UJET
UJETReviews from AWS customer
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One of the easiest to use!!!
What do you like best about the product?
The application is simple and basically self-explanatory.
What do you dislike about the product?
Nothing. I have never had an issue using UJET.
What problems is the product solving and how is that benefiting you?
I am using UJET for customer service applications. It is fast and simple to navigate.
Recommendations to others considering the product:
Give it a try. It is self-explanatory and very easy to use.
Great application to make the job easier
What do you like best about the product?
is user friendly, precise, alerts and able to view past tickets
What do you dislike about the product?
can't think of anything. So far has been a great experience
What problems is the product solving and how is that benefiting you?
customers issues, customer is verified, plus records the information
Useful plattaform
What do you like best about the product?
It is helpful because you can see previous tickets about the shoppers, you can see your status, also you can see the tickets you have worked on, you can go directly to the shoppers profile and edit the batch directly clicking on it, its very helpful while assisting shoppers, the ujet shortcuts have improved my service when I do not know how to answer or what to say they help me to answer better, also the sound notifications are very useful to know when a new chat is available so I don´t miss any chat.
What do you dislike about the product?
Sometimes its very slow when transferring chats to others, sometimes ujet gets freezed while doing it and that may affect my ratings, but when you receive a transferred chat it helps that you can see the previous chats so you can know what was going on before. It would be nice to be able to see your times on the ujet page, like when i put myself into break how much time I have been in that status, This would help us users to know our performance better.
What problems is the product solving and how is that benefiting you?
It helps us to help instacart shoppers with their issues when they are completing an order from an store, or when they have issues with their accounts. It easy to use and allows us to be in contact with the customer and the shopper in an easy way this will in a long term will help the company. Also allows me to know the most frequent issues with the company like when there are bugs on the app, or when they had a bad experience completing an order.
Recommendations to others considering the product:
I reccomend to have a good team working that are empathetic and like to help, also to have good internet in order for the ujet to work better, and to have another plattaform to complete the use of ujet cause its very helpful and can be a good tool to the organization, I recommend to also first train the persons using the ujet chat so they are familiar to it when they have to work with it, like giving them videos or literally showing just how it works cause it´s very easy to use.
Great experience so far!
What do you like best about the product?
I like the fact that is really stable, we use it for chats, emails and calls and the iterface is very user friendly, easy to remember .
What do you dislike about the product?
So far, I've been happy, I`ve had a couple of issues regarding conection, but nothing really important.
What problems is the product solving and how is that benefiting you?
I like the variety of aux codes, the smart actions are really helpful to optimize two parties comminucation.
Recommendations to others considering the product:
Great platform overall. Very user friendly
Best Experience with UJET
What do you like best about the product?
End-user experience. Smooth Functioning.
What do you dislike about the product?
There is nothing to dislike so far. However, speed may be improved.
What problems is the product solving and how is that benefiting you?
I am solving the tickets with UJET.
Recommendations to others considering the product:
Improving the access time.
Great!
What do you like best about the product?
UJET is very simple to use and is has great response time!
What do you dislike about the product?
UJET can sometimes be glitchy, but this is expected.
What problems is the product solving and how is that benefiting you?
Through UJET, I can communicate effectively with customers and solve many issues, such as ordering and feedback.
Recommendations to others considering the product:
I highly recommend it because it is a smooth process.
UJET Experience
What do you like best about the product?
Ujet tool helped us at work when dealing with customers chat or emails.
What do you dislike about the product?
There is nothing I dislike with UJET as far as my work is concern.
What problems is the product solving and how is that benefiting you?
Problems of customers for our company websute/application. With Ujet it was more convenient for us agents to communicate with clients/customers.
Easy and fast
What do you like best about the product?
The simple design and the way it works and has shortcuts
What do you dislike about the product?
How the notifications sometimes stay froozen and you can't change notification sound. It should have an easy access to ujet
What problems is the product solving and how is that benefiting you?
Chat taking for shopper resolutions
Recommendations to others considering the product:
If you want something fast easy and simple Ujet is for you. Its unique design and efficiency makes it easy to work with
Easy and Simple to understand.
What do you like best about the product?
It's not complicated. It is very easy to use and it allows the agent to answer quickly and have more than one way to interact with the customer.
What do you dislike about the product?
The only thing I disliked was trying to figure out how to use the shortcuts. Once you learn to use it though, the shortcuts are very handy and allows quicker responses.
What problems is the product solving and how is that benefiting you?
Chat and again the shortcuts. I have not used the phone option yet, only chat. But, when customer's can take a photo and send it to agents, it allows agents to see and understand from a customer's perspective.
Recommendations to others considering the product:
UJET is easy to use and not a complicated system at all. Even if you never used it, its pretty easy to sit down and figure out how without instruction or direction. I think it makes an agents job less difficult and it will continue to be a success for companies that need to use its platform.
Great platform for business apps hub
What do you like best about the product?
Every time you log in to a business app, it does allow you to save a shortcut and makes easier to access it next time.
What do you dislike about the product?
Some apps log you out when Ujet session gets disconnected.
What problems is the product solving and how is that benefiting you?
All apps I utilize for my job in a single place.
No need to open several tabs at the beginning.
No need to open several tabs at the beginning.
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