UJET
UJETReviews from AWS customer
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GOOD
What do you like best about the product?
I like that UJET advises us when a chat comes and it rings, as well I like that is showing all the chats
What do you dislike about the product?
I do not like that it takes too long to load the page
What problems is the product solving and how is that benefiting you?
I helped people with customer service and to solve their issues when shopping
Recommendations to others considering the product:
I do not have recommendation, you have a good tool
The UJET Platform experience has been a great one.
What do you like best about the product?
The platform is seamless, easy to use. The functionality of the program makes the utilization amazing.
What do you dislike about the product?
There is nothing, to dislike about UJET. The UJET Platform experience has been a great one. The platform is seamless, easy to use. The functionality of the program makes the utilization amazing.
What problems is the product solving and how is that benefiting you?
The UJET Platform is used daily without fail. It is all around user friendly and easy to navigate. UJET makes communicating with customers via Chat and Phone seamless. There is nothing, to dislike about UJET. The UJET Platform experience has been a great one. The platform is seamless and easy to use. Everything is in reach, you don't have to search for what you are looking for. The overall functionality of the platform is great. Ujet is one that would come highly recommended. UJET makes the interactions with customers even better. The overall quality of the platform is one that needs little improvement.
Recommendations to others considering the product:
UJET comes highly recommended. It is a quality program that is easy to use.
Feedback about my UJET
What do you like best about the product?
That it gives you the ability to stay communicated with the customer and improves your time usage efficiency. It is handy to be able to move from one status to the other on ones screen and have the ability to use different communication tools on the same tool. It help me track and keep a great control of my times while performing my job.
What do you dislike about the product?
I think there are more tools that could be added to help the user perform common tasks and the design of the platform itself looks a little outdated. I experienced some technical issues while performing some task as the tool would move from email to unavailable back and ford for seconds with out activating the unavailable control.
What problems is the product solving and how is that benefiting you?
Helps me keep a tight control of times of the different task that I perform on my job on a daily basis. It has an interface that allows me at the same time to support my customers via chat and calls. It integrates all the solutions to the need of communicating with my customer.
Recommendations to others considering the product:
It is a very well integrated platform that help you track you activity while performing your job to improve on time usage and understand better the alignment to metrics. It helps you have a closer and faster connection with you customers. It has a very seamless interface that connects to the other software being used.
Very Intuitive
What do you like best about the product?
It´s very intuitive and easy to follow as you are using the tools
What do you dislike about the product?
That sometimes you loose your internet connection and you get kicked out but the app doesn´t warn you that you have been logged out
What problems is the product solving and how is that benefiting you?
Taking calls and chats is a better experience
Recommendations to others considering the product:
It doesn,t need any recommendation it is really easy to use. The only thing is that you have two different AUX status for phonecalls and other for chats, be aware of this
The best tool to work with
What do you like best about the product?
UJET its really fast so its really good for my work.
What do you dislike about the product?
I would like to have a direct line to support.
What problems is the product solving and how is that benefiting you?
The main solving issues is there im able to get in contact with the customers and also with the people the work on our company.
Is a nice app to make calls to the cx also transfer callbacks receiving calls always clear
What do you like best about the product?
That always is clear the sound it doesn't takes to much time to get a call
What do you dislike about the product?
some time I got delay but is not to much everything is fine
What problems is the product solving and how is that benefiting you?
No issue at the moment benefits that I can make all the calls that I want
First time to use Ujet. Great and Fascinating platform.
What do you like best about the product?
Easy to use. User friendly panel. Colorful application.
What do you dislike about the product?
The area where the agent puts their message, It needs widening, more space to work on for clear statements.
What problems is the product solving and how is that benefiting you?
Non so far. Benefits would be easy to navigate.
Recommendations to others considering the product:
A great application to use. Currently using the platform for work from home set up.
Easy to use and has great features for both call and chat
What do you like best about the product?
has great features and very easy to use.
What do you dislike about the product?
disconnection may occur sometimes when inactive.
What problems is the product solving and how is that benefiting you?
call and chat
Recommendations to others considering the product:
Very user friendly , everyone should try.
Awsome tool!
What do you like best about the product?
UJet is user friendly which helps me quickly and easily serve my clients
What do you dislike about the product?
I have not found anything that I do not like so far.
What problems is the product solving and how is that benefiting you?
Ujet is easy to navigate. I have found that often times customers call in multiple times with regards to the same issue. I can access any previous tickets related to that customer or their issue, see what the conversation was (if chat or email) and use that information to better assist them.
Recommendations to others considering the product:
I highly recommend the use of UJET to best serve clients and/or consumers of your business.
Ujet is very easy to use and you can do the job well using the platform.
What do you like best about the product?
The soft phone is self explanatory. Not complicated at all
What do you dislike about the product?
Everything is good and nothing to dislike using Ujet
What problems is the product solving and how is that benefiting you?
You can easily contact customer right away using Ujet like the physical phone. It also records the time. That's the best part.
Recommendations to others considering the product:
NA
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