UJET
UJETReviews from AWS customer
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very helpful tool when it comes to give customer service, user friendly platform
What do you like best about the product?
it gives me updated statistics about my chats, I can open it in another tool that I work with
What do you dislike about the product?
sometimes it kicks you out without noticing
What problems is the product solving and how is that benefiting you?
we give customer service, and people can send us screenshots or videos so we can have more information about the issues they are going thru, we can request for validation as well and that it's awesome for security purposes
Recommendations to others considering the product:
I would recommend integrating this software to your next projects, super easy and friendly to use
Ujet the flexible, easy, teachable telecommunication option for businesses working from home.
What do you like best about the product?
The best thing is I can switch back and forth to phone or chat service along with having the option to choose from many status options. If I need a break I can select the break option. If I need to continue wrapping up my last call or chat, I have that option as well to stay in wrap up status which gives me extra time without showing unavailabe. Another great thing about Ujet is the fast upload. Once I login, instantly I have a call or chat waiting and I can get right to work, with no hesistation. also I love the bright colors for each status.
What do you dislike about the product?
Recenlty Ujet has had some technical issues. I have been on a call and it has dropped or the customer has been unabel to hear me clearly. But not often, I have only experienced this once. So far that is the only downside to Ujet, I have not experienced any other negative aspects of Ujet. There is a one other downside and that is the stats that are provided in Ujet about each call. How accurate is the information? I do not knowif this a Ujet question or a company question. Howver, the information can be useful to determine your stats and try and improve phone and chat disputing times with customers.
What problems is the product solving and how is that benefiting you?
I use Ujet to communicate with customers, through phone and chat, transfer/esclate calls/chat to another department as well as the ability to add a call to another person. As a customer service rep sometimes I have to speak with a customer and call the shopper for an order; a benefit is the advantage of that option. Sometimes an order has to be cancelled or modified and with ability to reach out to a shopper, store retailer or another team member while I have the cusotmer on the line is excellent! Another benfit is the option to hang-up and call the customer right back without wondering what their number is. Ujet automatically provide a call abck number for me from their system. Ujet has made my work easier while using phone and chat features. I am abel to place caller on hold or mute, which is another benefit. The hold button provides sound so the caller will be able to detect that they are still on hold and not that someone has hung up on them.
Recommendations to others considering the product:
Ujet is an easy fiendly software and not hard to use or learn. After one to two days of using Ujet, I felt like a pro. I like in Ujet that you can see notifications on your device if you are not on the screen. You can also hear a notification is you are not on the screen. Working from home I am able to multi-task with checking emails, paying bills, all while working with Ujet, because I can detect from the notifications when I have a call or chat from a customer come in. The alerts are seena nd heard loud enough through my headset; which is great. As a first time user of Ujet and working from home, Ujet is once again user friendly and teachable to the avergae perosn who may not be familiar with telecommunication services.
Very Easy to Use
What do you like best about the product?
It' simple sleek interface. Makes it super easy to use and get comfortable with.
What do you dislike about the product?
The separate login for phone and chat is a little confusing.
What problems is the product solving and how is that benefiting you?
I mainly use the chat widget and take incoming customer support chats.
Recommendations to others considering the product:
I'm extremely grateful to jump on board with a company that is using this software. It is so easy to learn and navigate.
Ujet is working perfectly we need more on login hours and performance
What do you like best about the product?
Speed and easy to use feature and can work well when have more on the profile of the user
What do you dislike about the product?
nothing as of now every thing is going good
What problems is the product solving and how is that benefiting you?
handling customer issues and solving there problem one on one
Recommendations to others considering the product:
Only improvement is to fix bug of random closer
UJET for a company
What do you like best about the product?
What I like best about UJET is there is no lag time it loads really fast it's also easy to log in and out of it.
What do you dislike about the product?
I don't have any dislikes it works pretty good
What problems is the product solving and how is that benefiting you?
Answering guest calls can be solved n UJET, I see how fast you can take the call and solve their problems
UJET is a Wonderful Tool!
What do you like best about the product?
The stability and ease of the UJET platform to communicate with our customers.
What do you dislike about the product?
Now that updates have been rolling out for our company, I don't find myself having anything negative to say about UJET. They are a great platform.
What problems is the product solving and how is that benefiting you?
