UJET
UJETReviews from AWS customer
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Great and easy to work with Ujet
What do you like best about the product?
I like the fact that you can change between taking chats, calls or emails very fast and easy
What do you dislike about the product?
I don't like that, when taking chats, the window doesn't show you the time you're in aux, only in the calls window
What problems is the product solving and how is that benefiting you?
Working for a company from home
Very professional and easy to use
What do you like best about the product?
I really enjoyed the fact that you can make calls and receive them in an easy manner and all goes very quickly
What do you dislike about the product?
Sometimes it takes a while to gather information from the clients
What problems is the product solving and how is that benefiting you?
I have resolved issues of customer service with Instacart
Recommendations to others considering the product:
Get in contact with anyone that knows how to use the software correctly and you will be just fine
Ujet, useful working instrument.
What do you like best about the product?
I love that is so easy and compact. All necessary tools are shown to you easily in one whole compact window. I love knowing I can finally provide my best service in a trustful tool that assures the best quality in work.
What do you dislike about the product?
I don't like that sometimes it may crash all of a sudden without sending any messages about what went wrong. Another thing that could be better is the way the notifications are sent. They really seem to scare sometimes because they do not previously let you know so basically it just throws you in without being ready. I've also noticed how sometimes the system fails and not even reloading or refreshing the page may help. This can really affect in my work since we deal with customer which sometimes they might think we do not want to help them but actually it is because our systems does not seem to work properly.
What problems is the product solving and how is that benefiting you?
In my current job, I'm able to assist customers through Ujet. We hold phone calls with them, and we are able to have a flowing communication because of Ujet. It is so easy to contact with the customers and be empathic with them because we are able to use the very efficient tool for communication, Ujet. It can be hard sometime to really transmit the help needed when there is not a channel to be attained to but using this important tool.
Recommendations to others considering the product:
When using the tool, be ready to experience the best way to work easily. As any other product it may sometimes fail but that really does not seem to matter because they quickly catch up with error and work on them. This is what quality service is about, noticing error and finding a way to prevent them and upgrade in the future.
Great place to work! Staff are so nice and team is steady growing!
What do you like best about the product?
The staff are nice and working from home
What do you dislike about the product?
There are no complaints so far, I love it all
What problems is the product solving and how is that benefiting you?
I solve a lot of customer issues that may have multiple accounts or just general questions about how our services work
Ujet is very user friendly. Love the tool
What do you like best about the product?
UJET is having really Clean Visuals, able to change agent schedules
What do you dislike about the product?
I don't like the reporting piece there are areas of improvement
What problems is the product solving and how is that benefiting you?
With Ujet I can improve the productivity of my agents thanks to the features this tool has
Recommendations to others considering the product:
Online Monitoring Available
Great Company
What do you like best about the product?
The available schedule options and that it is a 24-7 company. I also love the fact that I can work from home and be with my family.
What do you dislike about the product?
What I dislike about the company is that I can't check my schedule unless I am logged in to work.
What problems is the product solving and how is that benefiting you?
The company is very supportive of all of the employees and their time.
Recommendations to others considering the product:
Ujet is a great program and is great to use for telecommunications
Very convenient and easy to use. Most recommended.
What do you like best about the product?
It's very convenient to use. The timers are very easy to locate. As an employee, I recommend this service to all business to fulfill the expectation.
What do you dislike about the product?
I don't this there is anything to dislike. Awesome service.
What problems is the product solving and how is that benefiting you?
We use UJET for login in our office. It's quick and easy to navigate and choose the correct disposition.
Recommendations to others considering the product:
Every company/organisation must use this service.
Easy to use UJET
What do you like best about the product?
It's easy to sign in. Not hard to use at all. I can hear the customers clearly. The chats do not freeze at all. I can also use the short cuts that feels in a full sentence that I don't have to type out.
What do you dislike about the product?
There's only one thing that I don't like about it and that is that the main page will log you out within a certain about of minutes.
What problems is the product solving and how is that benefiting you?
I'm solving customers' accounts, feeling orders, and adding information to customers' accounts. The benefit of using UJET is I can move from one screen to another without losing any information.
Recommendations to others considering the product:
Easy to use, Never have to wait in between helping customers.
Great So Far!!! It is easy to use and understand
What do you like best about the product?
IT makes chats easily accessible and gives notifications which are always visible
What do you dislike about the product?
I don't dislike much, honestly. It works great for me.
What problems is the product solving and how is that benefiting you?
I am able to be more efficient and attend to customers in a timely manner. It ensures you know when new customers are there so you can reach them in good time to help
Recommendations to others considering the product:
Try it out, it's a very good software
I think there is way to improve UJET, you can start with the drop down button where the stamps are.
What do you like best about the product?
The UJET is easy to launch but there is another way maybe of improving it.
What do you dislike about the product?
The stats doesn't show our CSAT returns.
What problems is the product solving and how is that benefiting you?
Sometimes UJET takes time to load especially if you have a slow internet speed.
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