UJET
UJETReviews from AWS customer
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Friendly Interfaz and easy of use
What do you like best about the product?
I can see all I am looking for, and the friendly interface
What do you dislike about the product?
Sometimes it is slow.
The downsides of Using Ujet is that filters are not ordered alphabetically
The downsides of Using Ujet is that filters are not ordered alphabetically
What problems is the product solving and how is that benefiting you?
I can see the information of employees in real time
Benefits, I can see the data accurate
Benefits, I can see the data accurate
Recommendations to others considering the product:
Ujet will help a lot in your company
Ujet is Great!! So simple!!
What do you like best about the product?
UJET is very simple and self-explanatory yet covers all my remote needs! I've used several other "tele-communication " programs and this is by far the best one!
What do you dislike about the product?
Not much to say about dislikes! No Complaints
What problems is the product solving and how is that benefiting you?
Easy to solve every call I take! I like the one-touch dial, transfer and communications features. Very simple to conference calls together or keep them separate if needed!
Recommendations to others considering the product:
Its great so far! Keep up the good work!
I love using UJET
What do you like best about the product?
I love using this platform at work. It's easy to call back a customer in a quickly manner. It's cloud based. It offers solutions for voice, chat, image, video, and text.
What do you dislike about the product?
Honestly for me there is nothing that I do not like about the UJET PLATFORM.
What problems is the product solving and how is that benefiting you?
I am able to solve issues like if a customer is disconnected I can easily use the keypad to give them a call back to contunie to be able to help them where we left off.
Ujet review
What do you like best about the product?
Easy to use interface and good options for various aux codes.
What do you dislike about the product?
Sometimes it has glitches such as moving up or down while I tried to close a second call and get back to the one on hold, the one on hold gets disconnected by mistake.
What problems is the product solving and how is that benefiting you?
Taking calls, placing holds and transfering calls is a breeze. Just have an issue with a small glitch that comes at the busiest times that disconnnects a call I want to keep when I try to disconnect the second call.
UJET platform
What do you like best about the product?
It is so easy to use and a very quick platform. Integrates stats and many options to control the shift of the user.
What do you dislike about the product?
1 out of 10 calls have a bug on the answer button and sometimes when you click to answer the call it takes you to a screen when you have a missed call.
What problems is the product solving and how is that benefiting you?
We get a lot of calls in the IVR, we use it in customer service and its super efficient and easy to use. Also it is our check-in.
Recommendations to others considering the product:
Great for large organizations and a great resource to help you call customers all over the world, also very stable calls.
Tool with multiple features
What do you like best about the product?
Using UJET we can make calls and take chats on one go. With one login to UJET, we can make calls and chats. As an experienced person, I have never single tool which helps both ways. Also, it’s user friendly tool which is very easy to make calls and take chats. The status will also automatically change when we are on call because we don’t get another chat. The mind blowing feature on chat platform is we do have chat shortcuts which we can add shortcuts as our choice. Coming to reports we can easily download the reports and calculate the scores for the agents. Totally, it’s an user friendly tool and it’s not complicated.
What do you dislike about the product?
I don’t think one can dislike UJET because one can easily learn about the UJET in 30 minutes because I’ve personally trained few of my colleagues. The only suggestion I have is like the chat window is very small, if you can make the chat window to larger size, it would be helpful for the agents to take chats because if they enter a big statement they have scroll up and down to look for mistakes. Thank you.
What problems is the product solving and how is that benefiting you?
We are able to solve customer queries easily on chats and calls. The benefits are : we can download the reports and calculate real-time score and share with the agents. We can also check the status of the agents on which status they are in either meal, break or chat,etc.,
Modern platform for enterprise-grade phone and chat
What do you like best about the product?
Ujet is fast, easy to use and has robust capabilities. It's 100% cloud-based and is easy to use for agents, supervisors and admins.Integrations with CRMs like Kustomer/Zendesk take a few minutes to setup. User interface is modern and doesn't require installing any software offline.
What do you dislike about the product?
Ujet is a startup and it shows in their dashboard and reporting. While they have expanded their reporting capabilities recently they still have some room to improve here.
