UJET
UJETReviews from AWS customer
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It is a very good tool to track data
What do you like best about the product?
It helps me track my team performance and as well as share live status of each associate. And also alowws mw to review time and again . It is a round the clock monitoring tool which allows live updates.
What do you dislike about the product?
Going forward I wish to see a lot more feature to it and make it a complete dashboard
What problems is the product solving and how is that benefiting you?
live data tacking real time basis
UJET review.
What do you like best about the product?
That you have different tools that makes it easy to use
What do you dislike about the product?
That sometimes gets a little slow and can affect on the work that you are doing
What problems is the product solving and how is that benefiting you?
Costumer Service. That has tools that gets me the answers I need in the moment so my work gets more efficient
Recommendations to others considering the product:
It is a very useful tool that makes job easy if you learn all the short cuts
Easy to navigate system ease of use
What do you like best about the product?
Easy to use and easy to navigate system tool wish it also was linked to time system is only suggestion love that tool pulls up account instantly
What do you dislike about the product?
Doesn’t keep time for my companies payroll department but that could change in future.
What problems is the product solving and how is that benefiting you?
Concerned customer issues
Recommendations to others considering the product:
Make system all in one tool
Great Tech Support Assistant
What do you like best about the product?
The softphone services are smooth and easy to use. I have used other types of sofphones but none have come close to how easy it is to use Ujet. In additon to having a soft phone it also offers the option to use the chat assitance, which is a great plus and not many platforms offer this feature. It really helps with the daily basics, I love that it lets users and customers share photos, videos and screenshots in real-time, which is amazing and so helpful when having to offer immediate solutions at work.
What do you dislike about the product?
I dislike that sometimes It does give a bad signal and I am not particularly able to use this at work without a VPN, It sometimes changes my shift from available to unavailable while being at work so definitely have to be on the watch for that. Definitely recommend to use an ethernet connection so there will be no problem with wifi interferance and call dropping while using this software,due to bad connection. It does tend to go down like mentioned before if the VPN or wifi get disconnected but it is something that might happen wiht any kind of software.
What problems is the product solving and how is that benefiting you?
I am solving customer service inquiries. I am able to chat , call or do e-mails which is a great plus, it allows me do do multiple or dedicate myself to one. It is also nice to have all the information in one place and well organized at a click of a button. Extremely user friendly, I would say.
Recommendations to others considering the product:
Microsoft Teams
Very good tool for customer support agents!
What do you like best about the product?
Best will be the interface, very colourful and not dull.
What do you dislike about the product?
The way to logout is too time consuming.
What problems is the product solving and how is that benefiting you?
I realized that using Ujet is much easier tahn using other soft phone clients.
Smooth.
What do you like best about the product?
It's a smooth experience. Extremely user friendly and free flowing. Anyone can easily get used to it from day 1 like I did.
What do you dislike about the product?
Everything is good, nothing yet that i dislike.
What problems is the product solving and how is that benefiting you?
Using ujet for customer service chat. It's very easy to use, brings all the info together for quick access.
Recommendations to others considering the product:
It's very user friendly and helpful to agents. Even for entry level agents.
UJET is best for customer support
What do you like best about the product?
UJET is user friendly and is easy to access the aux.
What do you dislike about the product?
I never felt like that till now. I am good as of now.
What problems is the product solving and how is that benefiting you?
Benefits for resolving the customers through live chats.
Recommendations to others considering the product:
Strongly recommend.
no access to view my agents calls, after 2 weeks .
What do you like best about the product?
The way we can listen to our agent's calls and chats in real-time is really great.. .. . . . . . . . . . . . . .
What do you dislike about the product?
Nothing about the system is perfect, also how it has all the short cuts to there calla and chat a lot faster and without breaking there head on what to put on there chats. . . . . . . . . . . . . . . . . . . . . . . . . .
What problems is the product solving and how is that benefiting you?
Review my agents calls in real-time to provide coaching, this help to improve there metrics at the moment, have better customer experience . . . . . . . . . . . . . . . .
Its accessible and easy to use
What do you like best about the product?
The Ujet shortcuts are very usefull and easy to use
What do you dislike about the product?
Hope there will be options to attach pics for chats
What problems is the product solving and how is that benefiting you?
We use ujet mostly for chatting with customers
UJET is very user friendly, convenient and has a nice look!
What do you like best about the product?
Very easy to use and simple. No training needed.
What do you dislike about the product?
Chat timeouts without warning. Some spelling errors in the shortcuts.
What problems is the product solving and how is that benefiting you?
Easy to transfer and the shortcuts are really helpful.
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