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Terrific Service from Terrious
What do you like best about the product?
Their support team - in particular Terrious. He really went the extra mile in provider support for a request which wasn't the most straightforward.
What do you dislike about the product?
Can be complex to work with till one figures out how to use it.
What problems is the product solving and how is that benefiting you?
Provides 1 place which takes care of all our compliance needs.
Customer service is incredibly helpful
What do you like best about the product?
If you have any issues, whether that be compliance related, or platform related, their customer service team is really attentive.
What do you dislike about the product?
Some of the integrations don't work the way I assumed they would but this could also be due to limitations of the products/companies we are integrating with Drata.
What problems is the product solving and how is that benefiting you?
Keeps our information safe and in one place for SOC 2/GDPR compliance.
Helpful platform for building out our CMS
What do you like best about the product?
The ability to incoprorate goals, such as SOC-2 compliance, and maintaining dashboards that can quickly showcase our status to compliance with each.
Also thankful for the support that's available in the form of live chat & the recurring webinars to assist users.
Also thankful for the support that's available in the form of live chat & the recurring webinars to assist users.
What do you dislike about the product?
Some of the controls can be a bit confusing if they are tied to several different tests. Sometimes unsure on how to modify certain components like controls, tests, and policy groups.
What problems is the product solving and how is that benefiting you?
Housing policies & procedures; vendor management; SOC-2 compliance readiness;
Great support from Drata team
What do you like best about the product?
Easy integration and less manual work. Great help from the support team.
What do you dislike about the product?
Trust centre UI needs more improvments in my opinion
What problems is the product solving and how is that benefiting you?
Less manual work and easy audits
Drata Simplification
What do you like best about the product?
Simplified the process of getting our SOC2 cert. As a smaller team, it enabled us to save time and keep our process streamlined and organized so we could attend to other matters instead of having a full time compliance employee.
Customer support has always been very friendly and prompt. Can honestly say that I feel that I wont have to wait when I engage them for help.
Customer support has always been very friendly and prompt. Can honestly say that I feel that I wont have to wait when I engage them for help.
What do you dislike about the product?
The agent that gets installed on the computer sometimes has issues reporting the correct details. Maybe a version change or maybe bugs.. But when it happens, we have to focus our attention on figuring out why someone in our company is reporting "out of compliance".
What problems is the product solving and how is that benefiting you?
Organizing our Policies for SOC2 and keeping track of all of our employee's, entities such as servers and cloud compontents. Doing this automatically saves a log of time.
Makes SOC2 easy for non-security experts
What do you like best about the product?
The documentation, support, and templates.
What do you dislike about the product?
It can be a little buggy sometimes and all of the drawers in the UI can be annoying.
What problems is the product solving and how is that benefiting you?
It helped us implement the necessary procedures to achieve soc2 in a month, and is the key system in maintaining soc2.
Drata is an effective, helpful solution to assist with the SOC2 process
What do you like best about the product?
Drata breaks SOC2 tasks down into discrete chunks, which makes it much more approachable (especially as someone who doesn't have a background in Governance/Compliance).
Drata's support is great, with knowledgeable agents available to answer questions on-demand, and an extensive knowledge base of helpful support articles.
Drata is always upgrading its features and functionality.
Drata's support is great, with knowledgeable agents available to answer questions on-demand, and an extensive knowledge base of helpful support articles.
Drata is always upgrading its features and functionality.
What do you dislike about the product?
Communication and task management functionality within the app (for discussing with teammates) could be better. Some controls are not well explained.
What problems is the product solving and how is that benefiting you?
Drata has been instrumental in guiding my company through the SOC2 process.
It's a complicated system to use, but it still saves me time
What do you like best about the product?
Lots of information, most of it useful. I can do everything I need to from the UI. Great support. Very useful to have it plug in to our environments to automatically assess compliance.
What do you dislike about the product?
It's somewhat obtuse in the way it presents information. There are a LOT of different angles from which you can view compliance, and it has a specific way of presenting things that doesn't always align with our view of the world. Having said that, it's still a good labour saving device.
What problems is the product solving and how is that benefiting you?
It's a force multiplier when it comes to compliance resourcing. 1 FTE can manage the work of an entire team.
Experience with drata
What do you like best about the product?
Drata gets the job done when it comes to compliance monitoring and audits. It was easy to implement and we use it daily. Support has always been top tier.
What do you dislike about the product?
It is a growing piece of software. Their software is still maturing.
What problems is the product solving and how is that benefiting you?
SOC 2 compliance was our primary use.
Great Product
What do you like best about the product?
Integrations and everything is in one place
Makes it easier to map frameworks
Makes it easier to map frameworks
What do you dislike about the product?
More flexibilty in connecting different sources for same things, e.g. policies can be stored in Google Drive, BambooHR, and another place.
What problems is the product solving and how is that benefiting you?
Helps us to prepare for the SOC2 audit and make it an easier & smoother process
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