UJET
UJETReviews from AWS customer
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Ujet Experience
What do you like best about the product?
It shows data of what I exactly needed to perform my job well. Data are accurate and complete. It is also easy to understand and easy to find. There are lots of options to select and available on the selections. It also shows us live activities and it directs us to the link of what the agent is working on and we can review it without them knowing that we are monitoring their activity. This is very important especially if you are working with the improvement of their performance. We can also see the queue real-time, our service level, and how many are logged in and currently being productive. CSAT is updated in real-time, the average handle time, and wait time.
What do you dislike about the product?
It conflicts with the status. As a manager user, our status also appears as unavailable and our workforce keeps on kicking us out. It also affects our aux usage reason why we are being forcibly kicked out once saw on unavailable status. Settings tab don't give us a lot of options. It doesn't give us a way to personalize the way it looks and how we want to look at it. It is not really a big deal but it is nice to see how we want to look at it.
What problems is the product solving and how is that benefiting you?
The data needed to get the customer's feedback. It is easier to get and collate.
Recommendations to others considering the product:
It's easy to use and very accessible inside and outside the remote desktop.
My Ujet experience has been amazing i use it for making calls chats emails at once i recommend it
What do you like best about the product?
being able to do everything in one platform calls chats emails
What do you dislike about the product?
the space given to type your response to the customer is too small
What problems is the product solving and how is that benefiting you?
customer issues you able to view customers response right after the chat
User Friendly
What do you like best about the product?
Most helpful is the ease of use. Login is simple and fairly quick.
What do you dislike about the product?
I have only had issues with the timer feature working sporadically.
What problems is the product solving and how is that benefiting you?
Customer support through chat. Ease of use and better customer contact.
Recommendations to others considering the product:
None
Easy to use
What do you like best about the product?
UJET is very easy to use and understand, and allows you to see your ratings as they come in
What do you dislike about the product?
It doesn't have features to attach pictures or documents
What problems is the product solving and how is that benefiting you?
It's helped to communicate effectively with customers and
An overall great experience with UJET
What do you like best about the product?
What I like best about UJET is its simplicity.
Its easy to get around and its almos self explanatory.
I really like the UX part of it, it gives me the impression that is very user friendly and makes me want to see it more.
I also like the fact that it emits a sound when a new chat is received
Its easy to get around and its almos self explanatory.
I really like the UX part of it, it gives me the impression that is very user friendly and makes me want to see it more.
I also like the fact that it emits a sound when a new chat is received
What do you dislike about the product?
What i really dislike about UJET is the color of the meal aux. Why is it brown? I guess this is to make people not hungry.
I would also like to see an improvement (or get training) as to how to modify my profile. I can't even add a picture. Maybe because i'm an agent working at a callcenter I dont have access to all of these priviledges but it would be really cool if we as agents could customize our own profiles.
Another thing I would like to see is a separate version when using phones and then using chats. Sometimes Voicecalls are received while only using the Chat option. Why does this happen? Perhaps it has to do with our internal deparments?
I would also like to customize the sounds UJET emits when receiving a new chat - and would like for the emails to emit sounds as well
I would also like to see an improvement (or get training) as to how to modify my profile. I can't even add a picture. Maybe because i'm an agent working at a callcenter I dont have access to all of these priviledges but it would be really cool if we as agents could customize our own profiles.
Another thing I would like to see is a separate version when using phones and then using chats. Sometimes Voicecalls are received while only using the Chat option. Why does this happen? Perhaps it has to do with our internal deparments?
I would also like to customize the sounds UJET emits when receiving a new chat - and would like for the emails to emit sounds as well
What problems is the product solving and how is that benefiting you?
I am currently providing customer sercvice at the Callcenter I'm working at. I have realized the simplicity of changing aux and recognizing them by colors.
Recommendations to others considering the product:
Jump to it. Good CRM
Is the best tool to get in contact with the customers
What do you like best about the product?
The best program to get in touch with any customer!
What do you dislike about the product?
Sometimes it fails while trying to change the aux
What problems is the product solving and how is that benefiting you?
it's easy to communicate with any customer
Recommendations to others considering the product:
No recommendations
I use Ujet to communicate to shoppers through a chat based work.
What do you like best about the product?
