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My experience has been mostly good. There are parts of the software that I like.
What do you like best about the product?
Easy to use, user-friendly, and the different tabs. I enjoy using the Cash Management, Accounts receivable, and Account Payables tabs. Intacct is much more user-friendly than many other competitors platforms.
What do you dislike about the product?
I find the reporting tab to be overly convoluted. It's hard to use and eve though the reports do offer a lot of changeability, it is not easy to use. I wish there were ways that we could learn about parts are the software that we wouldn't typically use. Parts of the software I feel I am using backwards and spending more time than is neede don since I was never trained by a trained professional on the carious items across the software. I checked the website for trainings, but it wasn't very clear there either on wht trainings would cost money what trainings I specifically need for implement and train more employees the software.
What problems is the product solving and how is that benefiting you?
Accounts Receivable, Accounts Payment, Bank Reconciliations, Trial Balances and General Ledgers. Invoices are received from vendors, client, lenders – this initiates the transaction. Radian enters the approved invoice into Intacct. This initiates the transaction, it is recorded in Intacct (system) AR Module. JEs are posted monthly and quarterly for items like PPD amortization, depreciation, accruals, etc. These entries are supported by schedules maintained by Radian. During the close process, these JEs are entered by the preparer and reviewed by the reviewer before they are posted to the ledger.
I've enjoyed working with Sage Intacct over the past 3 years. It's very user-friendly.
What do you like best about the product?
the reports have been very useful and it's very user-friendly
What do you dislike about the product?
i've had some issues syncing bill.com where credits were incorrectly applied to the wrong project location
What problems is the product solving and how is that benefiting you?
We had a very large Goldman Sachs entity with 120 locations, and Sage was very useful to stay organized.
Great experience and a very efficient accounting system.
What do you like best about the product?
The way you can manipulate reports makes it great for pulling data. The AP and AR modules are relatively easy to use and understand. Nothing takes multiple steps to get to what you are looking for and all really well laid out.
What do you dislike about the product?
Could add more features to the GL to manipulate reports, show more detail than debits/credits, especially if wanting to compare 2 Locations. Could have Debits and Credits for each location shown as a summary, instead of exporting 2 excel files to compare.
What problems is the product solving and how is that benefiting you?
Completing our process of asset management for Solar Energy. Able to easily track expenses occured, production that is produced and AP/AR.
love this for nonprofit accounting software
What do you like best about the product?
so robust and powerful! great GL software. has lots of modules you can add on like pre paid, fixed assets, and it syncs with adp for payroll
What do you dislike about the product?
you have to learn the sage intacct "language" to build reports and really use it. steep learning curve, the community forums are not as robust as QB so you have to pay for customer service whereas in QB you could find answers faster and cheaper
What problems is the product solving and how is that benefiting you?
This allowed a move to the cloud. We were using Quickbooks desktop which was too limited. This has multi user, multi entity access, and you can create your own reports and dashboards. It also syncs with our AP and budgeting providers which is critical.
Sage- great for all businesses!
What do you like best about the product?
Very easy to use and engage others. Access from anywhere is great too!
What do you dislike about the product?
There really isn't anything to dislike about Sage Intacct.
What problems is the product solving and how is that benefiting you?
Engaging non-accounting users.
It is very user friendly and can be extremely versatile to fit whatever you need.
What do you like best about the product?
I like the dimension aspect of the package. Also, we are looking into Sage People, which would make our HR much easier to manage.
What do you dislike about the product?
The creating reports function is very clunky and confusing.
What problems is the product solving and how is that benefiting you?
We were able to solve our inability to look into precisely what we were spending money on due to creating a new account for every unique account line.
Good product but could be better!
What do you like best about the product?
Ease of use and report creation. The ability to favorite reports and create dashboards.
What do you dislike about the product?
The inability for real time reporting of timesheets. The lack to edit dimensionality of reports within standard reports or to save the view.
What problems is the product solving and how is that benefiting you?
We are utilizing intacct to understand the performance of our operations group in a professional services setting. The main benefit is the normalization of tracking and reporting across 4 merged businesses.
Jorgensen Sage Intacct Review
What do you like best about the product?
The general ledger is great to work in. There is the option to include many "dimensions" along with your general ledger debits and credits. It's also easy to edit or delete entries if needed and to reopen a closed period if needed though you need to be careful with that option. You can also set permissions fairly easily (once you know the system well enough to do this - it's kind of hard at first).
What do you dislike about the product?
Cash management and accounts payable modules. They have been rather difficult for us as we have five different but interrelated companies. Very hard to "easily" fix things in these modules, making reconciliations difficult at times. We still have an open issue from inception that although does not impact our financial statements, it is showing $1.9 million as a debit and offsetting credit in one of our companies accounts payable ledgers. Our consultants were never able to figure out how to fix it.
What problems is the product solving and how is that benefiting you?
Being able to download GL data from Intacct has become much easier. We had Sage Timberline previously and the downloads were very difficult and time consuming to do, sometimes needing the aid of a data mining software like Monarch. We just brought our last company live in May 2021. Once I am sure things are ironed out (issues), the next thing will be to set up dashboards, stats, budgets, and hopefully being able to utilize these pieces to better explain financial performance to our board of directors.
Over-promised / Under-delivered
What do you like best about the product?
We liked the ability to drill-down from a report all the way down to an invoice image. The Smart Rules and Smart Events, although not ideally implemented, are still great additions to the product. API access is available. Documentation and support for developers is very good. User documentation and Help is great.
What do you dislike about the product?
This appears to be an older product that has just been added onto over the years, and is now in need of a total re-write. As a sometime developer myself, and having looked extensively at their object modeling, I can see areas where they appear to have coded themselves into corners, and product enhancements often seem like kludgy add-ons.
Two report writers come free with the base product: The Financial Report Writer and the Custom Report Writer. These are very limited in scope and formatting. For decent reports, you will need to purchase an additional license for the Interactive Custom Report Writer, or use third-party software.
Data privacy is a big concern. With the ever increasing number of data privacy laws, best practice is to limit the user to information for which they have a business need. Intacct does not provide the kind of security permissions granularity to accomplish this. For example, if you need to give a user permission to a particular thing on one entity, they will have that permission on every company to which they have access, and there is not way to prevent it, other than purchasing multiple licenses for the same employee. In a modern ERP, administrators should be able to finely tune user permissions; the more granular control, the better.
Two report writers come free with the base product: The Financial Report Writer and the Custom Report Writer. These are very limited in scope and formatting. For decent reports, you will need to purchase an additional license for the Interactive Custom Report Writer, or use third-party software.
Data privacy is a big concern. With the ever increasing number of data privacy laws, best practice is to limit the user to information for which they have a business need. Intacct does not provide the kind of security permissions granularity to accomplish this. For example, if you need to give a user permission to a particular thing on one entity, they will have that permission on every company to which they have access, and there is not way to prevent it, other than purchasing multiple licenses for the same employee. In a modern ERP, administrators should be able to finely tune user permissions; the more granular control, the better.
What problems is the product solving and how is that benefiting you?
Replacing an aging ERP system
Recommendations to others considering the product:
Sage Intacct appears to be a good solution for small to medium size companies, as long as they are fairly straight-forward and do not present any unusual challenges nor require best practices for internal data privacy. If your company does not fit this description, approach with caution.
Flexible for all needs
What do you like best about the product?
I like the Dimension structure the best, as it provides flexibility for meeting all reporting needs.
What do you dislike about the product?
There really isn't much to dislike about it.
What problems is the product solving and how is that benefiting you?
We have gone completely paperless in our payment processing.
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