UJET
UJETReviews from AWS customer
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UJET Is Fantastic!
What do you like best about the product?
Their customer support team is great, Andrew is always there to help with the issues we have. His response time is super quick.
What do you dislike about the product?
Sometimes there is a lag between when the employee answers the phone and the guest can't hear them.
What problems is the product solving and how is that benefiting you?
We were having integration issues with Kustomer but it was quickly resolved.
My experience with UJET is ideal and satisfactory.
What do you like best about the product?
Connection is most of the time very clear and I rarely have issues.
What do you dislike about the product?
Sometimes there is an echo or something similar
What problems is the product solving and how is that benefiting you?
I solve cx issues and retailer issues while on UJET calls. I see the benefit of having ticket info on the right hand side.
Recommendations to others considering the product:
Be careful when other agents are transferring the call. Sometimes they accidentally hang up on the customer.
Great Customer Support! Very User Friendly
What do you like best about the product?
If I have any questions Andrew, our amazing account manager, is always there to help. The response time from their team is very fast and they are always a great help!
What do you dislike about the product?
There is a slight lag at the beginning of outbound phone calls.
What problems is the product solving and how is that benefiting you?
I had an integration issue with Kustomer and UJET and Andrew helped me fix the issue. Andrew has also helped me learn more about their reports and how they can help out CSR's improve their quality and response time.
Recommendations to others considering the product:
This is a great system for receiving and making phone calls. The customer support is awesome and they always go above and beyond. Also, a big plus to this company is that they integrate with so many other service providers.
Simple program to use just the occasional bug makes things difficult.
What do you like best about the product?
For the most part it is really easy to use UJET. Everything is self explainable. The log in is really easy and from there you use different AUX codes in UJET to set your status while you are working. I am usually on the "Available" aux code because I need to be ready for calls to come in at any point. Whenever I take my breaks or lunches I set my aux code to break or meal and that will let my bosses know that I am not currently available to take calls. The only thing that is kind of trick is sometimes longer calls can interfere with being able to switch Aux codes so it can mess with my adherence to my schedule. Even though that can be inconvenient I can let my bosses know why my adherence is off.
What do you dislike about the product?
Sometimes bugs happen with UJET and all you can do is wait for those bugs to be acknowledged and fixed.
What problems is the product solving and how is that benefiting you?
I am using UJET to answer phone calls. The benefits to using UJET is how user friendly it is.
Recommendations to others considering the product:
Not much advice to give because the app itself is easy just be prepared for a bug or glitch to come through at some point.
Great Options To work
What do you like best about the product?
iT AWESOME TO EASY TO HANDLE AND WORKING FASTER, I LKE THE INTERFACE AND SO FRIENDLY WITH THE CUSTOMERS IU THINK ALIKE TO SHARE AN ADVICE MAYBE YOU COULD make A SHORTS VERSION TO DONT USE ALL THE SCREEN BUT I AWESOME
What do you dislike about the product?
the size on the screen is a little big for my use but it is ok
What problems is the product solving and how is that benefiting you?
I'm talking with customers and at the same time I send my email stuff
Recommendations to others considering the product:
Easy to worn has some issue when I have a lot of calls it is easy to operate and change my status always I ave to put on some warp or some email only but the app works easy to everyone so here is one advice you try to make a slow version for laptops screens we can handle easily but in all of them are awesome when I try o call with my customer are awesome soi i believe it is a great option to work and try to handle a lot o customer and ask and more for the call centers and support centers are some easy to handle even when you have a lot charge off work so it is awesome I recommend you for all my contact I appreciate you take my advice seriously, even more, when I try to get a solution to my customers and sen email and more things for all of then so I thin you are a great and awesome option for call centers thanks a lot for your help when I have dudes and we need a solution quickly you always been great with all troubleshooting steps
Gauti Review
What do you like best about the product?
The interface and level of ease to access.
What do you dislike about the product?
It is best if you can increase the time out time of ujet.
What problems is the product solving and how is that benefiting you?
We can change aux codes and handle chats.
Recommendations to others considering the product:
Great
Ujet is an amazing calling service and I would highly recommend it to anyone it's very user friendly
What do you like best about the product?
User Friendly and Very Functional. No glitches, easy to use and helps me keep in communication with customers.
What do you dislike about the product?
None. I absolutely have nothing bad to say. I'd recommend the service to anyone.
What problems is the product solving and how is that benefiting you?
I have not experienced any problems.
Recommendations to others considering the product:
I highly recommend using UJET for any telecommunication-related services. It it is extremely user friendly and helps me communicate in chats and phone calls. I have no issues with the service.
Easy to Use
What do you like best about the product?
My favorite thing about UJET is definitely how user friendly it is for Agents! It's such a simple process to pull up the widget and login to chats or phone. Training was helpful, but the best thing about it all is that training for how to use the widget is almost unnecessary because it's so simple!
What do you dislike about the product?
The only thing I would change is the ability to filter by status when looking at all Agents on the dashboard. I like that you can look at those that are available, on call, etc, but I'd like to look at all the agents with them bunched together depending on the status they are in.
What problems is the product solving and how is that benefiting you?
So many fewer technical issues!! We previously worked with Amazon Connect and we constantly had issues!
Recommendations to others considering the product:
UJET has been so easy to use, and our implementation partner is so responsive and helpful! They have been extremely open to feedback and helping us with any needs we might have!
Ujet works very well, with little to no issues
What do you like best about the product?
Ujet is simple and easy to use. It is user friendly
What do you dislike about the product?
Nothing that I dislike. Sometimes the calls drop for no reason
What problems is the product solving and how is that benefiting you?
Ujet is helping me give great customer service to our customers. The benefits include great connection and user friendly
User Friendly
What do you like best about the product?
UJET tool is very easy to use, the commands and the arrangements of sequence are well organized. It's s easy to remember and anyone can work using UJET tool.
What do you dislike about the product?
it lags sometime but maybe it's maybe because of my poor connection. Nothing to do much of the tool.
What problems is the product solving and how is that benefiting you?
We are monitoring different LOB's and with UJET we can simultanuesly monitors all those LOB's, while multi tasking with other task. UJET is one of the tool we also use to create reports and generate accurate data needs for reporting.
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