UJET
UJETReviews from AWS customer
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Call in Review
What do you like best about the product?
That i can note accounts even ater the call.
What do you dislike about the product?
How often it glitches. It becomes idle very fast
What problems is the product solving and how is that benefiting you?
I don't really solve problems, but I am able to put calles where they go and note calles.
Ujet a experience to help writing on time
What do you like best about the product?
I do like best the colors that Ujet implies to have a visual tool that can help agents that customers be provided a better experience, and that is so helpful-
What do you dislike about the product?
I wouldn't say I like the timing because there are times when you need to ask for more time in order not to lose the chat, but overall it is not that bad; I like it.
What problems is the product solving and how is that benefiting you?
I've had problems at getting bad reviews on idl chats that I didn't even have interaction with, this might negatively affect my score, but in general I'm okay with it.
Zendesk is a great tool to aux on time and also track how many calls you take per shift.
What do you like best about the product?
What I like about Ujet the best is tracking my AHT per shift.
What do you dislike about the product?
I am unable to make an outbound call to a different department.
What problems is the product solving and how is that benefiting you?
We are managing average handling time very accurately.
UJET is great!
What do you like best about the product?
I like the fact that its user friendly and is fairly easy to adapt to.
What do you dislike about the product?
I don't like that the calls are automated with no way to reject because it interrupts your workflow.
What problems is the product solving and how is that benefiting you?
Easy and convenient call flow. Transferring and making outbound calls are seamless
Great when it rings
What do you like best about the product?
I really like the agent/ admin dashboard and intuitive reporting.
What do you dislike about the product?
We've had issues with our agents not hearing the ring notifications, typically their first call of the day. We prefer to have a widget that's not dependent of Google Chrome and can move on any tab or page the agent is on so they won't miss any calls.
What problems is the product solving and how is that benefiting you?
Unfortunately, we've decided to end our contract with Ujet. They're helping us with moving over to a new phone system and will help port over our phone numbers.
Best voice integration with kustomer
What do you like best about the product?
Really Smooth integration with Kustomer, creates a great easy experience for agents
What do you dislike about the product?
Ecuador feed are expensive, the should get better ones
What problems is the product solving and how is that benefiting you?
Integration with kustomer, better calls sound
UJET is easy to understand and very reliable , havent had any issues whatsoever
What do you like best about the product?
I think the most helpful part of using UJET is being able to track your adherence and it allows you to see the alotted time for which you've been in a certain queue
What do you dislike about the product?
Sometimes UJET will refresh itself and it may seem like the call has ended but in all actuality it has not . IT could be better if the sudden log outs were fixed
What problems is the product solving and how is that benefiting you?
The problems i solve with ujet are customer and retailer issues , im able to send emails to certain departments if need be and that is very helpful . The benefits i've realized is being able to have a whole template generated for you and all that has to be done is a fill in
User friendly
What do you like best about the product?
I like all of the menu and dial pad options.
What do you dislike about the product?
When merging a third-party phone call, I wish it was easier not to get disconnected if I still needed to speak with the original or second caller.
What problems is the product solving and how is that benefiting you?
I've been able to solve a lot of delivery errors by being able to call the driver as well as merging the phone call if drivers can't find customers' locations.
I really like the simplicity, but I would love to be able to see my previous calls.
What do you like best about the product?
The simplicity of the interface. It is very easy to make a call and log in.
What do you dislike about the product?
I don't like that from an agent's view, you are unable to see previous calls or any notes that are inputted post-call.
What problems is the product solving and how is that benefiting you?
Being able to call out to my applicants without having to use my personal cell. It prevents strangers from trying to spam and it's on a recorded line.
Recommendations to others considering the product:
You will be satisfied with the simplicity of the platform. Anyone can learn from it.
i love it
What do you like best about the product?
it answers very quick, and it let you note the account
What do you dislike about the product?
nothing at all besides the freezing part and calls dropping
What problems is the product solving and how is that benefiting you?
the freezing
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