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Very happy with Intacct and its functions and features.
What do you like best about the product?
Intacct has extensive functionality sufficient to manage financial accounting for complex entities, but is structured such that less complicated entities can easily navigate the system. This flexibility makes Intacct particularly useful for a small but growing enterprise.
What do you dislike about the product?
My recent experience with support has not been positive. I have one particular issue that I should have been easy to address. However, I have been "back and forth" via email with a support technician for weeks. It appears that the support technician may be overseas and does not have the same working hours.
What problems is the product solving and how is that benefiting you?
Our needs are fairly typical except that we need the multi-entity capabilities of Intacct. Within each entity, our needs are standard. The multi-entity functionality makes it very easy to manage the financial accounting for both entities with minimal duplication of effort.
Recommendations to others considering the product:
Intacct is reasonably easy to implement and use. In particular, Intacct provides significant functionality for uploading data (codes, transactions, etc.), which includes uploading historical financial transaction data. There is significant parameterization and user defined features that make the system functional for more than simple accounting processes.
Sage Intacct Helped our Company Close in Record Time
What do you like best about the product?
Sage Intacct has helped us to be able to reconcile our bank accounts, credit cards, and make our reporting so much more streamlined. Reporting information that is easily accessible allows us quick responses to our management and in year-end close with our auditors. Revenue recognition has been so much easier and has cut down on our revenue recognition entries by around 800-1,000 entries per year.
What do you dislike about the product?
I think the only downside that we had at one time as that we were having a ton of issues in getting our multi-entity set up. We conduct business in the US, which is our main entity, and we conduct in two other countries, one reported in USD and one reported in another currency. When we added the additional currency in the consolidation, it seemed like we had issued with it for over 8 months. Now that we finally were able to get some time with Intacct Support, we finally have books that are working and consolidating correctly. I think this has been our biggest headache since day one when were started transacting in September 2017, but were able to finalize it in September of 2019, just because we were able to make a fix outside of the ERP to be able to report.
What problems is the product solving and how is that benefiting you?
Our month end close has been so much more of a breeze. We have gone from month-end close process being around 45 days to a soft-close within 6 days within this past month. Our efficiencies have greatly increased when we moved over from every single aspect of conducting business within our ERP. AP, AR, Rev Rec, Journal Entries, Bank Recs, and even having foreign entities have been improved day and night from when we were doing business in QuickBooks Online.
Recommendations to others considering the product:
Take a look at what you are trying to accomplish and narrow down what types of offerings that Sage Intacct will be able to provide efficiencies in. One example of this is the budgeting tool that they came out with as an additional add-on module. Currently, our budgeting is still done in Excel, however we can't see the value (at this time) in adding on the module that would make our reporting and budgeting process more dynamic. Currently, we use the basic offering that Sage Intacct offers and that seems to get us along just fine. One option that we couldn't go without is the Multi-entity, Global Consolidation, and Multi-Currency options. Those additions to our base software have allowed us to make better business decisions and also help reduce our month and year-end close time.
Sage Intacct provides great results in productivity and overall efficiency.
What do you like best about the product?
The most helpful feature within Sage Intacct are the approvals and workflows within each module. The approvals are routed effectively via email notification containing a direct link to the transaction. The workflows are easy to follow and there is enough detail to understand where each item is within the workflow.
What do you dislike about the product?
Unlike the general journal or accounts payable module, the cash management module does not allow for configured approvals, specifically the "Other Receipts" and "Deposits". Since this is not a feature, we manually approve transactions via collaboration.
What problems is the product solving and how is that benefiting you?
The reporting within Sage Intacct has a wide variation of customization. This has allowed for our company to create complex reports that are required monthly, quarterly, and annually. Not only does this create a perfect output, it also streamlines our reporting process once the reports are created.
Recommendations to others considering the product:
If you are seeking a complex system with many capabilities, this is the system to use.
Very positive, easy to learn and to set up.
What do you like best about the product?
Cloud based, allows for multiple companies and the ability to maintain accounts in different levels and departments.
What do you dislike about the product?
Do not like to submit job tickets when some issues could be settled with a phone call. Sometimes when confused about an issue, a few questions can get you into the right area and the lights come on. Especially with something you only do once or twice a year.
What problems is the product solving and how is that benefiting you?
We are plain vanilla. I used the GL , report writer, AR, and Purchasing. Able to produce Income Statement and Balance Sheet, do JE's, easy to use and understand.
Accounts Receivable Lead
What do you like best about the product?
Ease of automation for integrations and can handle a large volume of data.
What do you dislike about the product?
Can be incredibly complex and time-consuming to learn all the modules at first.
What problems is the product solving and how is that benefiting you?
Automated invoicing, deferred revenue schedule automation, reporting is clearer, elimination of using Excel in some cases.
Productive few days
What do you like best about the product?
Has the right balance of Ease of Use and Complex features.
What do you dislike about the product?
Getting around it quickly doing repetitive tasks should be even easier.
What problems is the product solving and how is that benefiting you?
Financial Reporting, the ability to change reports rapidly without reclassifying data has helped hugely.
Recommendations to others considering the product:
Check out Sage Intacct Budgeting and Planning as well
Enjoyable accounting
What do you like best about the product?
The ability to cut and splice reports using the large amount of dimensions
What do you dislike about the product?
Report writing can be a bit technical but once they're done they're easy to use
What problems is the product solving and how is that benefiting you?
Tracking expenses by employee and tying client receivables to the appropriate manager is very helpful
Intacct get the job done
What do you like best about the product?
I find Sage Intacct incredibly easy to navigate and use as the user interface has been upgraded recently. The product has a number of modules that we use that work seamlessly together such as Prepaids, Contracts and Time and Expense and do not require much additional training in order to use.
What do you dislike about the product?
We have had several issues relating to transaction currency as we are using Canadian dollars. Sage Intacct seems to be designed for USD users first and there have been several instances of modules not working properly because we use CAD as our transaction currency and USD as our base currency.
The support system is also not very user friendly and rarely gets any issues resolved. The support staff don't seem very knowledgeable and seem to have very limited accounting knowledge.
The support system is also not very user friendly and rarely gets any issues resolved. The support staff don't seem very knowledgeable and seem to have very limited accounting knowledge.
What problems is the product solving and how is that benefiting you?
We are using Sage Intacct to address our issues with automating our workflow and reducing the amount of time it takes for everyday tasks. Our integration with concur and salesforce with Intacct specifically allows us to automate and provide better reporting internally.
Sage Intacct Pros and Cons
What do you like best about the product?
Ease of download information whether financial or dimensions
What do you dislike about the product?
Lack of ability to edit credit card transactions dimensions not amounts once charge off.
Lack of the ability to view payables by department you can only do this by entity which result in additional charges.
Lack of the ability to view payables by department you can only do this by entity which result in additional charges.
What problems is the product solving and how is that benefiting you?
Class ID's are wonderful permitting lessening the need for multiple general ledget account numbers.
Ease of exporting any report to excel forecasting is made easier in excel due to this functionality
Ease of exporting any report to excel forecasting is made easier in excel due to this functionality
ERP system expanded via 3rd party applications
What do you like best about the product?
I like the dimensions offered in Intacct for tracking data in many different ways.
What do you dislike about the product?
There is a lot of flexibility; however, it seems that most of it is utilized via 3rd party integrations that there are additional fees for
What problems is the product solving and how is that benefiting you?
Sage Intacct has enabled us to institute an approval system which allows for workflow to continue with employees located across North America
Recommendations to others considering the product:
Spend the time to find out
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