What do you like best about the product?

Intacct has helped us install automated approval workflow

What do you dislike about the product?

While the canned reports are nice, the reporting module still lacks some flexibility

What problems is the product solving and how is that benefiting you?

streamline approvals, limit the amount of time between request and approval, realtime status

What do you like best about the product?

#1 - Configurability
- Dimensions
- Configurable and visual dashboards
- Configurable, scheduled emails
- Permissions and contols
- API for pre-configured or custom integrations
- Locked into a small business discount for entirety of the relationship -- 50% discount on some add-on modules or an effective 15% off sticker
- Quickly being able to build out a set of different internal books, like a pro-forma view of what your 2 companies would have looked like financially had they always been 2 companies (not recently split off from 1).
- Great training courses (for an additional fee) and instructors

What do you dislike about the product?

#1 - Expect to spend a lot of time setting up this system -- both with your implementation partner and after. While the system is quite powerful and configurable, someone has to set it up.
- Support often takes 1 week to ping back basic responses that don't address problem; quick to kick back to you without addressing thoroughly or asking good questions to elicit more information
- Finding community suggestions that are:
-- years old
-- on expected features
-- something support referred you to recommends (as though it's a new idea and no one else has asked for it) when there's no solution
- Small business discount maxing out at 3 users -- heavy increase on subscriptions if we expand by one more business user.
- needing to ask to turn on features that are globally helpful, like audit trail or Collaborate
- Some settings are not granular enough, for example turning off an employee type user's ability to email a PO to a vendor while still providing them with related abilities for internal purposes.
- Configurable emails are limited to customers only. No customization on email to vendors.
- Using merge fields is very tedious and time consuming. If you want to build a cover letter to go with those weekly automated emails, forget it. Apparently there was once a Word plug in that assisted with this -- it's stated to be no longer supported but remains downloadable.
- The additional fee for use of APIs and a sandbox environment -- one of the selling points of the system is that it's "built to integrate with other systems" and it's primary function is as the accounting piece. So why not include these features to begin with?
- Other features: Payroll -- We don't use it because it's not offered. Selecting Intacct means you'll need to select a new payroll provider. We opted for ADP to enhance our HR offerings and use this partner's pre-integrated platform to port over weekly payroll activity. This was another big implementation we took on last year. I elected to continue using Quickbooks for payroll the next 2 quarters while we configured this piece after we had Intacct configured.
- Downloading banking activity requires a 3rd party integration, which you'll also need to separately implement with that vendor since Intacct is so highly configurable, mapping to your dimensions isn't standardized.
- There aren't a ton of pre-built reports and building reports, while powerful, is very time consuming.

What problems is the product solving and how is that benefiting you?

- Better segregation of duties through:
-- different user license levels (mail room supervisor entering digital PO request rather than turning in a paper request)
-- very precise granular permission settings on defined roles

Several features we are not using today will be used at a later time. While we implemented the accounting piece of Intacct last year, this was the first of many pieces that we are still custom developing. The purpose for selecting a more powerful accounting system was so that it could eventually serve as the warehouse of financial transactions, business rules manager of financial transaction and for building reports and dashboards for executive overview.

The real intent of moving into Intacct has yet to be realized:
-- integrating with other systems
-- greater visibility into our financial statements for better, faster decision making
I will absolutely update this review if given the opportunity once we have our custom pieces developed and integrated.

Recommendations to others considering the product:

Of course, it's to do your homework. I relied heavily on resources like G2Crowd for pooling together unbiased, education reviews before approaching vendors. Infor was the top contender for an all-in-one ERP before we decided on a best of breed approach.

Have patience in the process. Ask lots of questions. Demo and ask if you can have a login ID to test drive.
Know your requirements. We worked with a local accounting firm for consultation on what we wanted our entire system to do.

Don't neglect doing homework on the support. Don't expect perfection, but know what your deal breakers are. Ask if you can have a community user setup before making a purchase. I'm not sure if that's a thing, but I think you'll be surprised at some quirky little things that you'd expect to be quickly taken care of that aren't. Like an 11 year old "under consideration" request to increase the max logo resolution from 216 x 43 pixels to 300 x 300 pixels -- you'll actually need to remove your logo from all the standard reports or IT WILL print pixelated. This in and of itself shouldn't be a deal breaker, but the small things you expect to be inherited add up. You don't need to come up with an exhaustive list of everything, but you do need to ask lots of questions while you demo.

