UJET
UJETReviews from AWS customer
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ujet review
What do you like best about the product?
Helps keep track of my time for my pay, upside is it has several options for our breaks, chats, wraps ups
What do you dislike about the product?
sometimes it signs out on its own no matter how many times you check on your time. To make sure it's still signed in to keep track of our work hours this use to happen but ever since the updates we've had since I started working for this company
What problems is the product solving and how is that benefiting you?
ujet don't really help solve problems on my end, it just keeps track of my workday and the chats that are coming in
Recommendations to others considering the product:
it works perfect if it is needed for your job
Ujet is the most streamlined of it's type I've ever seen. Amazing quality.
What do you like best about the product?
I like the integration of the customer information with the other programs I utilize when working.
What do you dislike about the product?
I dislike not having an option to move the chat template around. A lot of notifications pop up in the lower right-hand corner of the screen (Slack). These notifications create a blind space over the chatbox which in turn slows the chat process. The ability to move the interface around the screen would be awesome.
What problems is the product solving and how is that benefiting you?
With Ujet I'm able to give customers and shoppers a faster, more efficient response time. This helps to make them feel like they are speaking to a person via chat instead of a machine.
Recommendations to others considering the product:
Ujet is definitely the way to go.
Quick response and solution provided.
What do you like best about the product?
The team is very responsive and accessible throughout the busy day.
What do you dislike about the product?
Sometimes our agents have login issues or issues when answering calls.
What problems is the product solving and how is that benefiting you?
We are working on various login issues but those have been resolved.
Recommendations to others considering the product:
Nothing.
Ujet Review
What do you like best about the product?
It is simple and effective and allows any user to interact with the app.
What do you dislike about the product?
I feel that sometimes there is a delay on the app with the realtime
What problems is the product solving and how is that benefiting you?
Customer service, like basic trouble shooting
It is a very good tool, very good
What do you like best about the product?
It is easy to log on and quick response. Easy to manage and get started.
What do you dislike about the product?
Nothing, everything is fine with it on my end
What problems is the product solving and how is that benefiting you?
Customer issues request and resolution in calls
Recommendations to others considering the product:
Please continue using its services is very friendly.And easy to use getting started.
Excellent app
What do you like best about the product?
It has a neat and user friendly interface. That is very easy to operate.
What do you dislike about the product?
Nothing so far everything works well for me
What problems is the product solving and how is that benefiting you?
It's used for receiving and making calls with customers from instacart. We are then able to assist them with their query.
UJET Review
What do you like best about the product?
I love that I can use UJET anywhere, and it provides me the flexibility to take calls when I need to be on the go.
What do you dislike about the product?
I don't particularly like that the connection isn't always perfect, but that could be WiFi and not UJET.
What problems is the product solving and how is that benefiting you?
The problem I am solving using UJET is being able to streamline calls into one place.
I like UJET! Very easy to use.
What do you like best about the product?
The upsides to UJET include the ability to switch and transfer calls with ease. It also helps that calls are recorded and can sync with Kustomer, our CRM!
What do you dislike about the product?
I don't like how the wrap-up time is so short! I think I can change it, but I haven't looked into it.
What problems is the product solving and how is that benefiting you?
We're able to serve our customers efficiently and effectively.
Recommendations to others considering the product:
I advise utilizing the different statuses so you can maintain service levels.
it has performed better then other software's I have used.
What do you like best about the product?
its super effective in the calls and haven't showed any isues
What do you dislike about the product?
I haven't discovered any issues that would make me doubt the performance
What problems is the product solving and how is that benefiting you?
It easy to make a call back call with this software and doesn't get stuck
my only problem is when i try to start a call and it just drops before even ringing
What do you like best about the product?
listening to my agent's calls and auditing them
What do you dislike about the product?
the ringing tone is a bit annoying, honestly
What problems is the product solving and how is that benefiting you?
listening to the calls during agents taking calls so i can coach them or assist them on the spot
Recommendations to others considering the product:
everything i need is already there
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