Ujet is very easy to use and works fairly efficient. Being organized is key in my line of work and Ujet makes that very easy. Ujet has many tabs that keep all the shoppers or customers information clear and very easily accessible. What i love about Ujet is that you are able to call and chat customers. Shoppers profile information can also be easily updated through Ujet along with chatting with them at the same time. Chats pop up very quickly and load quickly too.
What do you dislike about the product?
Sometimes Ujet has connectivity issues, which makes it a bit hard to assist customers. Chatting with shoppers/ customers is at the top of my priorities. Some conversations that i have with shoppers, are easily discussed, however, chats time out very fast if there is no communication between agents and the customer. In like 5 minutes. Sometimes this is difficult when we are helping more than one shopper at a time and we are also looking into information, to only come back and find that the chat has ended and the customer has left a poor review that we ended the chat on them. The call dropped policy is unfortunate. Many call drop issues affect out ratting which is upsetting.
What problems is the product solving and how is that benefiting you?
Ujet has allowed me to feel more comfortable in speaking to customers and shoppers. It has allowed me to be more organized and time efficient. Being time efficient is very crustial in my line of work. Time is money for these shoppers, and allowing me to respond to them in a quick timely manner is very important. Not only is Ujet important to shoppers but it also allows agents like my self to be able to assist shoppers in a clear minded and stress free head space. Ujet also allows agents to go back to tickets that have been previously solved which makes it easier for us to assist shoppers with re-occurring issues.
Ujet has given me a job that I can do from home right now and it works well for me.
What do you like best about the product?
I like that it is organized and if I need to pull up a previous ticket it is easy to access
What do you dislike about the product?
I really wish that it would run smooth for the phone calls a lot more, the chats are fine, I find myself wanting to use my phone instead of the UJET phone sometimes.
What problems is the product solving and how is that benefiting you?
I can help the customers feel better about there experience with us, and give them solutions to problems.
Recommendations to others considering the product:
Make sure You train the people getting on with the company everything about UJET, there is so much wonderful things that it offers.
Great experience with UJET
What do you like best about the product?
It's user friendly and easy to use. I love it. You can switch to aux easily without needing to remember codes, unlike with other software. I am happy that my company chooses this, unlike with my previous one.
What do you dislike about the product?
It switches to some aux without informing us. It is better to have at least a ding sound when it is switching so we will be notified. I also want to have mo shortcuts on this, for example in typing messages. Code shortcuts are better to greet the customers and to end the customers. It will be nice if you will let the agent experience and put their own templates on the shortcuts. But the rest of it is okay.
What problems is the product solving and how is that benefiting you?
UJET is making my job easier. I can switch to break, lunch, meetings, and more without any problem or checking the code as you just have to hover the cursor to your preferred aux. It is also color-coded so you know which aux are you in. Easy to navigate and very satisfied with the service.
Recommendations to others considering the product:
It is better to use UJET as a software device as you don't need to click more code to change aux. The price is cheaper and everyone can easily be calibrated. I like it as this is color-coded, just hoping to have a better sound, but everything is okay and manageable. Your company will surely have a great experience with UJET, a 100% guarantee!
Very Useful and very friendly
What do you like best about the product?
The tool is very useful and provide a control for the agents also, had many functions to see the improvement of the agents, I am very glad to use it every day to verify the control of my agents. Additional the reports of every aux is very important to used to have the production report, also only typing the name of my agent I can see what they are doing in every moment, and also the option chat ongoing is very helpful to create audits of the call and looking if they are doing a good job, for my side I really like this option, also the option to see the calls ongoing to see if we have the option to take an agent to provide coaching, to see if the service level is available, to avoid asking in any time we need to provide a coaching
What do you dislike about the product?
So far I don't have any dislike for the tool, for me is very helpful. Maybe a good option to be more complete the tool is creating an option to filter o create a group this is very useful because in this case we as a supervisor, we can create a filter to select the names of our agent under our names and can verify the status and have more control about the aux they are using, this is going to be a very useful option.
What problems is the product solving and how is that benefiting you?
The Attendance report, also production report, this is to have the control of every agent and verify if this agent is taking calls/chats.
Recommendations to others considering the product:
Use this program is very useful, help full and complete, your organization is going to have a good improvement using this tool, you can have the control of every single agent and also you have the properly report seeing the productivity. Also, you have access to all necessary information like, service level, call /chat queuing. Additional is very easy to use and gives you the option to find what you need quickly, very friendly with all user, always is giving you the best option and you can find out the information only looking the menu on the top and done! You have all information locate there, ease practice and friendly.
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