UJET
UJETReviews from AWS customer
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Ujet
What do you like best about the product?
I like how convenient it is to use ujet, easy and straight forward
What do you dislike about the product?
It sometimes suddenly stops ringing or making any noise which makes it hard to realize I received a call
What problems is the product solving and how is that benefiting you?
There are many benefits and the use of ujet is helping with a lot of different business aspects
Instacart customer supports agent through NexRep
What do you like best about the product?
Simple and easy to use also has shortcuts to help me when replying back to chats to customers UJET is small and it doesn't take up the entire page on the computer screen.
What do you dislike about the product?
Nothing so far everything is self-explanatory I have not had any problems so far using UJET. I love the extra perks UJET ha like being able to do screenshots video recording, fingerprint recognition for employees.
What problems is the product solving and how is that benefiting you?
Chats to help assist customers te benefits are the notifications I receive even if on another page the customer chat pops up for me to still be able to read. The only downside I can think of is it should maybe have an option to auto spell words when using UJET for chats but other than that there really is nothing that I would change about UJET.
Recommendations to others considering the product:
I would highly recommend UJET to anyone considering using their website; it is very simple and easy to understand, they have a lot of assistance to help a worker when dealing with customers its not complex and honestly, anyone could work t and have no problems understanding it.
Good platform
What do you like best about the product?
It is a very friendly user tool, easy and good to work with.
What do you dislike about the product?
I do no t dislike anything in particularly
What problems is the product solving and how is that benefiting you?
Makes outbound calls more simple to make
User friendly
What do you like best about the product?
Ujet is an user friendly app that is quite easy to maneuver.
What do you dislike about the product?
Allowing multiple chats to load at once.
What problems is the product solving and how is that benefiting you?
When ever working a chat, I can easily use a shortcut
Recommendations to others considering the product:
go for it
Ujet is working well but sometimes it had issues about connecting to the server.
What do you like best about the product?
It gives us a convenience to communicate
What do you dislike about the product?
Sometimes it encounter technical and server issues
What problems is the product solving and how is that benefiting you?
It helps us to communicate conveniently to our customers
Recommendations to others considering the product:
UJET can make your work easier
Awsome experience
What do you like best about the product?
That it gives you the option to see the customer's rating. It is user friendly. Easy to use and to adapt if you are used to another application or software.
What do you dislike about the product?
There is no timer when you are in the available status. I had to zoom out my chrome to see all the options.
What problems is the product solving and how is that benefiting you?
I work at a call center and we get all calls with Ujet. Keeps track of the calls we get.
Recommendations to others considering the product:
It's a wonderful tool, easy to use, and its user friendly.
Nest Review
What do you like best about the product?
It's easy to use, user-friendly. The interface is not complicated.
What do you dislike about the product?
The service is great, however, there are certain circumstances in which the calls are dropped. Then again, we request our customers to have a good signal strength.
What problems is the product solving and how is that benefiting you?
Customer service calls.
Recommendations to others considering the product:
Good equipment is required to use it's full capacity.
Its a really friendly service easy to use it never been on an outage while Ive been using itExcelent
What do you like best about the product?
Its really friendly and has different aux it never stop working. Some upsides about this program are all the aux you can insert and that is really colorful and tech friendly and not hard to use at all.
What do you dislike about the product?
What I do dislike of it is that sometimes it tends to glitch and the outbound calls are hard to reach. A downside is that you may not change the wrap up time but this could be due to the the administrator of the program in our company
What problems is the product solving and how is that benefiting you?
I provide nest technical support, the benefits of this is that is a remote app so this let me work from home!
This tool has been helping all of us to work from home other good thing this tool has is that is uses a low bandwidth this making
This tool has been helping all of us to work from home other good thing this tool has is that is uses a low bandwidth this making
Recommendations to others considering the product:
The only recommendation i have to do is that you can try to add another type of log in credential i dont know if this is an issue due to our company that is just showing sign in with google but it would be cool to be able to sign in with another domain.
I highly recommend, awesome experience!
What do you like best about the product?
It's friendly for users and makes our job easier.
What do you dislike about the product?
When the permissions are not allowed for the microphone and it hard to allow them.
What problems is the product solving and how is that benefiting you?
We have interactions with customers and help them solve their issues. Benefits of callbacks.
Recommendations to others considering the product:
Be careful with not selecting the correct Aux.
Good tool to work with.
What do you like best about the product?
I like that we can manualy change the status.
What do you dislike about the product?
Sometimes it stays stuck with the mic permission not letting you Sign In.
What problems is the product solving and how is that benefiting you?
No problems at the moment.
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