UJET
UJETReviews from AWS customer
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Amazing Tool that you can use with SalesForce
What do you like best about the product?
The quality of the Voice when communicating over the internet and it's user friendly graphic interface.
What do you dislike about the product?
Sometimes It has a slow start up when trying to login on the app.
What problems is the product solving and how is that benefiting you?
Preventing lost connection with the customer line by closing unnecessary tabs from the Chrome browser. This helps me gain more customer satisfaction since I have time to complete the call and to help my customer resolving their issue without loosing connection.
Recommendations to others considering the product:
UJET is one of the best CRM tool that I've used for the past 9 years.
Fast, Prompt and lovely to work with
What do you like best about the product?
The easiness of working with this platform
What do you dislike about the product?
Everything was smooth, there's nothing I don't like about it :)
What problems is the product solving and how is that benefiting you?
Helping the customers swiftly and checking the time, awesome
Recommendations to others considering the product:
Nothing to share, I don't know much about how it's made, but it's a pleasure to use it :) Just keep up with the good work guys. It's fine
Works great - what's not like?
What do you like best about the product?
Simple to use and easy to navigate interface
What do you dislike about the product?
Occasionally sound cuts out which I think is simply due to internet connectivity
What problems is the product solving and how is that benefiting you?
Having recorded calls for quality assurance purposes, easy to transfer calls when necessary so the process is seamless for our team and our customers
Ujet offers a great products, reasonably priced with little to no implementation lift
What do you like best about the product?
Ujet has a very strong team. They really care about the relationship unlike all of their competitors. The products they offer are extremely reliable and they are quick to communicate new updates and feature changes.
What do you dislike about the product?
Nothing, more companies should take notes from Ujet.
What problems is the product solving and how is that benefiting you?
More reliable systems, reduced costs, while aligned on future roadmap features.
Recommendations to others considering the product:
Some advice from working in this industry for almost 20 years, I've vetted every other options and none even come close to Ujet.
Make the switch you will not regret it.
Make the switch you will not regret it.
Excellent account management support
What do you like best about the product?
Ujet offers a valuable friendly and remarkable service in relation to weekly support and tailored system preferences that is desirable to our business.
What do you dislike about the product?
Some features are not yet developed however, with Ujet being as flexible as they are, we have the ability to work with them to launch an on going model of new features.
What problems is the product solving and how is that benefiting you?
The benefit of having a partner like Ujet is our weekly follow up on push updates and to make sure these are in line with expectations set.
Recommendations to others considering the product:
Yes
UJET review
What do you like best about the product?
UJET is great because you can transfer calls easily, also do call backs easily. You can also see how many calls you got a day.
What do you dislike about the product?
I forget to change statuses. It should have status notifications from 10 to 10 minutes or so.
What problems is the product solving and how is that benefiting you?
It is easy to use.
I had a very good experience using UJET for the past 6 months.
What do you like best about the product?
The quality of the call and all the options that it has to make callbacks, transfer and everything.
What do you dislike about the product?
Sometimes it gets into a loop on the transfer and have report this twice.
But is very unusuall.
But is very unusuall.
What problems is the product solving and how is that benefiting you?
Customer service.
Is easier to manage a call.
Is easier to manage a call.
when giving F5 on the page, the information is lost
What do you like best about the product?
I previously worked with FIVE9, which also had a connection with SALESFORCE. the difference is absurd. both in the interface and in speed.
I like the colors signaling each status, it helps a lot to identify if you are paused or available to attend.
As UJET is fast and easy, if we were with FIVE9 today, we would certainly be missing a lot of calls.
I like the colors signaling each status, it helps a lot to identify if you are paused or available to attend.
As UJET is fast and easy, if we were with FIVE9 today, we would certainly be missing a lot of calls.
What do you dislike about the product?
the only point I would like to highlight is not the time to update a page, it would be a good way to update the page, or UJET does not update together. This prevents connections from being lost during F5.
and just a detail, is that when I update the page, I don’t know if it’s because of my internet speed, but it takes too long to get all the information back, that’s why I sometimes miss some calls. test fate loss cash fake sign hen I update the page, I don’t know if it’s because of my internet speed, but it takes too long to get all the information back, that’s why I sometimes miss some calls.
and just a detail, is that when I update the page, I don’t know if it’s because of my internet speed, but it takes too long to get all the information back, that’s why I sometimes miss some calls. test fate loss cash fake sign hen I update the page, I don’t know if it’s because of my internet speed, but it takes too long to get all the information back, that’s why I sometimes miss some calls.
What problems is the product solving and how is that benefiting you?
UJET maintains constant stability. I only criticize the moment when I update the page.
Today, when I went to update the page. a call I was making, if it was lost, I had to make an active call to get it back.
I don't know if it has a chat function, or it has but my company that didn't hire, but if I had to update the page while I was talking to the client, that conversation would certainly be lost. hen I update the page, I don’t know if it’s because of my internet speed, but it takes too long to get all the information back, that’s why I sometimes miss some calls
Today, when I went to update the page. a call I was making, if it was lost, I had to make an active call to get it back.
I don't know if it has a chat function, or it has but my company that didn't hire, but if I had to update the page while I was talking to the client, that conversation would certainly be lost. hen I update the page, I don’t know if it’s because of my internet speed, but it takes too long to get all the information back, that’s why I sometimes miss some calls
Recommendations to others considering the product:
Would recommend to any company looking for a quick and easy to use call center system.
And that before hiring any service, make a comparison. you will see that UJET has great potential.
And that before hiring any service, make a comparison. you will see that UJET has great potential.
Ujet review
What do you like best about the product?
Is really easy to understand and it has a lot of tools to help at work
What do you dislike about the product?
Sometimes the system looses connection making difficult to look for KB's
What problems is the product solving and how is that benefiting you?
Benefits such as the amount of information it can provide and its easy to learn too
Multiple tools in one place
What do you like best about the product?
Multiple tools available in one place and organized in tabs. I like the visual aids and icons which make it attractive to work with.
What do you dislike about the product?
You have to choose among a variety or categories located in several parts of the screen instead of having all categories in one side. Sometimes the page fails to load some data to check some important specifications required to better help the customer.
What problems is the product solving and how is that benefiting you?
It is a great tool to change status without doing it manually in another website.
Recommendations to others considering the product:
Multiple tools available in one place and organized in tabs. Make sure to get familiarize with it first to quickly use all its available categories.
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