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Amazing support and easy to use Platform
What do you like best about the product?
The customer support is amazing, I have had questions about compliance, about usage and for everything I get someone to help me in a very short amount of time, usually withing the minute.
Everyone I've interacted with is extremely polite and helpful and have been carrying me by the hand through the process.
Everyone I've interacted with is extremely polite and helpful and have been carrying me by the hand through the process.
What do you dislike about the product?
I haven't found anything I dislike, everything works as expected.
What problems is the product solving and how is that benefiting you?
We are pursuing SOC 2 compliance and Drata is helping us through that Journey.
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Great product and team
What do you like best about the product?
Makes SOC2 compliance easy. We're also using them for ISO 27001.
Solid platform and always improving it
Solid platform and always improving it
What do you dislike about the product?
Nothing top of mind to be honest. They've been great
What problems is the product solving and how is that benefiting you?
Keeping us compliant for SOC 2 and flashing if we ever out of compliance and helps show proof to auditors
Helped a novice achieve SOC2
What do you like best about the product?
The number of automated integrations, policy templates, and easily trackable progress made getting through SOC2 compliance a breeze. Service team is also incredibly helpful and answered our dumb questions in a timely manner, and fixed any issues that came up with a smile.
What do you dislike about the product?
None come to mind. Although there is a learning curve to many of the requested technical items, Drata does a great job of breaking down what's needed and how to fulfill certain requirements.
What problems is the product solving and how is that benefiting you?
Enables us to be a better, more secure company, and paved the road to SOC2 compliance for our company with easy to follow procedures. The built-in integrations also enabled us to automate much of the process as well
The compliance support alone is worth the cost of admission
What do you like best about the product?
The platform is extremely solid AND the support team is amazing with both technical and compliance questions.
What do you dislike about the product?
Would love to be able to upload more file types as evidence (e.g. screen recordings).
What problems is the product solving and how is that benefiting you?
Provides a platform to maintain and monitor our compliance, a home for all evidence to live, and support through compliance and tech advice.
Great platform!
What do you like best about the product?
One of the standout features of Drata that I truly appreciate is its straightforward and user-friendly interface. To give you an idea, I don't have any background in IT nor am I a web developer (I'm a lawyer with a little background in privacy), and for me it was really straightforward to use. A significant advantage is the dedicated compliance team, which consistently provides prompt and efficient responses to my inquiries. Their quick turnaround time is impressive. I really recommend Drata and their services.
What do you dislike about the product?
For now, I don't really dislike anything about Drata.
What problems is the product solving and how is that benefiting you?
Without Drata we wouldn't know where to start for our SOC 2 compliance.
Very easy to use
What do you like best about the product?
The platform is very understandable and easy to use.
What do you dislike about the product?
No 3rd party integration. Our company is using ClickUp, it would be great if the administrator can create ClickUp tasks for users via Drata platform.
What problems is the product solving and how is that benefiting you?
SOC-2 complaince procedure
Automating certification is much easier with Drata
What do you like best about the product?
Drata's platform stands out as a comprehensive solution for anyone aiming to achieve security certification. The pre-defined templates, ready-to-assign controls, and the ability to integrate with other platforms like Google Workspace and AWS are standout features. These integrations, especially, facilitate automatic control checks, which immensely ease the audit process. This platform has not only saved us countless hours but also reduced our operational costs.
Furthermore, the customer support is extremely helpful. Not only do they know what are they talking about but also they give you exactly what you need.
Furthermore, the customer support is extremely helpful. Not only do they know what are they talking about but also they give you exactly what you need.
What do you dislike about the product?
While Drata excels in many areas, its navigation could use some fine-tuning. It can be confusing at times, with certain functionalities not as intuitive as one would hope. For instance, accessing specific documents can be a roundabout process, as in the case of having to use the policy center search functionality to locate approved policies that are visible in the controls.
What problems is the product solving and how is that benefiting you?
We provide a SaaS solution to corporate entities that need assurance of our product's security and compliance with all security standards. Using Drata for SOC-2 certification achieves two objectives simultaneously: it accelerates the sales cycle and assures customers of our product's safety.
Best supporting team and platform on our compliance journey!
What do you like best about the product?
Drata have been amazing partners in our compliance journey.
The platform automates much of the daily compliance work and gives us both the overview and details for our progress towards all frameworks on our list.
More than the platform, the Drata team supports us quickly on all manner of compliance questions, policies, advice and audit expectations. During our meetings, our CS partner kept us on track for our compliance goals and has been amazing with support preparing for the coming audit.
We already saved much on the audits cost, as the auditors will audit the automated, online and easier to use platform during the audit.
We highly recommend Drata's platform and team as compliance partners.
The platform automates much of the daily compliance work and gives us both the overview and details for our progress towards all frameworks on our list.
More than the platform, the Drata team supports us quickly on all manner of compliance questions, policies, advice and audit expectations. During our meetings, our CS partner kept us on track for our compliance goals and has been amazing with support preparing for the coming audit.
We already saved much on the audits cost, as the auditors will audit the automated, online and easier to use platform during the audit.
We highly recommend Drata's platform and team as compliance partners.
What do you dislike about the product?
Setting up the system including the integrations of a platform to our systems and cloud environments took a couple of days. Some Drata employees are available only during US hours (we are EU based).
What problems is the product solving and how is that benefiting you?
Online monitoring of our compliance through integration and agent on computers. Policies compliant with several framworks. Consulting us on our Security and privacy issues. Prepring for several audits and assessments, some external. Etc.
Great tool.
What do you like best about the product?
Very easy to see current compliance stance and get insights as to what needs to be addressed
What do you dislike about the product?
Agent deployment process doesn't allow for unattended administrative setup
What problems is the product solving and how is that benefiting you?
It is giving us visibility to our current compliance stance surounding NIST
Drata makes SOC 2 and ISO 27001 much easier
What do you like best about the product?
Support team - always available, easy to engage, very knowledgeable
Product - Easy to use, continously improving, good volume of integrations
Sales - Not very pushy
Product - Easy to use, continously improving, good volume of integrations
Sales - Not very pushy
What do you dislike about the product?
Occasional issues with the data, but the support team is usually on it and take care of it
What problems is the product solving and how is that benefiting you?
Evidence gathering for SOC 2 and ISO 27001
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