UJET
UJETReviews from AWS customer
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Awesome
What do you like best about the product?
I am able to change the aux to various status.
What do you dislike about the product?
The chat box is too small. It is difficult to see so many typed messages at a time. Most typographical errors are only seen after the messages have been sent.
What problems is the product solving and how is that benefiting you?
I respond to shoppers via chat. I am also able to assist customers via phone call.
Fast and Efficient!
What do you like best about the product?
I love the ability of being able to minimize the chat window while I research and organize my current tickets. It is truly a quick and painless task, and the tabs seem to open fairly quickly.
What do you dislike about the product?
Sometimes the sound notifications for the chats will continuously go off, even after opening and responding to a chat.
What problems is the product solving and how is that benefiting you?
I am solving tickets internally on behalf of my program. It is very beneficial to have everything in one tab with Ujet.
Recommendations to others considering the product:
Keep up the great work.
It's an excellent experience, it is very helpful on my work.
What do you like best about the product?
The documentation, it saves everything. It is a really good platform.
What do you dislike about the product?
Nothing. Everything is fine, it's really good.
What problems is the product solving and how is that benefiting you?
Customers issues. I don't have to think too much.
Recommendations to others considering the product:
It is a good platform, I recommend it to the companies, it will really help you make your job easier.
Pretty complete phone and chat capabilities
What do you like best about the product?
Easy call answering, calling, and transfering.
What do you dislike about the product?
I can't see multiple chats at the same time.
What problems is the product solving and how is that benefiting you?
Customer service problems are what I solve. I really like the easy dialing feature (copy and paste)
Recommendations to others considering the product:
Stay focused. Have a great connection.
Is the best program I've used, it rarely has issues of connectivity and it is precisely.
What do you like best about the product?
The speed connecting to our cx, there are no drops on the program, everything is easy and understandable.
What do you dislike about the product?
Just the simplicity of the program loading.
What problems is the product solving and how is that benefiting you?
Cx interaction, the program loads all the info needed.
Awesome
What do you like best about the product?
Very efficient, easy to use and understa
What do you dislike about the product?
There was nothing about Ujet that I disliked
What problems is the product solving and how is that benefiting you?
Problems solved with Ujet were real time concerns with consumers of our service. I was able to help quickly with chat messages
Works great most of the time, easy to use
What do you like best about the product?
I like it because t is very user friendly.
What do you dislike about the product?
I dont like it because it crashes and you can't log in.
What problems is the product solving and how is that benefiting you?
I use it to take calls and chats
Recommendations to others considering the product:
nothing
UJET and the many ways to provide stellar customer service.
What do you like best about the product?
My name is Mauricio, I'm 26 years old. It's my first time as a consumer service work and I feel really comfortable with the different tools that UJET has to make our job way better. I can not imagine how my first work experience at a contact center would be if UJET was not there. The most helpful about UJET is the quick access to all the different apps that I require at the same time to provide stellar and authentic customer service. As long as I have experienced this I have understood and applied properly the tools and the different settings that UJET has to make easier my labor.
What do you dislike about the product?
I do not like how sometimes glitches are constantly appearing and that makes that the browsing may cause a little problematic experience. When logging in to UJET it takes too much time to access, this may cause a non-grate experience. You have the function to keep all the different passwords from different websites and browsers and it is helping so much, though.
What problems is the product solving and how is that benefiting you?
I have realized different benefits, from providing immediate customer service, reaching out information about different topics and possible issues, to save my fundamental and daily used apps and keep them organized and functional, and to make way happy and satisfied to everyone who contacts me. The way I have delivered excellent service and the quick response from my tools to help me solve any issue has turned my work into a great job.
Very easy to use
What do you like best about the product?
Its easy to access everything, just a click away
What do you dislike about the product?
The only thing that i dislike is when i get a error message
What problems is the product solving and how is that benefiting you?
Anything that was there before you can easily look it up
Recommendations to others considering the product:
Great switch
UJET easy to use and Intuitive
What do you like best about the product?
I really enjoy the accessibility of UJET. It is simple to use and learn. The system is set in a way that is easy to navigate and work with. Simple yet very powerful tool I use almost every day!
What do you dislike about the product?
There is nothing I dislike about UJET, I do wish there was a feature to directly contact agents who are in UJET. I wish there was a way to send agents direct messages in UJET.
What problems is the product solving and how is that benefiting you?
I am checking schedules and adherence.
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