UJET
UJETReviews from AWS customer
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UJET review after 7 months using it
What do you like best about the product?
I like the UJET platform because it's a good platform to make calls in our Job, also, it's a good tool to record all the status that we have a long the day. An amazing feature is that we can transfer the calls to a different colleague during the same call.
What do you dislike about the product?
Sometimes the platform is having issues like missed called just after finishing the call, it could be frustrating because as a worker I'm constantly having issues with the supervisors.
What problems is the product solving and how is that benefiting you?
UJET makes it all easier because we do not need a physical telephone to make calls, also, at the moment to transfer the calls is easier to do with the platform.
Recommendations to others considering the product:
I recommend using Ujet because will make it easier for your job to make calls around the World, also, is a good platform to see when the co-workers are changing their status.
Very good
What do you like best about the product?
How reliable it is. It is a very reliable way to contact guest !
What do you dislike about the product?
How sometimes it does go down and won't let us use it until the problems get fixed
What problems is the product solving and how is that benefiting you?
That is it actually a very good
Ujet Review
What do you like best about the product?
Is easy to use, and we are able to log in and change the password as we need without any complication, as well you have the ability to move the tab to consume less space.
What do you dislike about the product?
There is no way to minimize the tab of Ujet, you either have the standard size or the complete tab, you should be able to have a widget for easy access and a better view on the screen.
What problems is the product solving and how is that benefiting you?
We worked on a call center, and we are technical support. We are in charge of keeping our clients with a better experience of our product, as well, we troubleshoot any issue with them.
Recommendations to others considering the product:
Is easy to use without any complication, is do friendly user either if you have not worked in a call center before or done calls with a company.
Easy and efficient.
What do you like best about the product?
The app is easy to use, and the speed is helpful when logging in. The different colors for different codes also help when switching from available statuses to breaks and other offline activities. It displays the ratings from the customer imidiately.
What do you dislike about the product?
I haven't used the application for long, so there isn't enough to dislike.
What problems is the product solving and how is that benefiting you?
I use the app to track my interactions, and it will notify me if I have forgotten to fill in any required information on each ticket. The fact that it shows the outbound number when right above the keypad is helpful.
Easy, Functional and self explaining
What do you like best about the product?
The system is very easy to manage and handle. Clear on what needs to be done and promotes self-sufficient users.
What do you dislike about the product?
There are no complications to the system. It is a little tricky at first but once training, it is one of the simplest software to use.
What problems is the product solving and how is that benefiting you?
Continuing to assist all issues in a timely manner due to the efficiency of the system.
Recommendations to others considering the product:
Accessible system. Easy to handle.
I have found UJEt to be a great tool in routing customer contacts
What do you like best about the product?
The ability to have constant adaptability in the creation of new call and chat queues for offshore call centers.
What do you dislike about the product?
I would love super-fast technical automation. Our agents have to manually type in order numbers. If Ujet could sync with the customer profile in our system admin and have that information auto-populate, that would be amazing.
What problems is the product solving and how is that benefiting you?
We are able to route calls more effectively with Ujet. We can have agents working remotely and still monitor and track the quality of the call through our Ujet data
UJET Review
What do you like best about the product?
The simple layout that makes for easy use
What do you dislike about the product?
Dropped calls and when tickets don't populate
What problems is the product solving and how is that benefiting you?
Easy access to the tickets current and previous ones
Recommendations to others considering the product:
N/A
Great Program! Easy and Fast to use!
What do you like best about the product?
Ujet is great with how easy it is to answer calls or change the status and how simple it is to transfer calls if needed.
What do you dislike about the product?
I still have not found any issues with this program
What problems is the product solving and how is that benefiting you?
Ujet gives us the benefit of not having to use landlines, it is great only by being connected to internet and having a charged computer.
Recommendations to others considering the product:
I use a laptop.
Ujet calling
What do you like best about the product?
I like how calls or chat come in instantly and it's so easy to navigate.
What do you dislike about the product?
It signs me off after 3hrs. I have to constantly click on the page to refresh it.
What problems is the product solving and how is that benefiting you?
Communication with customers and easy access to their accounts
Ujet Great Service and Partner
What do you like best about the product?
Ujet provides an easy to use platform with a multitude of features that help to deliver a seamless customer service experience while providing key insights into agents activity and performance.
What do you dislike about the product?
There is a slight learning curve with Ujet because there are many different configurable features but once you learn how to navigate the platform is relatively easy to use.
What problems is the product solving and how is that benefiting you?
Ujet provides our customers with an in-app chat feature with contact funneling, allows us to track agent active and accept calls from customers.
Recommendations to others considering the product:
Ujet has built a great platform with many different services. Their team is very responsive and helpful when guidance is needed for setting up new features or adding to your team. They are extremely flexible as your business needs change.
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