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World Class Support
What do you like best about the product?
From my first conversation with Dylan, the sales development manager in the UK, to my ongoing success journey with Morgan, our CSM, who has been nothing less than fantastic, Drata has been and continues to be a company I love more and more. From an ease-of-use product to having passionate people behind the product who genuinely care for your success in whatever certifications you are attempting to achieve. The ease of implementation and integration enables me to use the platform frequently daily, knowing the number of features that contribute more and more before future audits. After a bad experience using a previous piece of software, Drata does everything and more to give me confidence that the company I work for will achieve our three main goals of ISO 27001, GDPR and SOC2.
You could have the most incredible piece of software in the world; however, without Morgan, who I am lucky to have as my Customer Success Manager, the software falls without its people. Drata has the people behind the product, and the passion shows with each interaction I have with them.
You could have the most incredible piece of software in the world; however, without Morgan, who I am lucky to have as my Customer Success Manager, the software falls without its people. Drata has the people behind the product, and the passion shows with each interaction I have with them.
What do you dislike about the product?
Dislike and Drata are not used in the same sentence. I am confident this will be the case today and the future.
What problems is the product solving and how is that benefiting you?
Drata is identifying where we are not compliant. Advising how to correct using it's fantastic automated software which is backed up by it's impressive people behind the product who understand but also take the time to educate the issue and solution.
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Great Seamless Product
What do you like best about the product?
It covers all parts of an audit and not just pieces.
What do you dislike about the product?
Drata can be an expensive product but I think it is worth it.
What problems is the product solving and how is that benefiting you?
Drata is helping us achieve SOC2 certification without needing a dedicated hire for managing the certification.
World class product supported by a top-notch team
What do you like best about the product?
A holistic view of controls from multiple frameworks is very helpful. I also enjoy the benfits of automating the colelction of evidence. Even the Drata preffered auditor community has made preparing for upcoming audits easy and painless. Crazy easy to implement. Intergrations with other existing tooks minutes. Fantastic, real-time customer support. This is a tool I actually find myself using every day.
What do you dislike about the product?
The only item that was not "obvious" to me was how each control tied back to a control family. Guess what - they have a solution for that, too. In 2 hours i recevied a matrix from support identifying which controls are addressed within each policy.
What problems is the product solving and how is that benefiting you?
Cross-functional control ownership. Address controls from multiple frameworks. Automate evidence collections through integrations with existing tools. Also, its so easy to use that people across the organization are actually leveraging the tool - no shelfware here.
Solid product, great support and engagement
What do you like best about the product?
Drata is well laid out, and clear for the most part, and easy to maintain controls compliance and evidence.
What do you dislike about the product?
No major dislikes stand out. The few minor speed bumps are usually quickly ironed out by the Drata team once they are brought to their attention.
What problems is the product solving and how is that benefiting you?
It has allowed us to move from a disorganized mass of spreadsheets and documents to a very well organized and self-checking structure in Drata that makes it *much* easier to maintain and produce evidence for audits and compliance requests from customers.
Growing Compliance Platform
What do you like best about the product?
If you're implementing a new compliance program Drata will give you default policies that are impactful for a number of different frameworks and if you link your stack it will help you automate the monitoring of your services.
Compliance support is really good and knowledgeable.
I think on average I get an email a month about some new feature being released. Seems to be in active development.
Any issues I've run into I've dropped a message in the chat box and it gets resolved or followed up with a ticket.
Onboarding users and giving visibility into compliance status was a breeze.
Compliance support is really good and knowledgeable.
I think on average I get an email a month about some new feature being released. Seems to be in active development.
Any issues I've run into I've dropped a message in the chat box and it gets resolved or followed up with a ticket.
Onboarding users and giving visibility into compliance status was a breeze.
What do you dislike about the product?
Their trust page functionality is interesting but has a rather large footer advertising their service. I'm all for attribution but the star of the show should be the data a customer is looking for.
What problems is the product solving and how is that benefiting you?
I just wanted a place to manage my compliance program that isn't a series of spreadsheets. This technically meets that requirement.
Additionally:
- a very simple security training
- automated checks for infrastructure, hrip, and date tracker for when evidence or policies need an update
- centralized policy accepting for all staff, as well as a transparent portal for self-serving themselves to be compliant
- user onboarding/tracking for compliance status
- the notifications when a status changes is really helpful
Additionally:
- a very simple security training
- automated checks for infrastructure, hrip, and date tracker for when evidence or policies need an update
- centralized policy accepting for all staff, as well as a transparent portal for self-serving themselves to be compliant
- user onboarding/tracking for compliance status
- the notifications when a status changes is really helpful
Excellent ROI. Cut 90% off of our audit effort. Manage risk, vendors, and access reviews, now, too.
What do you like best about the product?
The daily automated evidence collection, great UX (that even auditors understand), and the reduction of our audit effort by 90%, make Drata one of my highest returning investment.
What do you dislike about the product?
There is notihng I dislike, but there are a few boutique integrations I would like Drata to develop.
What problems is the product solving and how is that benefiting you?
The most important problem Drata has solved for us is reducing the effort to do SOX ITGC, SOC2 Type2, and PCI-DSS audits by 90%. Beyond that, Drata has solved most of my evidence collection problem by automating the collection of most evidence. Drata also solved the problem of meaningfully tracking and managing information security risk, somethign that has become a regulatory requirement.
Drata is also solving other problems for us, including access reviews and attestations, and responding to partner information security questionnaires.
Drata is also solving other problems for us, including access reviews and attestations, and responding to partner information security questionnaires.
Superb customer support, documentation, and platform
What do you like best about the product?
Drata's customer support and success team has been amazing in helping us achieve compliance across all our efforts. They've been super on top of helping us through both automated and manual outreach efforts. Their documentation and platform have also been AWESOME!
What do you dislike about the product?
Using Drata can be expensive depending on what you are going for (compliance framework wise), so just be mindful of costs! This is true for anything to do with compliance to be honest, goes with the territory.
What problems is the product solving and how is that benefiting you?
SOC2 compliance, GDPR/CCPA compliance
Drata: A great tool for centralized compliance
What do you like best about the product?
Drata centralizes all of our compliance data and allows us to continuously monitor for changes. This saves our compliance team a huge amount of effort in auditing our customer-facing products and IT services. It also helps our technical/operations staff quickly identify and document changes to infrastructure.
What do you dislike about the product?
The user interface can be difficult to use. Some of the test failures are hard to interpret and diagnose, requiring jumps back and forth from Drata app to Drata docs to provider docs to certification/standard definitions, etc.
What problems is the product solving and how is that benefiting you?
It's difficult to monitor and audit the compliance of our infrastructure as it evolves to meet product needs. Drata solves this and pushes us to implement better patterns for infrastructure and software.
Excellent environment for supervising your compliance efforts
What do you like best about the product?
Intuitive UI design and excellent/close customer support
What do you dislike about the product?
The document editor might be more advanced.
What problems is the product solving and how is that benefiting you?
Decreasing the overall burden and required effort to manage compliance processes for multiple standards/frameworks.
Great product
What do you like best about the product?
Compliance certifications can be grueling tasks but Drata simplifies things as much as possible.
What do you dislike about the product?
When we started using Drata, we started using the general SOC2 framework provided by Drata, however when we hired an auditor they brought their own SOC2 framework which was much simpler, it would have been better to know that from the start.
What problems is the product solving and how is that benefiting you?
Drata is helping us simplify compliance, by connecting to our systems and automating compliance controls.
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