We LOVED working with Cargas. We worked with excellent communicators and project managers dedicated to keeping us on timeline and budget.

What do you like best about the product?

Sage intacct is easy to use and it can handle multi-currencies and multi-users.

What do you dislike about the product?

Sage intacct cannot closed previous period. For less experiences person, it may post some transactions to closed period.

What problems is the product solving and how is that benefiting you?

It help business to keep up to date accounting record. Also it can set up departments and business line.

What do you like best about the product?

Customizable to fit our business processes. Reports and dashboards are easy to configure. Responsive interface.

What do you dislike about the product?

UI can be confusing for new users. You think a task requires a certain procedure, but then figure out it does not work the way you think it should.

What problems is the product solving and how is that benefiting you?

We have better control now over our financial reporting. The dashboard function has allowed us to quickly access important labor data which allows us to optimize resource loads.

Recommendations to others considering the product:

This is my recommendation for any software changes. List out what you like and do not like about your current solution. Rank those items which are most important, and then work with the current and potential vendor to understand what solution will best meet those needs.

What do you like best about the product?

Very structured and organized accounting system. Convenient to keep track of records. I like that the system keeps track of all the invoice and document numbers, which nullifies duplication or reckless mistake.

What do you dislike about the product?

I would say that it is a periodic failure in the reflection of recent records in general ledger. Sometimes I enter an invoice, and it does not show up until the next day or so. And it creates a little of confusion and it is not very often.

What problems is the product solving and how is that benefiting you?

Entering invoices, processing payments, working on financial projects. It is just fast and convenient. You have everything you need already organized and generated for you.

Recommendations to others considering the product:

I think it's a great tool to focus on your financial decisions rather than spending lots of time on manually generating reports

What do you like best about the product?

We switched from an older system to sage and love working in Sage intacct. The system is easy to use can ruots of different reports

What do you dislike about the product?

So far here is nothing I don’t like about Sage.

What problems is the product solving and how is that benefiting you?

Keeping up to date with budgets and statements

Recommendations to others considering the product:

Highly recommend

What do you like best about the product?

User friendly program that allows custom dashboards and multiple users.

What do you dislike about the product?

Standard reporting is not as easy to customize and work with as Quickbook.

What problems is the product solving and how is that benefiting you?

Easy for small company with multiple users.

Recommendations to others considering the product:

Take all the possible training offered to you for custom report writing. The option in standard reports are not as easy as when using a desktop program. Custom reports will be the best way to go so make sure you are comfortable doing those.

What do you like best about the product?

Easy bank recs and gj entries. User friendly

What do you dislike about the product?

Reports do not save well and they can be hard to set up and modify

What problems is the product solving and how is that benefiting you?

Inter company transactions work well with Intacct. Having multiple locations and departments can be well managed

What do you like best about the product?

At our marketing agency, we used to have time tracking and client invoicing as two completely separate operations. Now that we use Intacct, we are able to save a lot of time by getting both tasks accomplish in one piece of software.

What do you dislike about the product?

The interface is not very user friendly. It can be difficult to find the best way to accomplish simple tasks, until you know what you are doing. Compared to Harvest, it takes me much longer to fill out my weekly time sheets because there are so many more options that need to be selected (seems like there is a lot of room for simplification).

What problems is the product solving and how is that benefiting you?

We are solving the need to have ~90 employees track their time each month, and then invoice our clients based on individual rates and number of hours worked. This can obviously be a very time consuming process so it's great to be able to do it all with one piece of software

Recommendations to others considering the product:

This piece of software has a lot of powerful features but can take a good bit of time to implement and get all of your employees up to speed. It's probably a better fit for a larger business vs. a smaller one.

What do you like best about the product?

I like the ability to research entries and look at other's entries

What do you dislike about the product?

The importing of certain uploads can be difficult sometimes.

What problems is the product solving and how is that benefiting you?

Account tracking. A more rounded program to include multiple accounts