UJET
UJETReviews from AWS customer
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Quanisha German's UJet Review
What do you like best about the product?
The beep when the call starts to record.
What do you dislike about the product?
The call connection takes forever. I get hung up on because the dead air is too long after the receiver says hello. The transfer is confusing. Sometimes I don't know if I am disconnecting or if the call has successfully transferred. I don't like that the number pad is over the done button. when I have to "dial one for Spanish" I am afraid I will disconnect the call. When the queue is high the wrap-up time doesn't exist. when I am listening to a call to gather information to document on a ticket and a call comes through, you can hear that recording on the ticket if I don't stop it in time.
What problems is the product solving and how is that benefiting you?
I have not seen any benefits but receiving calls, but if these issues are fixed this could be great software.
Very efficient and reliable
What do you like best about the product?
UJET is very user friendly, and I have not had any trouble with it at all.
What do you dislike about the product?
So far, there is not really anything I dislike about.
What problems is the product solving and how is that benefiting you?
UJET makes it very easy to switch statuses throughout the workday and track all of my elapsed time.
Recommendations to others considering the product:
UJET would be a great fit for anyone considering it.
Pretty Good
What do you like best about the product?
User friendly
Fonts are easy to see.
Buttons are clickable/
Fonts are easy to see.
Buttons are clickable/
What do you dislike about the product?
I think sometimes the status that I choose after the end of the call is not followed and it just goes back to Available.
What problems is the product solving and how is that benefiting you?
Able to call customers in a more efficient manner.
Recommendations to others considering the product:
Just go and get it. It's a pretty good tool.
User friendly and easy to use
What do you like best about the product?
the app distributes ticket in a timely manner
What do you dislike about the product?
sometimes bugs shows up when queuing and there are some latency issues
What problems is the product solving and how is that benefiting you?
mostly having latency issue with the app and sometimes when there is a huge volume of contacts, we are having 4-8 concurrencies
Ujet
What do you like best about the product?
I like the fact that you can seamlessly log in to it and be connected to both phone and chat at the same time. I also like the fact that when you log into chat, it will connect your conversations to the relevant tickets so you don't have to make notes. I like the fact you don't need a physical phone to use it, either.
What do you dislike about the product?
I actually don't see any downsides to UJet. I've worked from home for over 6 years, and it's the best work-from-home tool I've used so far.
What problems is the product solving and how is that benefiting you?
UJet is helping me to solve customer issues with orders and note the related tickets without actually making notes on the tickets.
Recommendations to others considering the product:
None
The best tool to use with work and the easiest to use and the best of the best only!
What do you like best about the product?
The thing that I like the most is how easy it is to use and understand and how it helps me do my job in a more efficient way. Logging in is so simple and with only a few clicks I'm ready to start my workday. All the tools that it implements are very useful and very interesting and sometimes I feel like I keep learning everyday new functions every. By far the best tool I have ever used to complete. I love the Ujet shortcuts in the chat mode, the shortcuts have made my job so much easier and I make fewer mistakes when typing. Really the best tool I have ever used and I am so happy that it makes my job so much easier and how easily I can call back a customer when a call is dropped.
What do you dislike about the product?
I have been using it for quite some time now and I have not encountered anything that I do not like about Ujet. It has been adapted to be useful and easy to handle and learn. I have used other tools like this one on other jobs that I have had in the past and this is by far the best that I have encountered and if I ever move to another job I will definitely be recommending Ujet and the main tool for communication with customers all over the world. And like I was saying before, I have not found anything that I would dislike from the time that I have been using Ujet and I am pretty sure that everyone will have a hard time finding something they dislike. If so I wished my past jobs had a tool like Ujet, this would have made my job much easier. I am a person that is always trying to find ways of making things work better but in this case, I have encountered a tool that does not need any adjustments in my personal opinion it is near perfection.
What problems is the product solving and how is that benefiting you?
At the moment I work in the customer service department on a very important company and this tool helps me communicate fast and accurately with the customers all over the United States and allows me to change from calls to chats and in a blink of an eye. I have seen a benefit that is very helpful to me that I can change between customer easily and fast and I can. Really the best there is for this line of work. Im pretty sure a lot of companies are benefitting from using this tool and hopefully many more will start using tool in the near future and hopefully someone gets to read what I have just written and finds out what they have been missing on and they get to use Ujet in the near future. I only needed less than a week to fully comprehend how to handle Ujet and use it in my job.
Recommendations to others considering the product:
I recommend the user to prepare for something that will definitely change the way they work and complete their job during the day. Ujet will definitely make your work easier for you and very easy to comprehend even for users that are no familiar with tools like these.
Easy to use and understand
What do you like best about the product?
It integrates well with zendesk, it makes it easy to contact clients. Switching between different
What do you dislike about the product?
