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BPM Online integration for a business with 200 staff
What do you like best about the product?
The level of customisation available in the product
What do you dislike about the product?
The support documentation can be confusing at times
What problems is the product solving and how is that benefiting you?
Integrating BPM into a business with high customer needs: lots of personal information that is not what BPM is designed for- but the product can be modified quite well to adapt to the client's needs. BPM has the feature set that allows the client to try out new workflows that had not been considered before.
Recommendations to others considering the product:
Pay for the highest level of support that you can afford. The support team from BPM are great. But they don't work for free (would you expect them to?). Once you understand the workings of the system, the support team can create some very neat features as requested.
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This CRM turned out to be an extremely helpful solution for our company
What do you like best about the product?
We liked the idea of having all departments that deal with the customer in our company - sales, service - on one platform. Our teams now have a shared customers database with all information about cars purchased, service works, spare parts, upcoming service appointments, etc. With bpm'online we eliminate the problem of a dragged-on conversation with the client, as well as errors in the course of work.
What do you dislike about the product?
Even though there are so many different CRMs on the market, it's still hard to find what you really need for your business. Bpm'online was the right choice and there is not much I dislike.
What problems is the product solving and how is that benefiting you?
We chose bpm'online because it let us line up the sales and service departments inside our company. Besides, we use bpm'online not only to communicate with our customers but also for our internal operations. Bpm'online turned out to be an extremely helpful solution for our company.
Potential Customers
What do you like best about the product?
They were very prompt in getting back to me and wanting to set up time for a call
What do you dislike about the product?
I had a very specific needs related to users having an online calendar to schedule call back support. I was clear with BPM staff prior to the call and accepted the call because they believed they had a solution. On the call they listened to my needs again and then took me through a boilerplate pitch. They were going to investigate their ability to deliver and even offered to build a mock up to show me.
That call as the last time I heard from them. I reached back out and heard nothing.
I came away believing they will say they can do anything to get you on a call to give you their pitch in hopes you will fall in love and ignore your real needs.
That call as the last time I heard from them. I reached back out and heard nothing.
I came away believing they will say they can do anything to get you on a call to give you their pitch in hopes you will fall in love and ignore your real needs.
What problems is the product solving and how is that benefiting you?
I had a very specific needs related to users having an online calendar to schedule call back support. i.e. Apple Genius bar. They didn't solve my need.
Recommendations to others considering the product:
Run away
Great User Experience!
What do you like best about the product?
What I really like in this product is its amazing UI and the resulting ease of use. The UI is really intuitive and pleasant to use both for standard users and system administrators. You don't need to be an experienced programmer or an IT professional to perform standard aministration tasks, like creating accounts, assign permissions, setup reports and views, customize object cards or design a workflow: for these common tasks the system is straightforward and full of smart wizards that guide you through these functions.
Besides it is really rich of functionalities that make it absolutely comparable to equivalent products of the CRM "big names".
Another strenght is the way the company cares for its customers. I would define it "very personal", you don't feel you are in touch with a standard multinational where processes are hyper-standardized and unless you bought a significant amount of licenses you are just one of the bunch. Even with few licenses you feel you are meaningful for them, and that's definitely value.
Besides it is really rich of functionalities that make it absolutely comparable to equivalent products of the CRM "big names".
Another strenght is the way the company cares for its customers. I would define it "very personal", you don't feel you are in touch with a standard multinational where processes are hyper-standardized and unless you bought a significant amount of licenses you are just one of the bunch. Even with few licenses you feel you are meaningful for them, and that's definitely value.
What do you dislike about the product?
Integration with social media can be improved, especially for marketing. Adding Linkedin within the accessible media is a must.
After-sales objects can be automated a bit more (e.g. orders, invoices, projects, etc.)
After-sales objects can be automated a bit more (e.g. orders, invoices, projects, etc.)
What problems is the product solving and how is that benefiting you?
I have a complete and up-to-date vision of our business: pipeline, forecast and plenty of details for each opportunity. I can easily track all sales activities whether they are a visit, a call or an email.
I can promote my products and services through effective digital marketing tools.
I can promote my products and services through effective digital marketing tools.
Recommendations to others considering the product:
Great product, according to the 80-20 law you can do 80% of the job with 20% of the effort (=you can do it yourself) . You have to ask for specialist support just for the remaining 20%. Trust your implementation to a certified local partner.
