UJET
UJETReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,122 reviews
from
External reviews are not included in the AWS star rating for the product.
Great source keeps everyone safe for privacy reasons
What do you like best about the product?
Privacy of the phone numbers when calling out
What do you dislike about the product?
Merge calls cause bugs and have to reboot
What problems is the product solving and how is that benefiting you?
Live interaction
It has a easy to understand design
What do you like best about the product?
That I can use Ujet and Zendesk at the same page
What do you dislike about the product?
That sometimes I get costumers seconds before my breaks/Meals
What problems is the product solving and how is that benefiting you?
Almost every shoppers problem, and I can use shortcuts tu answer the chat
Recommendations to others considering the product:
Ujet is very easy to use due to the simple design of it, it is very practical
UJet is one of the most effective business tools that I have ever navigated. User Friendly!
What do you like best about the product?
It's user friendly features, Very simple design as well.
What do you dislike about the product?
As much as I would like to mention one, there isn't anything that would make me dislike UJet.
What problems is the product solving and how is that benefiting you?
When I'm logging in whenever I have ISP Issues.
Recommendations to others considering the product:
So far all is good!
Ujet makes my shift easier
What do you like best about the product?
it is a very friendly tool easy to use, you do not need to be an expert to use this tool
What do you dislike about the product?
the only drawback is that being a virtual tool you experience constant connection problems between calls
What problems is the product solving and how is that benefiting you?
Ujet has allowed me to monitor the time between calls by having a real-time counter
U-Jet has been a great experience overall, some issues but they are fixed fast!
What do you like best about the product?
U-Jet has been a great experience overall. There are times when U-Jet has issues, but support does a great job of making sure they fix issues for end users in a timely matter. I also love that the call recording is saved and anyone of the agents can listen to the call by accessing the ticket.
What do you dislike about the product?
It is internet based app, sometimes the connection is delayed or has issues.
What problems is the product solving and how is that benefiting you?
U-jet is great for assisting customers through chat and voice.
Recommendations to others considering the product:
I suggest having a timmer for chat service so call center agents can see how long they have been chatting and keep up with hold time.
The best option to work with
What do you like best about the product?
Using Ujet with customer service applications and software makes Ujet the most important option in the customer service field, also it's a friendly software for the end-user, at the same time, it help to track and keep the records of any interaction with the customer giving realtime results to analyze and finds opportunity areas to improve.
What do you dislike about the product?
the Tool is easy to handle and really helpful, I haven't found any option or problem that makes me dislike the software, its easy to work with.
What problems is the product solving and how is that benefiting you?
Working in the customer service industry, been in contact with customers and other coworkers with Ujet, she the information needed and the solution requested by the customers, giving more than one way yo be en contact with them, track information of previous interactions with the same customer or coworker, giving the benefits of being always updated of the interactions and give the benefits to our customers that we can be contacting us or been contacted in realtime.
Recommendations to others considering the product:
It's a great tool to be en touch with our customers, works smoothly and it's a tool that you must need in your company, your workers and customers will be grateful for been in touch in realtime with no glitch or connection errors, giving several ways to be in touch, with great tech support and tons of tips and knowledge to improve your experience with all the apps that you may need.
It is a very good tool, great help for customer service with shortcuts that make work easier,
What do you like best about the product?
The statistics it shows are a motivating factor where the employee can see their performance, it is a realy good aplication to work at home.
What do you dislike about the product?
Lately it has had some failures with the server which is a bit annoying but they are problems that are solved soon.
What problems is the product solving and how is that benefiting you?
Customer service by means of messages or calls, accesses to answer as quickly as possible and encourages good communication with other people.
Recommendations to others considering the product:
It is a good working tool, it is very completeand greatly facilitates work, Another recommendation is the tools it has and how accessible they are, it is a program that provides an ease to understand how it works. The strategies you use to answer quickly are the little things that make the difference with other programs and other applications of the same type. Another key point within ujet is that you can also make live calls which is of great advantage and comfort, without a doubt this program is very complete and seeks to provide an improvement day by day so that users have greater comfort with their work in these times of work at home, as well as in offices or places where the person uses the program to carry out various activities.
Ujet is a very good working tool, I would really recommend it to anyone who has the need to use an application of this type.
Lastly, it is important to mention that their provision 24 hours a day is another great advantage because companies manage to accommodate their working hours in the way that they believe necessary without problems in the use of work tools, as in this case the program ujet.
Ujet is a very good working tool, I would really recommend it to anyone who has the need to use an application of this type.
Lastly, it is important to mention that their provision 24 hours a day is another great advantage because companies manage to accommodate their working hours in the way that they believe necessary without problems in the use of work tools, as in this case the program ujet.
UJET review.
What do you like best about the product?
Very easy to use, nothing rare happening for the moment, very recommendable.
What do you dislike about the product?
Sometimes it went down so it may be stressful, out of that everythings nice.
What problems is the product solving and how is that benefiting you?
Instacart care, all new and I think is the best of the chat/call apps.
My score for UJet
What do you like best about the product?
I work with a chat of quick response for my assistance.
What do you dislike about the product?
The filling in of the tickets with the selection options.
What problems is the product solving and how is that benefiting you?
Resolution assistance and keep information
Great tool for companies
What do you like best about the product?
Allows oyu to control and optimize processes for any company. Great for multi tasking as well.
What do you dislike about the product?
Not much to dislike, sometimes a bit unstable but nothing a good IT team can't handle.
What problems is the product solving and how is that benefiting you?
Customer problems, you can definetly use all the tools available to solve different probems at the same time.
showing 771 - 780