I wish there was an option to work from an existing ticket in Zendesk and have the call register on that ticket instead of creating a new one most of the time.
What problems is the product solving and how is that benefiting you?
It makes it easy to call clients. Connections are key and this helps me do just that, I can connect with people easily and with no issues.
UJET has been a great tool for us!
What do you like best about the product?
I love how accessible they are to help with new functions or changes in how we are using the program.
What do you dislike about the product?
The reporting. It is not the best but UJET helps with creating person graphs of data in Looker.
What problems is the product solving and how is that benefiting you?
Being able to create a better user experience to our audience! Get them the support they need quickly.
Extreme Satisfaction in utilizing Customer's data and information.
What do you like best about the product?
The fundamental call status is easy and simple. Unlike what we have before (when using an AVAYA), Ujet is easier to use. Not only that, but it also shows the call statuses more simple in such a manner that we can easily switch from one status to another. To simply put, the Ujet software makes our life easier.
When convenient and simple becomes one, that's what Ujet is all about.
As per Ujet's Website: Providing seamless and identical customer support experiences across multiple channels requires more than just new technology and features. The helpfulness, knowledge, and thoroughness of support agents all still play key roles in delivering support experiences that result in higher brand loyalty and customer satisfaction. For companies of all sizes and industries, the future of customer support requires the combination of human interactions paired with modern technologies.
It is indeed true that "UJET is propelling customer service into the modern age. Our cloud-native and smartphone-centric platform empowers contact center professionals to create intelligent workflows, unify data and make it actionable, and create a modern and scalable business model where the next-generation tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. UJET is trusted by customer-centric, innovative enterprises including Google, Instacart, Green Dot Corporation, Wag!, and iZettle, a PayPal service, to automate contact center processes and provide superior experiences that drive higher customer satisfaction."
When convenient and simple becomes one, that's what Ujet is all about.
As per Ujet's Website: Providing seamless and identical customer support experiences across multiple channels requires more than just new technology and features. The helpfulness, knowledge, and thoroughness of support agents all still play key roles in delivering support experiences that result in higher brand loyalty and customer satisfaction. For companies of all sizes and industries, the future of customer support requires the combination of human interactions paired with modern technologies.
It is indeed true that "UJET is propelling customer service into the modern age. Our cloud-native and smartphone-centric platform empowers contact center professionals to create intelligent workflows, unify data and make it actionable, and create a modern and scalable business model where the next-generation tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. UJET is trusted by customer-centric, innovative enterprises including Google, Instacart, Green Dot Corporation, Wag!, and iZettle, a PayPal service, to automate contact center processes and provide superior experiences that drive higher customer satisfaction."
What do you dislike about the product?
Once in a while, the Ujet is a little lag.
There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out.
There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out.
What problems is the product solving and how is that benefiting you?
With the ready call statuses, I can manage to switch call status briefly with that I can always meet the client's goal.
Upon citing in Ujet's website, a large benefit when hiring remote agents is cost. Your company doesn’t have to provide a physical location for remote agents. If the company is using a call center contractor, then the outsourced call center will supply the tools needed for agents to complete their tasks.
This is why remote agents can be beneficial. Remote agents might have more experience, the total cost can be lower, and they only need an internet connection to access the customer support platform. Widen your search or work with a recruiter to find agents that wouldn’t be available locally.
Upon citing in Ujet's website, a large benefit when hiring remote agents is cost. Your company doesn’t have to provide a physical location for remote agents. If the company is using a call center contractor, then the outsourced call center will supply the tools needed for agents to complete their tasks.
This is why remote agents can be beneficial. Remote agents might have more experience, the total cost can be lower, and they only need an internet connection to access the customer support platform. Widen your search or work with a recruiter to find agents that wouldn’t be available locally.
Ujet was Very easy To use and configure, Very please with the output of the app.
What do you like best about the product?
It has to be the call history, No more digging throught thousands of files and directories.. Ujet makes this so easy. It gives you all of the resources required for anyone to complete their tasks. From agent to Supervisor to Management anyone can easily review and adjust to their preference, great tool.
What do you dislike about the product?
Queue Visability for the remote agents would be nice. Having to work remotely and keeping the team together is not easy. But If the agents could see their disposition on the queue I figured they can easily check for themselfs and manage their own time. Currently we must review and release accordingly. Easy task when your present on the Operations floor but something like this can easily make your day much easier, for everyone. ! Not a dislike but more of an observation. Thanks guys for the hardwork.
What problems is the product solving and how is that benefiting you?
Keeping all of the agents in line with their times and dispositions.
Recommendations to others considering the product:
No major Instalations or Configurations needed, Just get up and go type of service, that now a days is a major benefit. Keeping track of your remote team has been a smooth proces.
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