UJET
UJETReviews from AWS customer
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Ujet is the way to go!!!
What do you like best about the product?
Ujet provides all the communications in one easy to access field.
What do you dislike about the product?
I have not found anything about Ujet that I dislike.
What problems is the product solving and how is that benefiting you?
I work for customer service and use the phone, chat and email features with Ujet. All in one location without having to have several systems in queue.
Amazing
What do you like best about the product?
Its very easy to navigate and easy to understand
What do you dislike about the product?
I dont think there is something I truly dislike
What problems is the product solving and how is that benefiting you?
It is extremely helpful to help customers and very fast
Recommendations to others considering the product:
You should do it! it is absolutely amazing
Ujet is well recommended. As a Customer Service agent, it has improved us in the making of calls.
What do you like best about the product?
Much information and It is really accessible.
What do you dislike about the product?
I do not dislike anything, everything is good for use and very resourceful.
What problems is the product solving and how is that benefiting you?
We are solving problems with security cameras and doorbells. Mostly it benefits us to have a good communication with the customers.
UJET
What do you like best about the product?
UJET is a very user friendly software for providing customer service via chat or phone.
What do you dislike about the product?
No dislikes. UJET has been one of the most user friendly soft phones I have used to date.
What problems is the product solving and how is that benefiting you?
No problems with UJET thus far. Benefits have been ease of use and the simple login process.
UJET is awesome. Utilizing to service client(s) has been both simple and efficient.
What do you like best about the product?
UJET is very easy to use. The features are plain and simple and allows you to service effectively. The color coding for different statuses is greatly appreciated and provides clear status notification. One of the best workstation tools I've used thus far!
What do you dislike about the product?
Chat time outs, even when responding to customers/clients. Perhaps a countdown timer to let either non-responding party notification of possible time-out.
What problems is the product solving and how is that benefiting you?
Faster service using shortcut keys. Quick start-up and easy to navigate, reduces sign in time. Easy to request documents and pictures from needed parties, resolving tickets quickly and efficiently.
The best tool for communications.
What do you like best about the product?
UJET it's a very easy and accessible tool to use.
What do you dislike about the product?
Just a few times it got frozen but it was just one in a million times.
What problems is the product solving and how is that benefiting you?
Helping customer who needs assistance when trying to resolve their issues and they need a hand.
It is very easy to use. You can find your way around it. Very resourceful too.
What do you like best about the product?
Image attachments and The Ujet chat tips
What do you dislike about the product?
Logs you out after a while of using it..
What problems is the product solving and how is that benefiting you?
Customer issues. The benefits make chat flow easy. For example adding attachments
Recommendations to others considering the product:
Very Easy tool. Definitely recommend
UJET IS AGENT FRIENDLY !
What do you like best about the product?
I really like this platform because it is agent friendly, if you're familiar with social networks you can catch up the features so quick. It literally gives you all the clues for you to improve day by day with every single chat you get !
What do you dislike about the product?
The sound sometimes is annoying, I sometimes mute the sound.
I'd like the app to correct my spelling or grammar, that's help me to improve my skills as an agent
I'd like the app to correct my spelling or grammar, that's help me to improve my skills as an agent
What problems is the product solving and how is that benefiting you?
I have all the customer's information I need to start solving the issue or explaining any doubt
Easy to use and very complete
What do you like best about the product?
I like how easy is to make outbound calls and add third parties
What do you dislike about the product?
I have had some issues with it that I dont remember
What problems is the product solving and how is that benefiting you?
Adding thirs parties is the best option to solve issues faster
Recommendations to others considering the product:
N/A
Easy and accessible platform and Clear features
What do you like best about the product?
Easy accessibility and clear readable font. No over-exaggerated pictures or fonts to distract you from the usability of the site.
What do you dislike about the product?
I have no dislikes regarding the platform above.
What problems is the product solving and how is that benefiting you?
It has made the work experience easier to solve customer issues. I have access to all the needed information in one platform. I don't have to navigate to multiple sites or places to get the necessary information from the customer.
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