UJET
UJETReviews from AWS customer
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UJet is easy to use and very efficient.
What do you like best about the product?
I like how simple it is to change your aux and make call backs when needed.
What do you dislike about the product?
I have no dislikes because I don't have many problems with UJet.
What problems is the product solving and how is that benefiting you?
Helping me assist the customer and reach out to anyone needed while on a call.
Recommendations to others considering the product:
Pay attention when learning how to use UJet it helps you understand more.
Ujet is easy to navigate and easy to use
What do you like best about the product?
The simplicity of using it without much training.
What do you dislike about the product?
Not being able to see call history or previous calls at a glance.
What problems is the product solving and how is that benefiting you?
Ujet allows us the ability to do our jobs on a separate line and to able to have voicemail
amazing
What do you like best about the product?
i like how fast and accurate UJET is providing easy work throughout the day
What do you dislike about the product?
nothing i truly enjoy UJET it makes work fast and fun calls are simple
What problems is the product solving and how is that benefiting you?
faster hang up times i no longer have lag or and complications with UJET
UJET
What do you like best about the product?
how it counts down before the call comes through giving you enough time to prepare and be ready to answer the call.
What do you dislike about the product?
I like everything at the moment, haven't run into any issues.
What problems is the product solving and how is that benefiting you?
Being able to be efficient and answer calls on time.
Easy to use.
What do you like best about the product?
It's very simple to use. No real issues about how to use it!
What do you dislike about the product?
Sometimes UJET can get some bugs when you are on a call handling a real situation with the customer
What problems is the product solving and how is that benefiting you?
I am solving our customer's daily issues, trying to resolve in a manner of time the situation they are facing.
Great tool
What do you like best about the product?
The fact that it's similar to my phone. I can use it to call, text and I also have my shortcut close.
What do you dislike about the product?
The fact that I can't use "Grammarly" directly on the Ujet chatbox. I always have to write it on a different page then paste it on the chatbox.
What problems is the product solving and how is that benefiting you?
I use Ujet to communicate with our consumers in my job daily. Ujet also allows me to set my status for our workforce. If I'm in training, coaching session, or if I'm available to work. With Ujet, I can also know how I am doing daily with just one click. My stats let me know how many interactions I had in a day compared to my coworkers and my customer satisfaction level.
Recommendations to others considering the product:
Ujet is a fantastic tool for Customer Service
UJet overall has been an ok experience. Sometimes it gives me technical difficulties.
What do you like best about the product?
I like how the phone rings before a customer comes on the line. I like the ringtone; it reminds me of a vintage rotary dial phone. I also like how I receive a notification when a call comes in.
What do you dislike about the product?
Sometimes, I have technical difficulties when trying to log into the phone in the morning. For example, I receive an error that says, "Fail cannot log in; please contact your administrator." Also, I have technical problems where the phone rings, but I cannot answer the call. For example, the answer button doesn't even show up.
What problems is the product solving and how is that benefiting you?
The benefit of using UJEt is being able to incorporate the UJET system with our emailing system to work on both emails and calls under the same platform. Ujet is also a convenient way to make phone calls.
Ujet is a decent phone system
What do you like best about the product?
Ujet is not a piece of standalone software; it's less bloat. The call quality is better than our last system and has a few more features.
What do you dislike about the product?
The lack of customization and itemized volume sliders. The number of bugs in a multitude of browsers.
What problems is the product solving and how is that benefiting you?
We are early in our deployment and are still working that out.
UJET is a very user friendly tool that allows multiple functions to be completed hassle free.
What do you like best about the product?
The clarity of the different aux's to go into.
What do you dislike about the product?
There's nothing that I dislike about it.
What problems is the product solving and how is that benefiting you?
I am completing transfers and placing necessary calls to both shoppers and retailers.
Great tool to chat and have outstanding interactions
What do you like best about the product?
The shortcuts and all of the status that Ujet has to develop a nice work environments between the supervisors, supernumeraries, and agents, as well for the fas interactions with the end-users in order to solve their issues
What do you dislike about the product?
The bug or delay it has within using the shorcuts as it sometimes block the interactions for a few seconds which makes the interactions to last longer and create some system delays
What problems is the product solving and how is that benefiting you?
I am solving Turo campaign customer service issues within end users and Teleperformance agents. I use it to chat and to make my loggin within the tool and the CCMS system of Teleperformance
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