UJET
UJETReviews from AWS customer
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Ujet quality
What do you like best about the product?
It's very adaptative and flexible, it has several tools to contact the customer and retrieve information quickly and precisely. And the quality of the calls is terrific! It also has pretty much easy access and quick responses, it's versatility allows us to help our customers quickly and efficiently. I also like a lot how easy and intuitive it is when it comes to usage. Even if you don't know exactly how to do something you're always able to figure it out because the tools listed in the platform are definitely clear and concise, it's pretty hard to get lost in the app.
What do you dislike about the product?
I don't like that basically we can't decide when to take a call or not. It'd be great if we had a chance as well of customizing how the software looks. It can result in more comfortable for some of us to switch some color palettes because it has a relaxing effect in our eyes, or that's how I personally see it.
What problems is the product solving and how is that benefiting you?
We've been contacting with customers since the beginning of our jobs. We can work with Ujet in our own customer support platform and simultaneously reviewing for information. It is very flexible and lets us go ahead with our cases appropriately. I also wanted to say that we've been getting every single kind of contact we can imagine here on the platform. And I wouldn't make any different choices when it comes to a live contacting platform for customers.
Recommendations to others considering the product:
Be very intuitive and open to what the software has to offer. It is really intuitive and I'm pretty sure it can be learned quickly.
Very easy to use
What do you like best about the product?
All auxes are good and understandable, I highly recommend to all professionals.
What do you dislike about the product?
As per my experience I got nothing to dislike here.
What problems is the product solving and how is that benefiting you?
within a second you can change your aux and nice platform also consume your less data
Recommendations to others considering the product:
Go for this platform.
Ujet is easy to use, well organized and gets the job done!
What do you like best about the product?
Youi don't have to guess where everything is. It's simple.
What do you dislike about the product?
The alert sound could be a better tune, but other than that, it's okay.
What problems is the product solving and how is that benefiting you?
getting straight to the customer's point, resolve and end.
Great!! THIS IS A GREAT WORK.
What do you like best about the product?
THE LOGIN SYSTEM IS GREAT WORK OPPURTUNITY
What do you dislike about the product?
THE AUTO LOGOUT IS A BAD EXPERINCE, PLEASE SOLVE
What problems is the product solving and how is that benefiting you?
WORKING EXPERINCE IS GREAT. TIME MANAGMENT IS GOOD.
Working with ujet has been very smooth. One of the best easiest systems I have used
What do you like best about the product?
Very easy to log in and know that you are available
What do you dislike about the product?
There is nothing I dislike about ujet there have not been any downsides
What problems is the product solving and how is that benefiting you?
Helping customers and shoppers with using app and deliver items
Excellent Service, Good Application environment, Well designed interface.
What do you like best about the product?
Well designed interface.Excellent Service, Good Application environment
What do you dislike about the product?
Less number of canned responses should be increased
What problems is the product solving and how is that benefiting you?
Problems related to customer issues such as app issue and issues wherein they need to know about the app interface.
Recommendations to others considering the product:
This is the best Software for whose those are looking for simple and best iterface.
Modern and Efficient
What do you like best about the product?
The look and interface looks very modern unlike previous software that I've tried out. It's also very efficient and manageable.
What do you dislike about the product?
Everything is nice, I just wish there was a clock to indicate how long we've been staying on a particular status.
What problems is the product solving and how is that benefiting you?
A variety of concerns for our dear clients.
Recommendations to others considering the product:
It's simple and elegant. Just wish there was a clock showing how long we've been on a status.
Fast option to work
What do you like best about the product?
It's clean and easy to use in the daily basis. The color scale is soothing for the eyes, the type of letter used for the chats is legible and easy to read. There's not information that clutters which makes that doesn't feel heavy to the eyes.
What do you dislike about the product?
Ujet shortcuts could be inside the chat, also it can be nice to add in how much time is spent in every chat. In the section of stats it would be nice to change the colors to know well the difference in-between your individual performance and the team work. I would recommend to add a settings to, so people can have their options to change the size of the letter (if they use glasses). Also it can be nice to have a correction system in cause of any misspelling on the words. It could be awesome if also there's a read on the messages, sometimes we're uncertain to know if the other person within the chat was able to read the message or not.
What problems is the product solving and how is that benefiting you?
The UJET chat is a bit small compared to the all screen so we can sometimes use the bigger chat to see everything well. We solve peoples problems and with the chats is easier to understand what they need, also it works well if you are someone that forgets the information that someone gives to you, it's comforting to look back to the chat and know that the information will stay.
UJET is extremely user friendly and very stable. Highly recommended!
What do you like best about the product?
I love the look and how user friendly it is.
What do you dislike about the product?
Can't think of anything I don't like about it.
What problems is the product solving and how is that benefiting you?
It has made work a lot easier allowing us to focus on getting the job done.
Independent window
What do you like best about the product?
I like that it's got shortcuts so it makes it a lot faster
What do you dislike about the product?
that sometimes it gets stuck when a new ticket pops up and that there's not an aux code for going to the restroom
What problems is the product solving and how is that benefiting you?
Well Ujet has helped me improve my work on the company since it's easy to use
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