UJET
UJETReviews from AWS customer
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Ujet review
What do you like best about the product?
its easy and very understandable for people, when i use it i feel really great, its very simple to use even for me that i am not too good working with computers , but hope that may grow with that
What do you dislike about the product?
i think that there must be an option mute before taking a call becose sometimes you are speaking and a call comes in , but with the rest all is ok
What problems is the product solving and how is that benefiting you?
great tool to handle call
Recommendations to others considering the product:
i highly recommend the platform its verry simple to use and no issues while working
Viable Insights
What do you like best about the product?
The customization of existing reports for one-eye view
What do you dislike about the product?
Efficiency KPIs in workforce domain not all available such as Hold time
What problems is the product solving and how is that benefiting you?
Real time dashboards & live monitoring at queue & agent level
The customization of existing reports for one-eye view
The customization of existing reports for one-eye view
Recommendations to others considering the product:
Friendly reporting
High end customizable and downloadable
High end customizable and downloadable
Wonderful
What do you like best about the product?
The response short cuts are useful they help you to respond quicker
What do you dislike about the product?
I do no like the timer that shows you to respond to the chat as sometimes that is not correct
What problems is the product solving and how is that benefiting you?
I have the ability to resolve the customer's issue quicker
Absolutely smooth and no complicated to use.
What do you like best about the product?
That i am able to find required information.
That i am able to utilize saving orders.
That i am able to utilize saving orders.
What do you dislike about the product?
That sometimes there are connection issues.
What problems is the product solving and how is that benefiting you?
I am solving customers issues, provides me with the necessary information that is required.
It's great!
What do you like best about the product?
It doesn't drop often and when there is a glitch it is fixed fairly fast
What do you dislike about the product?
When I'm stuck in an aux I feel like there should be a notification if you're in the wrong aux for too long
What problems is the product solving and how is that benefiting you?
Solving for the customer, and I benefit a lot. I'm able to get to my akbs with ease, merging tickets, finding lost conversations it really is a great asset
Ujet is efficient and vey clear, excellent in calls and i would recommend people to use Ujet
What do you like best about the product?
The clarity of the call and the speed at which the call comes in shows how well Ujet works. If I'm being honest, there is nothing but great things to say about this application as it is very effective.
What do you dislike about the product?
Technological devices have their downsides. However, ujet would freeze during a call. This does not happen often, but I would recommend fixing it. Recently there have been some changes; however, we would still experience these issues. All these minor issues dim the capability of ujet, which I know firsthand is a great application to use.
What problems is the product solving and how is that benefiting you?
the calls are efficient and clear which we need in our line of work
Easy on the eyes
What do you like best about the product?
This tool has great features, excellent customer success management and continues to build with its customers best interests.
What do you dislike about the product?
At this time, I don't have any dislikes.
What problems is the product solving and how is that benefiting you?
VOIP, reporting, potentially SMS in the near future.
How awesome UJET is
What do you like best about the product?
How fast lets us connect with others when needed, this was we can be able to assist our valuable customer in the best possible way
What do you dislike about the product?
When it freezes and doesn't let us connect to a higher department when we truly need to help our valuable customers
What problems is the product solving and how is that benefiting you?
We are able to call any Shopper out there and connect Customers to higher departments to solve bigger issues because our customer truly need specialized assistance on their issues
Recommendations to others considering the product:
Please make sure to enjoy all of its benefits when working for this great company which will allow you to achieve your goals
ujet is a user friendly tool and accurate
What do you like best about the product?
Ujet's accuracy is what I like the most in using this tool
What do you dislike about the product?
In my experience using UJET i never experienced any error so far
What problems is the product solving and how is that benefiting you?
We are handling calls and chats, ujet shows our productivity at work
Recommendations to others considering the product:
This is the most accurate tool ever
Simple Ticket managing system that is very user friendly.
What do you like best about the product?
Very user friendly, allows you to prepare for the call because of the notification.
What do you dislike about the product?
Nothing really that I can think of its very user friendly.
What problems is the product solving and how is that benefiting you?
Very easy to make a second call and mute and hold and transfer calls. Save timer and is efficient.
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