What problems is the product solving and how is that benefiting you?
Ujet has helped us reduce average handle times and improve the customer experience. Ujet makes it easier for us to drive efficiency from our team by having both chat and phone in one platform.
Recommendations to others considering the product:
Make sure that Ujet's reporting and IVR capabilities meet your requirements.
Ujet has a nice user interface. It is clean, smooth and very user friendly.
What do you like best about the product?
Ujet makes it easy to see the information that you really need. This makes the job easy. I particularly enjoy the feature that allows me to see agents in the queue real time. This allows me to see their aux status codes, switch their status, log them out and more. I also have the ability to listen in to live calls that agents are on. This allows me to be in the know about what the interaction is focused on and helps me to determine which course of action to take during coaching sessions. I feel like every application in this category should have a feature like that. Another great feature that I enjoy is the ability to view queue statistics. These include calls in the queue, service levels, amount of agents on calls, the amount of agents available, as well as the the amount of calls for a particular queue.
What do you dislike about the product?
No way to communicate with team members.
What problems is the product solving and how is that benefiting you?
Ujet has allowed me to handle daily tasks more effectively. It has contributed to the way I report information and communicate with team members within the organization. It has also helped me to effectively manage the agents on my team.
Recommendations to others considering the product:
If you like your work being simple and clean Ujet is the way to go. Ujet gives you everything you need, right at your finger tips. The only feature that I'd love to see is the option to chat with employees or even barge in on interactions. But maybe that's just a feature that is not available for me. Alla in all, Ujet is great!
A Smooth System
What do you like best about the product?
UJet was quick to grab from the start. Simple yet elegant. Let me go into detail about the features I liked best. The call feature is almost perfect. Calls always go through and it sounds better than my phone, even! I love how you can view your own stats in real time. Merging tickets was even simple and easy. Perhaps what I liked best was how once I got used to the service, it was a walk in the park to use it on the daily. Straight forward and easy.
What do you dislike about the product?
It does have its problems.
-During a shift when we have a heavy call log I would go to accept a call, but the sound of a call available for pickup would remain. So i'm talking on the phone with somebody and it keeps ringing about an available call on the side, very annoying. Does not happen often but at least once a day.
-I have multiple tabs open and i'm going to merge a ticket into another, the ticket i'm looking to merge it with does it not show up in the available tickets to merge. I then have to copy the #03840438 ID number of the ticket to paste instead. Even if I only have two tabs (two tickets open) this would happen sometimes and instead of easily merging it I have to copy the ID number and paste. Which just takes up a little more time.
-During a shift when we have a heavy call log I would go to accept a call, but the sound of a call available for pickup would remain. So i'm talking on the phone with somebody and it keeps ringing about an available call on the side, very annoying. Does not happen often but at least once a day.
-I have multiple tabs open and i'm going to merge a ticket into another, the ticket i'm looking to merge it with does it not show up in the available tickets to merge. I then have to copy the #03840438 ID number of the ticket to paste instead. Even if I only have two tabs (two tickets open) this would happen sometimes and instead of easily merging it I have to copy the ID number and paste. Which just takes up a little more time.
What problems is the product solving and how is that benefiting you?
I work for Waitr so we are a food delivery service. I solve problems like helping customers get refunds and helping drivers with delivery issues (can't find address, etc).Benefits I've realized are being able to make a 3-way call with the customer and the driver to easily resolve 'can't find location' problems. Being able to send emails from this website is also very convenient.
Recommendations to others considering the product:
When transferring calls, the transfer call should be the highest priority call for the agent it is being transferred to. Instead of receiving the first call in the queue.
Ujet is an incredible tool!
What do you like best about the product?
I love that is so easy to use. Very user-friendly! Ujet is an incredible tool! I use it at work and its high quality is better than its competitors! It is easy to use and is very efficient!
What do you dislike about the product?
I do not dislike anything. I love the tool.
What problems is the product solving and how is that benefiting you?
I am solving customer inquiry and it is very beneficial in solving the problems in an efficient way.
Recommendations to others considering the product:
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