UJET
UJETReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,122 reviews
from
External reviews are not included in the AWS star rating for the product.
Ujet es very reliable. You can hear the other line clearly.
What do you like best about the product?
There is no interference. I can hear the other end perfectly.
What do you dislike about the product?
Sometimes the system goes down but it's very rare.
What problems is the product solving and how is that benefiting you?
We provide customer service.
Recommendations to others considering the product:
Awesome software to work with!
Ujet is great!
What do you like best about the product?
The ability to transfer calls internally
What do you dislike about the product?
There is nothing I dislike, it gives us great service
What problems is the product solving and how is that benefiting you?
Customer service problems
I would strongly recommend this software. I haven’t ever had any issue without them.
What do you like best about the product?
If you are looking for a reliable, comfortable, easy-to-understand, professional web app, you are looking for Ujet, I've been using this app for 6 months roughly and it's been the best experience that I have ever had with communication tools, its design is simple but is what gives it a plus since you don't have to be dealing with a lot of buttons, tabs, menus and boring designs. With Ujet, you only have to start it up and anyone can start using it since is like you have always known how to use it. It is really intuitive. You can also easily check your duration online, how many times have you called, how many calls have answered, all by just clicking a button and without having to wait, it wouldn't be exaggerated saying that anyone who uses it for just a day would completely be familiarized and in a week it would turn into an expert. Important to mention, also that since I've used this platform have ever had any issue such as the system being down or issues with the sound and quality of the calls. Simple amazing and reliable.
What do you dislike about the product?
It would be nice calling from just hitting on the telephone number.
What problems is the product solving and how is that benefiting you?
I do provide an excellent customer experience thanks to Ujet. Since I I’ve ever had an issue with the communication, my customer are happier.
Recommendations to others considering the product:
I strongly recommend Ujet to have a successful experience with your customers.
Great experience, just few suggestions.
What do you like best about the product?
Ujet is easy to manage and intuitive, it is also very fast
What do you dislike about the product?
When you make a call, you don't know when it has started, there's just a brief silence and the person was waiting for an answer, it was very confusing in the begging.
What problems is the product solving and how is that benefiting you?
We work in a food delivery service at the CS department, so Ujet works really good when calling customers and restaurant, you can have them both on the line at the same time or merge the calls.
Recommendations to others considering the product:
Make sure to enable all the permissions, so Ujet can work properly.
Ujet is a very friendly platform!
What do you like best about the product?
I love that is super easy to use, and really helpful!
What do you dislike about the product?
Nothing, actually since I just use this for work purposes, we iuse to had another system for make calls and it was always slow but Ujet is always working fine for me!
What problems is the product solving and how is that benefiting you?
It has been really helpful since the system it's super friendly and easy to use.
Recommendations to others considering the product:
I highly recommend the use of UJET, easy to use and always working
Very easy to use
What do you like best about the product?
Easy way to make calls, just copy phone number and dial
What do you dislike about the product?
Somethings take a little bit longer to bound the call.
What problems is the product solving and how is that benefiting you?
We work as a customer service representative, we solve problems with drivers and restaurants via UJET
Recommendations to others considering the product:
UJET is easy to use for customer service, make and receive calls, check and review the history of calls.
UJET is a very convenient tool for work. It's easy to use.
What do you like best about the product?
Changing aux. It's easy to change aux using UJET.
What do you dislike about the product?
When logging out. Sometimes, I'm already logged out from UJET, but I still received 1 call.
What problems is the product solving and how is that benefiting you?
UJET is a big part of our work.
Recommendations to others considering the product:
NA
best telephony system I've used, very reliable
What do you like best about the product?
the ease of use the system has. it's always easy to train people on and intuitive. I've never used a better system, but then again, I've actually never used any other telephony system, so I'm not a great judge of that by any means. I enjoy being able to hear customer voices instead of just the robotic voices I hear in my head. I wonder if there are valuable features that I don't even know about because I haven't dug into it too much
What do you dislike about the product?
sound quality at times, sometimes it can be a bit echo-y, sometimes the calls seem like they are in a tunnel or cut out. I also wish that there was a modual recognition so that we could change our voices from female to male when we encounter people who like to harass female agents. I would also be interested in the option to have the system recognize swear words and censer them automatically.
What problems is the product solving and how is that benefiting you?
the system allows me to take calls, transfer with ease and have everything I need right at my fingertips. Whenever I get an angry or harrasing customer, all I need to do is pull up an internal chat and get approval to send that person to a poor unsuspecting senior agent! If someone starts to swear, with the tap of a button I can disconnect them into the abyss of no service.
Recommendations to others considering the product:
I would advise any contact center to consider using Ujet, they are very reliable and I've only had an outage twice in the last two years. In the time that I've used Ujet, I've had more angry interactions with clients than I have had with the Ujet systems. The IVR allows you to very quickly transfer them off to another queue with ease! maybe ask about the auto censor too, I'm hoping we can make this reality.
UJET
What do you like best about the product?
It is very straight forward, it does not lag and has a good automatic system to place you in wrap-up after ending a call.
What do you dislike about the product?
I dislike when sometimes it lags and does not make a tone when you receive a call
What problems is the product solving and how is that benefiting you?
No problems at all.
Recommendations to others considering the product:
Just go for it. They won't regret.
Definitely a good experience using a software like this.
What do you like best about the product?
I think that it's an excellent software with good stability and consistency, also really user-friendly. You can use UJET without being thought on using it because it's really understandable. The IVR dial is fantastic and the phone usage too, good program.
What do you dislike about the product?
It can get many lags and if you refresh pages or something like that it disconnects. Usually when you're in a call the ujet gets disconnected and you have to refresh it so it makes it crash and you're unable to get back to cx, or sometimes it logs you out without any reason.
What problems is the product solving and how is that benefiting you?
I'm using it for a technical support company and works great. When it is about making transfers, calling cx or just receiving calls from IVR or other route partners is a really good program, it has helped me a lot when I work as a phone agent for a technical support company.
Recommendations to others considering the product:
Yes, I think I would recommend UJET because of its friendly usage and good management. I've been working as an Agent for almost 1 year and it works terrific, you can understand it super easy. If you are working for a call center or a company that provides support via phone it can help a lot, just try to be careful with the refreshing pages things (because it logs you out a lot) so that you can work fine without having any type of issue with it. Good Software.
showing 911 - 920