
Been using ujet since I enter this company and it's been fantastic
What do you like best about the product?
It has all the information of the caller and can easily find it.
What do you dislike about the product?
It sometimes freezes, but I guess it is because of the software update made to our PC.
What problems is the product solving and how is that benefiting you?
It is easy to use, when transferring to oter dept, we don't need to type in manually the phone number, we can easily choose the option we have in ujet and transfer it to the correct dept.
Easy to use and helpful
What do you like best about the product?
What I like best about UJET is that the survey appears immediately, it’s easy to use, and it’s very helpful in assisting customers efficiently while ensuring their satisfaction.
What do you dislike about the product?
Nothing, I am very satisfied using UJET when it comes assisting customer.
What problems is the product solving and how is that benefiting you?
UJET helps streamline customer interactions by making the process faster and more organized. It reduces handling time, improves efficiency, and provides real-time insights, which allows me to assist customers more effectively and deliver a smoother experience.
Very nice and easy to use
What do you like best about the product?
Tagging, doing outbound, and transferring the call
What do you dislike about the product?
There's nothing to dislike about UJET. It is very convenient.
What problems is the product solving and how is that benefiting you?
We can see who called us, their phone numbers and number of calls
Very helpull and friendly use
What do you like best about the product?
It's easy to access and find all information needed, every the history of transaction
What do you dislike about the product?
Sometime getting error, and having difficult to troubleshoot issue
What problems is the product solving and how is that benefiting you?
Documentation of conversation
Ujet Review
What do you like best about the product?
I appreciate that UJET focuses on simplifying and improving the customer experience. Features like in-app support, secure authentication, and multimedia sharing make interactions more personal and efficient."
What do you dislike about the product?
"Some of UJET’s advanced features can feel overwhelming at first, especially for new users or agents who aren’t familiar with modern CX tools. It takes a little time and training to maximize its full potential."
What problems is the product solving and how is that benefiting you?
UJET solves the problem of outdated, clunky call center technology. Traditional systems often create frustration for both customers and agents, with long wait times, poor integrations, and lack of personalization. UJET modernizes the process with mobile-first features, secure authentication, and in-app support. For me, this means faster resolutions, smoother interactions, and a more seamless experience overall."
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