I'm able to connect directly via phone and chat with our customers and it is fast and flawless. We are solving their issues without any additional headaches. Because it is built into our system, it makes it such a seamless way to perform.
Recommendations to others considering the product:
If you need something that works for agents who are tech-savvy and agents who are far from good with computers, UJET is the one you want to use.
Excellent!
What do you like best about the product?
I like that UJET is a good plataform to be able to give a good service to our clients. I really like it because it is fast, give us the option to have more information from the client.
What do you dislike about the product?
Sometimes it generates a code that we cannot manage.
What problems is the product solving and how is that benefiting you?
I work as customer service, I get the option to chat with our customers and also I've worked with it via chat and via call. I really love the option that UJET give to us.
Recommendations to others considering the product:
UJET is a very easy platform which you can give a perfect customer service to your customers.
Working while using UJet
What do you like best about the product?
This is my first time servicing a client using chat as a means to communicate with the customer, and I love it. I love talking on the phone as well with a customer. Chat to me is a novelty item and cool.
The system is well thought out and I love the fact that you can keep up with your statistics as you work and how well you did overall throughout your shift compared to your team. Please do not change that.
I also love the chat shortcuts and that you can implement some of them by putting a forward slash in front of the shortcut keyword. I have not used that yet but am looking forward to my next shift in hopes to make use of the feature. This would be another thing that would be sad if you took it out.
I would like to see other features UJet has to offer.
The system is well thought out and I love the fact that you can keep up with your statistics as you work and how well you did overall throughout your shift compared to your team. Please do not change that.
I also love the chat shortcuts and that you can implement some of them by putting a forward slash in front of the shortcut keyword. I have not used that yet but am looking forward to my next shift in hopes to make use of the feature. This would be another thing that would be sad if you took it out.
I would like to see other features UJet has to offer.
What do you dislike about the product?
The varying times that it takes for a chat to time out but everyone has figured out how to work around that.
It would be nice to see an overall statistic of the week/month. It would be sad to see that go.
That I have not used the chat shortcut feature yet. I am looking forward to my next shift in hopes to being able to use the feature.
It would be nice to see an overall statistic of the week/month. It would be sad to see that go.
That I have not used the chat shortcut feature yet. I am looking forward to my next shift in hopes to being able to use the feature.
What problems is the product solving and how is that benefiting you?
I would be their guinea pig no problem. I like to troubleshoot things. Be patient when things go wrong, because they get fixed pretty quickly.
Recommendations to others considering the product:
UJet is also integrated with OKTA and both integrations work amazingly well together. This Is a very easy to use, informational giving software. I would implement UJet in my organization when it gets bigger. I am also going to suggest it to other companies who are looking for or wanting to replace their current phone application to use UJet. It is very straight forward in use by the Customer Service Agent. You cannot go wrong in picking UJet as your companies phone tool app.
Great Work Tool
What do you like best about the product?
The ease of use and the ability to use the prompts during interactions to save time.
What do you dislike about the product?
Only when the system gets stuck but a quick reboot resolves the issue.
What problems is the product solving and how is that benefiting you?
saves lots of time, linking correspondence.
Recommendations to others considering the product:
keep up good work
Very functional tool
What do you like best about the product?
Adaptability ad ease of use, as well as shortcuts we can set up, its a tool that allows you to be very adaptative to any work environment and permits a high-quality interaction, the great ease of integration with the others tools used for support makes it a really good tool since everything I type on chat is visible on the CRM, every interaction by voice is recorded and every email is also stored as part of the database we use.
What do you dislike about the product?
Sometimes it seems too simple, and it's difficult to find some settings, some options or choices should be shown to configure the tool exactly to the needs and requirements of every individual organization or team, while more visible the options and customizations for the agent more likely will we use them and more productive we can be, the idea would be a balance between simplicity and settings accessibility.
What problems is the product solving and how is that benefiting you?
I'm solving customer issues mainly, the benefits are the ease and speed that I can achieve while working with UJET, which allows me to provide a better support to the customers and be more attentive to the details of my work instead of struggling with my tools.
Recommendations to others considering the product:
It's a great tool for customized use, I strongly recommend it, the quality is high ant the friendliness is awesome, I would use it for any campaign since it can nicely adapt to chat, voice and email, its a good tool for every interaction.
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