UJET
UJETReviews from AWS customer
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Problems transferring calls to a specific department, but the calls and the sound perfect
What do you like best about the product?
the quality of the audio and ist easy to learn
What do you dislike about the product?
The transfers problem, we have a lot of problems transferring people to another department
What problems is the product solving and how is that benefiting you?
I work in a call center so Ujet its an amazing tool.
UJET is Easy to use and Reliable
What do you like best about the product?
UJET is very straight forward and easy to understand. UJET Also automatically makes Zendesk Tickets!
What do you dislike about the product?
UJET doesn't work well when it's open inside of Zendesk
What problems is the product solving and how is that benefiting you?
I am able to see live AHT and CSAT. It helps me stay on track through out my shift.
its a good tool, but you gotta have a good internet connection, sometimes its a bit slow to get in
What do you like best about the product?
really easy to use, shortcuts.
Many auxiliars for differents situations
Many auxiliars for differents situations
What do you dislike about the product?
sometimes is slow, when you clic on authorize , take a long time to access.
What problems is the product solving and how is that benefiting you?
I think is usefool for chats and calls,
Great means of communication - Power tool
What do you like best about the product?
UJET was newly introduced by our company and this is a tool we used to get our work done, its awesome. switching between chats or calls. Very useful. I highly recommend esp remote work, online businesses etc.
It allows you to add your personal shortcuts and navigate quickly to find the answers to end users request. It helps to show you your performance/stats, it has the option to request screen shots or photo from the end users end.
It behaves like a mobile phone, you can add a call, transfer, send photo, soooo much to it. I want to tell that creator of UJET, Kudos to your insights and ability. What's your IQ? something is going on with your brain, superb.
End user can select between calls and chats, also end user can schedule a call back WOW, very great system.
It allows you to add your personal shortcuts and navigate quickly to find the answers to end users request. It helps to show you your performance/stats, it has the option to request screen shots or photo from the end users end.
It behaves like a mobile phone, you can add a call, transfer, send photo, soooo much to it. I want to tell that creator of UJET, Kudos to your insights and ability. What's your IQ? something is going on with your brain, superb.
End user can select between calls and chats, also end user can schedule a call back WOW, very great system.
What do you dislike about the product?
It have little or no mishaps idk but the little issues never stop you from working. Some times "I assumed" because many users on it, you find that sometimes it switch between chats and calls. I also believe this is a reason not related to UJET it self but from the administrator ends who skilling users to chat or calls.
UJET troubleshooting is very great but you would have to navigate to another means to perform that. I believe in the future they will allow you to do that .
UJET troubleshooting is very great but you would have to navigate to another means to perform that. I believe in the future they will allow you to do that .
What problems is the product solving and how is that benefiting you?
UJET makes my work possible, it help me carry out my duty, effectively communicate with my people, its awesome.
Communication is first hand 100%, it helps carrying out the goal for the day and keeps reminding of my performance in one single click "Stats" Perfect.
Communication is first hand 100%, it helps carrying out the goal for the day and keeps reminding of my performance in one single click "Stats" Perfect.
Recommendations to others considering the product:
Use it, its like a mobile phone Lol, very useful it's just amazing how these tech supports creates this system, I wonder HOW?! Check out my Likes and dislikes, Powerful to know about UJET.
Ujet is Awesome!
What do you like best about the product?
I love Ujet because it’s so Easy and Simple to keep track of breaks, lunches and also chat stats and duration! Very Convenient!
What do you dislike about the product?
There are no downsides in my opinion!
I love Ujet
I love Ujet
What problems is the product solving and how is that benefiting you?
I am solving chat duration and stats making sure that I don’t go over minimum duration
Recommendations to others considering the product:
Use it, very easy to follow!
Ujet is the way to go!!!
What do you like best about the product?
Ujet provides all the communications in one easy to access field.
What do you dislike about the product?
I have not found anything about Ujet that I dislike.
What problems is the product solving and how is that benefiting you?
I work for customer service and use the phone, chat and email features with Ujet. All in one location without having to have several systems in queue.
Amazing
What do you like best about the product?
Its very easy to navigate and easy to understand
What do you dislike about the product?
I dont think there is something I truly dislike
What problems is the product solving and how is that benefiting you?
It is extremely helpful to help customers and very fast
Recommendations to others considering the product:
You should do it! it is absolutely amazing
Ujet is well recommended. As a Customer Service agent, it has improved us in the making of calls.
What do you like best about the product?
Much information and It is really accessible.
What do you dislike about the product?
I do not dislike anything, everything is good for use and very resourceful.
What problems is the product solving and how is that benefiting you?
We are solving problems with security cameras and doorbells. Mostly it benefits us to have a good communication with the customers.
UJET
What do you like best about the product?
UJET is a very user friendly software for providing customer service via chat or phone.
What do you dislike about the product?
No dislikes. UJET has been one of the most user friendly soft phones I have used to date.
What problems is the product solving and how is that benefiting you?
No problems with UJET thus far. Benefits have been ease of use and the simple login process.
UJET is awesome. Utilizing to service client(s) has been both simple and efficient.
What do you like best about the product?
UJET is very easy to use. The features are plain and simple and allows you to service effectively. The color coding for different statuses is greatly appreciated and provides clear status notification. One of the best workstation tools I've used thus far!
What do you dislike about the product?
Chat time outs, even when responding to customers/clients. Perhaps a countdown timer to let either non-responding party notification of possible time-out.
What problems is the product solving and how is that benefiting you?
Faster service using shortcut keys. Quick start-up and easy to navigate, reduces sign in time. Easy to request documents and pictures from needed parties, resolving tickets quickly and efficiently.
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