Lifehack for the service team
What do you like best about the product?
In our case, the company has gained its benefits from implementation of the customer center. Especially useful we find agent desktop feature with analysis functions related to work performance for each of our service agents. This helped us to evaluate how much time every agent spends on different activities, reduce time spent on data input and analysis, and increase time spent on phone calls. As a result, we observe great increase in agents’ efficiency.
What do you dislike about the product?
It did take us time to integrate bpm’online with already existing database, what is definitely neutralized by the quality of the clients’ base that we have now.
What problems is the product solving and how is that benefiting you?
As our company that depends heavily on quality of the customer center performance, we felt a big relief as we launched bpm’online customer center. Everything is organized in a way to speed up the workflow and improve service for our customers. We now have the ability to process all clients’ requests timely and without hiring new agents, so the system has become a true asset for our company to step forward towards experience getting more and more positive feedbacks from our customers.
Good system with a promising future
What do you like best about the product?
Userfriendly interface, easy to find any contact, a lot of opportunities for customization and set for the real needs.
What do you dislike about the product?
sometimes difficult to integrate with other systems, work windows close after some time without activities without saving the info.
What problems is the product solving and how is that benefiting you?
all the information about contacts or companies is in one place,so easy to understand the current relations, correspondence and deal professional. So you don't miss any info and you don't depend on one manger who had contacts with some companies.
Great tool for personalized marketing
What do you like best about the product?
Bpm’online provides great tools to work with the client’s data. We can segment our clients by any of the criteria creating different segments to promote certain messages.
What do you dislike about the product?
It’s difficult to name any cons, as the system is being updated and improved all the time. Previously I was missing a marketing calendar to sync activities with my colleagues but this functionality has been added.
What problems is the product solving and how is that benefiting you?
With bpm’online CRM I can gather information about consumers and see how each of them is interacting with our product and content. It helps me to make relevant messages and find relevant channels to target the audience.
Great CRM for sales
What do you like best about the product?
With many features in one bpm’online pack, there is one that stands out most. In our case, we stress field sales function. Our sales reps are happy now with the possibility to build schedules and routs as they plan the day. Right from their tablets, they make product presentations and check items availability at stock. Besides, the system lets them end visits correctly – they can send customers’ orders right after the visit even if offline.
What do you dislike about the product?
Compared to the number of advantages we’ve got thanks to bpm, I think the disadvantages are too minor to mention.
What problems is the product solving and how is that benefiting you?
Bpm’online has become a real catch for our sales reps. I would say it was a stone age of our company’s history, as we were not employing CRM on mobile. The system allowed us to carefully plan the time, work faster with a higher level of productivity. To be honest, we’ve gained a competitive edge with that magnificent soft. Thank developers.
CRM to reach out your target audience
What do you like best about the product?
We mainly employ bpm’online for our email and marketing campaigns. The system allows us to keep a complete clients’ history, track client’s behavior and create a message that hits the point in our relationships with each customer. It is also our main analytical tool to analyze bulk emails efficiency and conversion rates.
What do you dislike about the product?
Well, it’s hard to dislike something that makes your life easier, and there’re no serious drawbacks that I can mention. I think our next step would be synchronizing our marketing and sales activities with the help of bpm’online.
What problems is the product solving and how is that benefiting you?
Right from the start, our marketing team felt the difference between bpm’online and the previous app we were using. Now, along with proper tools to build the right type of communication with our loyal and new clients, we have instruments to analyze the results and bottlenecks of each business stage. Besides, we are confident to take targeted actions in order to achieve objectives of marketing campaigns.
The best platform I have ever worked with
What do you like best about the product?
The functionality and the interface. I have everything I need to provide best in class service. The interface is nice and easy to work with.
What do you dislike about the product?
It actually took some time to customize the system to our specific needs, but now when the system is already up and running, we have all the necessary features in place.
What problems is the product solving and how is that benefiting you?
We are using bpm’online to automate service processes, manage orders and service cases. It’s very convenient to work within one system and single interface. Before we were using 3 different programs to track the orders, to check products availability and manage cases and it was a real disaster.
Recommendations to others considering the product:
I’d recommend bpm’online for service, I can’t say I’ve worked with many systems before and can make a deep comparison but as a user I am absolutely satisfied with bpm’online. And it wasn’t difficult to start using it, most of the steps you do are just intuitive.
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