UJET
UJETReviews from AWS customer
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Ujet Makes Everything Easier and Better
What do you like best about the product?
What I like best about Ujet is how it brings everything together in one place! My favorite part has to be the agent desktop - having all the tools and data I need in a single interface saves me so much time and frustration. It just makes my job so much easier and more enjoyable overall.
What do you dislike about the product?
Currently, I didn't find any downtime as I found Ujet as very smooth to use
What problems is the product solving and how is that benefiting you?
Ujet has solved customer experience, inefficient agent workflows, and lack of data insights - unifying our communications, streamlining operations, and empowering us with real-time analytics. It's been transformative for our contact center.
UJET made everything easier!
What do you like best about the product?
We do have an option to see the tickets that the agents handled and also their timeline which can be used to defend our agents
What do you dislike about the product?
I don't have anything to dislike about UJET since it is very helpful in my work on a daily basis
What problems is the product solving and how is that benefiting you?
Checking the attendance of my agents and also for tracking their productivity
UJET Review
What do you like best about the product?
The most helpful thing about ujet is seeing your aux duration real time. Also the color coding scheme really helps to identify what aux the agent is using. I use Ujet everyday and it is really easy to use.
What do you dislike about the product?
None, Ujet is really helpful and the customer support team is really efficient
What problems is the product solving and how is that benefiting you?
It really helps me in monitoring my agent's activities.
Recommending Ujet to a friend
What do you like best about the product?
What I like best about Ujet is it's easy to use and friendy user
What do you dislike about the product?
I dont dislike anything about Ujet but they can improve its interface to make it more lively
What problems is the product solving and how is that benefiting you?
Problems that UJET solves is by letting us communicate and help our customer and its very beneficial for us.
UJET for seamless communication
What do you like best about the product?
What I like about UJET is, it helps us have seamless conversation with our customers. As a call center agent that has been working in the BPO Industry for quite sometime, UJET is the first tool for communication that I found very easy to use. Whenever I am using UJET, it feels like I am using my phone, it helps me easily transfer calls, answer calls, conduct outbound calls and mute or hold the calls if necessarry. So far, I haven't encountered any missess nor issues with UJET which is helpful for my productivity at work. Ujet also helps me track my productivity at work. And changing auxes has never been this quick. With UJET, it enhanced the way I take calls from my customers and meet their expectation. And I will surely continue enjoiying using UJET for my work.
What do you dislike about the product?
What I don't like about UJET is sometimes when I am using the standalone, I am having a hard time connecting my headset. But this issue is fixable within a minute. So far, I have no issues with UJET but I will be looking forward for its updates.
What problems is the product solving and how is that benefiting you?
UJET is solving my challenges in taking calls. Based on my experience from other BPO Companies, their tool for taking calls normally just receive calls. But with UJET, it helped me prepare myself to take calls and because it lets you know when a call is about to start, as an individual who sometimes tends to be pre-occupied with other tasks, I tend to miss receiving calls from my customers or sometimes I tend to let them wait on the line. UJET heped me became efficient with taking calls and assisting my customers.
UJET was very accurate when it comes to aux and login/logout time.
What do you like best about the product?
It can be highly recommend to other association. It was helpful for collecting time stamps and no lag.
What do you dislike about the product?
I think it would be the stand alone because sometimes there is an error when putting the headset.
What problems is the product solving and how is that benefiting you?
As of the moment, I still not experience any issue with our UJET tool.
How Ujet help us
What do you like best about the product?
For me Ujet makes our work become easier and lighter. It is also very convenient to use. It helps us to know the information of our guest/host during the verification process.
What do you dislike about the product?
I don't any dislikement from UJET since it has been very useful on our everyday work.
What problems is the product solving and how is that benefiting you?
Ujet allow me to help customer in regards with their account issues, verification process. We can transfer directly our host/guest on that support they need if there is problem encountered
Ujet is a game changer for us customer service representatives
What do you like best about the product?
I love how it's easy to use. This gives me a light work. Especially during live chat and call. Amount of feautures is not overwhelming so it's easy for me to use it and did not give me hard time using it. As customer support it's important to have an easy tools for us to work efficiently.
What do you dislike about the product?
I don't have anything I dislike about ujet
What problems is the product solving and how is that benefiting you?
As a customer support we have different line of business and also we're on different places and countries so by the help of ujet it's easy to transfer our customer to it's designated departments.
UJET makes my life better
What do you like best about the product?
I like about the UJET is very easy to use and it gives me happiness when it comes to my work and its very easy to navigate its very amazing and nice. I use th UJET everday in my work
What do you dislike about the product?
For me UJET is very frienly app ad there is no reason to me to dislike this amazing app and if I will rate UJET i will rate it as 10 out of 10 easy to use and easy to naviagte.
What problems is the product solving and how is that benefiting you?
UJET helps me a lot when it comes to my work and it soived everything that I need when it comes pn my job as a call center agent
UJET is gain changing
What do you like best about the product?
UJET is easy to use and ideal for customer support satisfaction. Ujet has lot of auxes or tag that can be used
What do you dislike about the product?
For me there is no any least helpful about UJET
What problems is the product solving and how is that benefiting you?
UJET enables me to have more natural conversations with customers and it help me to better understand my customers
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