UJET
UJETReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,122 reviews
from
External reviews are not included in the AWS star rating for the product.
Simple and reliable to use
What do you like best about the product?
That you can find anything real quick and it never got an issue with it.
Ujet has a very visual interface that helps the people to quickly learn the way that it works.
This site really accelerates and facilitates the way that you handle the shoppers when they request the agent to solve an issue
Ujet has a very visual interface that helps the people to quickly learn the way that it works.
This site really accelerates and facilitates the way that you handle the shoppers when they request the agent to solve an issue
What do you dislike about the product?
Sometimes when using ujet chats doesn't load completely causing the agent to refresh the page, and once the page has finish loading the chat is already lost, it disappears from the chats available in the section and the ticket keeps open.
Tickets on the left side sometimes mix themselves and is really difficult to try to find a recent ticket if you forgot the ticket number or the name of the customer, perhaps putting them in order separating them in order of entry could be nice
Tickets on the left side sometimes mix themselves and is really difficult to try to find a recent ticket if you forgot the ticket number or the name of the customer, perhaps putting them in order separating them in order of entry could be nice
What problems is the product solving and how is that benefiting you?
I work with Instacart which is a business dedicated to shopping and delivering groceries to people around the United States and Canada. Shoppers for Instacart are the people that we are currently helping. This shopper can come with several issues that they need to be solved as soon as possible we can help them from getting started, to payment issues, to general questions and assist them inactive batches. Ujet really helps to quickly solve all the issues that the shopper has. Ujet includes some short cuts similar to the IKB section that we use to solve the issue my work thanks to the short cuts and the excellent connectivity
Recommendations to others considering the product:
Give it a try and it is really easy to get a hang of it. It really facilitates how the agents can interact with the people that need assistance. It is a great tool to use at work since it is really easy to understand and navigate through.
If you really haven't made your mind about trying ujet you are really missing on some really good interactive platform for any needs related to your business.
If you really haven't made your mind about trying ujet you are really missing on some really good interactive platform for any needs related to your business.
UJET a great tool for a great work
What do you like best about the product?
I like how easy it is for us workers to use a helpful tool such as Ujet, this is a very complete plataform for all workers that use it because of how easy and efficient it is, we can have a live conversation, review how well we are doing at our job, we can see things like our average handling time, how fast are we at resolving an issue so we can have an insight of how we can be better and better each time, we also have our chats per minute and Csat score, both ver very important tools for us to review how our work is going.
another thing I really like the best of this amazing tool is the ability to manage pictures, this way we can have proof about any incident we are having or our shopper/customer is having in that time or moment, it is such an amazing way to contribute to us for doing a better job and leaving no loopholes in the way, everything must be clear and that is the way they are doing it.
another thing I really like the best of this amazing tool is the ability to manage pictures, this way we can have proof about any incident we are having or our shopper/customer is having in that time or moment, it is such an amazing way to contribute to us for doing a better job and leaving no loopholes in the way, everything must be clear and that is the way they are doing it.
What do you dislike about the product?
I am fascinated with this tool, there is no way I can dislike it.
What problems is the product solving and how is that benefiting you?
I resolve a lot of issues using ujet and the best thing about it is that we can have such tangible proofs in this tool like pictures in our chat, pictures we will use to support the actions we made.
Recommendations to others considering the product:
Try it so you can see how easy and helpful it is, You will get use to it in no time and love it as well.
A great tool for work. 10 out of 10.
A great tool for work. 10 out of 10.
An awesome chat experience!
What do you like best about the product?
I really enjoy the structure of UJET and its integration with other apps. The best part is its simple way to display multiple chats and swap between them.
What do you dislike about the product?
I would recommend to add an option to enable or disable sound notifications.
What problems is the product solving and how is that benefiting you?
It helps me attend several shoppers at a time for a grocery shopping campaign with ease.
Recommendations to others considering the product:
Please really take advantage of the paragraph shortcuts using "/". It really saves you time and effort during chats that are about scenarios you are really familiar with.
Very easy to work with Ujet, sometimes it crashes, but it's a very positive experience overall.
What do you like best about the product?
You can use it for both, calls and chats
What do you dislike about the product?
How it suddenly crashes and you loose your current contact
What problems is the product solving and how is that benefiting you?
I've been taking calls and chats.
Recommendations to others considering the product:
It's very easy to use and compatible with many systems, it helps you to connect multiple multimedia areas into a single integrated system which covers multiple areas of business for communications
Amazing tracker of login details and easy way, thanks
What do you like best about the product?
Tracking part, all the available aux codes according to need are perfect.
What do you dislike about the product?
Nothing is to dislike, except sometimes it shows error and it affect the login
What problems is the product solving and how is that benefiting you?
Solving nothing but it helping to give the login details
UJET is easy to work with and is very convenient when working with customers.
What do you like best about the product?
I like the chat shortcuts UJET provides. It saves time when assisting multiple customers at a time.
What do you dislike about the product?
I haven't had any issues with UJET. Everything has worked great.
What problems is the product solving and how is that benefiting you?
I assist customers in missed delivery orders, refunds and credits.
Recommendations to others considering the product:
Its very easy to use and if you are having any issues, the response team is very quick. UJET provides shortcuts to live chat agents to assist customers easier and faster. Its a great tool when you are having to assist multiple customers at a time.
Great platform
What do you like best about the product?
It is a very easy platform to use, it has everything we need.
What do you dislike about the product?
The things I don´t like is that I can not share screen shots
What problems is the product solving and how is that benefiting you?
We are helping shopper resolve their issues
Recommendations to others considering the product:
It is an easy platform you do not need much to ask, just look a little and you will find what you need
Easy to use
What do you like best about the product?
What I like the best is how easy it is to use. Everything is labeled well.
What do you dislike about the product?
What I didn’t like is the constant ringing in chat even if you’ve acknowledged the chat.
What problems is the product solving and how is that benefiting you?
Grocery orders
Most likely
What do you like best about the product?
Through UJET we can easily able to call aur chat with the customers
What do you dislike about the product?
There is nothing to dislike in UJET, All Good
What problems is the product solving and how is that benefiting you?
Easy to live chat with the customer
UJET MANAJER INSTACART
What do you like best about the product?
Great interface and very easy to work with, I have started working with it for about a month ago and it really good. I just got promoted from agent to team leader and I thought that it would be hard for me to adapt to the tools for a manager and not at all everything was so easy. Super recommended 100%.
What do you dislike about the product?
I think sometimes it can get a little slow, but aside that everything is just great.
Also I have a problem with telling us how long the agent has in a certain state, I would like it to show how long they have been connected in the same status in total, not only since they put it in. I feel that this would help more to have a control of the agents and their times.
The agent team also feels that it needs an improvement and that it should show the same thing that I mentioned before, about how long they have been connected in a certain status.
Also I have a problem with telling us how long the agent has in a certain state, I would like it to show how long they have been connected in the same status in total, not only since they put it in. I feel that this would help more to have a control of the agents and their times.
The agent team also feels that it needs an improvement and that it should show the same thing that I mentioned before, about how long they have been connected in a certain status.
What problems is the product solving and how is that benefiting you?
Everything is so easy to access and the information is so intutitive. I have heard that sometimes are outages or something with it but since I am working with UJET everything is fine.
Recommendations to others considering the product:
Bestone out there really helpfull and easy to catch up, I like the idea of reviewing so they can take into consideration our opinion to update it , that should say a lot to us as consumers of their services about the company.
showing 891 - 900