UJET
UJETReviews from AWS customer
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Reliable Call Management with Customization
What do you like best about the product?
I like UJET because it's remarkably fast and efficient, which is crucial for handling inbound and outbound calls, particularly in my role dealing with roadside assistance and dispatching. What stands out most is its reliability in never dropping calls, which is vital when communicating with customers who are stranded and need immediate help. Additionally, UJET's ability to handle multiple communication forms, like calling and texting simultaneously, enhances our productivity and responsiveness. The customization options UJET offers are exceptional, allowing us to tailor the platform precisely to our business needs rather than being confined to preset configurations. This flexibility makes it an integral tool that adapts perfectly to our operational demands.
What do you dislike about the product?
I think the only thing that we could really improve on is the text messaging and then also the picture receiving and making and also doing videos.
What problems is the product solving and how is that benefiting you?
I use UJET to efficiently handle inbound and outbound calls, resolving customer roadside assistance issues swiftly. It is fast, reliable without dropped calls, and supports simultaneous calling and texting, facilitating better customer service.
Its a good tool at work but sometimes its taking a hard time to sign in and sign out.
What do you like best about the product?
Very accessible for work and easy to navigate
What do you dislike about the product?
Having a hard time to sign in and sign out
What problems is the product solving and how is that benefiting you?
Due to recent report of punched in and out, UJET is currently working on that which will benefit me in the future for more acessible access
Amazing
What do you like best about the product?
It gives an easy access everytime chat or email, and call. Ujet are very useful.
What do you dislike about the product?
It cannot capture the customer satisfaction ratings automatically.
What problems is the product solving and how is that benefiting you?
Ujet is useful for the fast pace transaction chat email and calls.
ujet
What do you like best about the product?
using ujet is very convinience to communicate the guest or hist
What do you dislike about the product?
sometimes loading while on the phone or chat
What problems is the product solving and how is that benefiting you?
Ujet is very convenience to used and resolve dthe issue of your customer
It was a good and productive tool for me.
What do you like best about the product?
UJET is good and very easy to navigate.
What do you dislike about the product?
UJET takes too long to load. It ususally takes atleast 5 min.
What problems is the product solving and how is that benefiting you?
It helps me connect with customers and talk to them.
Easy access
What do you like best about the product?
You did a great job when you ran the UJET. It showed that you are capable of getting people to work together and communicate effectively. The product quality is consistently outstanding, exceeding my expectations every time and easy to use.
What do you dislike about the product?
It does not have an option to remove the notification when it is linked to the tools and you need to remove it manually. it's so easy to use
What problems is the product solving and how is that benefiting you?
It works in real time and doesn't often have problems so it's a big help for me to be able to adhere to my proper schedule
Ujet navigation
What do you like best about the product?
Easy to use and navigation is user friendly. I'm getting used to it and it really helps a lot in evreything I do. As a contact support, I can handle and help resolve customer's concern. I alwasy check and inspect all it's features evrytime I use it.
What do you dislike about the product?
None so far. Everything is doing well and good
What problems is the product solving and how is that benefiting you?
Support agents working without customer history struggle with slow and inefficient resolutions.
UJET’s fix: Real-time CRM integration—agents instantly see customer history, metadata (e.g., device context), and conversation data. This reduces friction, enables personalization, and equips agents with smarter tools like Smart Reply, Smart Compose, and Smart Actions
UJET’s fix: Real-time CRM integration—agents instantly see customer history, metadata (e.g., device context), and conversation data. This reduces friction, enables personalization, and equips agents with smarter tools like Smart Reply, Smart Compose, and Smart Actions
So far, everything is going smoothly.
What do you like best about the product?
Ease of Use - It is very convenient to switch status once unnecessary banners.
What do you dislike about the product?
There are instances where banner blocks the status and I have to launch the standalone app to resolve it.
What problems is the product solving and how is that benefiting you?
It is already integrated on our ticketing system eliminating the need to launch a separate system.
My source
What do you like best about the product?
the best about Ujet, we can see the rated calls instantly
What do you dislike about the product?
sometimes, it fails to connect with the caller
What problems is the product solving and how is that benefiting you?
Ujet solving and benefiting when it comes to give the rating of the surveys instantly
Very amazing and easy to use
What do you like best about the product?
easy to use and was able to know how to transfer a call right away
What do you dislike about the product?
nothing so far, It's easy to navigate the ujet.
What problems is the product solving and how is that benefiting you?
Easy to communicate using ujet since it's more reliable
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