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Professional and prompt
What do you like best about the product?
How quick they are to get back to my issue and solve it.
What do you dislike about the product?
Not much to complain about. A different agent got back to me then the original but it's no big deal
What problems is the product solving and how is that benefiting you?
Our need for a compliancy platform
Customer Support
What do you like best about the product?
Whenever I had to contact customer support, the issue was handled promptly. The support team is helpful and communicates clearly, keeping you informed of any delays, recommended steps to resolve the issue.
What do you dislike about the product?
I have not come across any downsides using drata.
What problems is the product solving and how is that benefiting you?
Helping us towards SOC type 2 compliance.
Comprehensive platform with excellent support
What do you like best about the product?
The support, including access to compliance professionals
What do you dislike about the product?
The UI not always intuitive, and you can bounce between sections easily
What problems is the product solving and how is that benefiting you?
Helping us achieve ISO27001 compliance.
Great way to get up and running
What do you like best about the product?
Great support, templates to help get things rolling. Easy for end users.
What do you dislike about the product?
Not as strong as a reference, fixed format and limited searchability for more advanced users.
What problems is the product solving and how is that benefiting you?
Helps us develop and maintain standardization and certification, giving us a better and clearer offering to present to customers.
Drata has really helped us centralise tech compliance.
What do you like best about the product?
One stop shop for early stage startups to automate compliance across multiple frameworks
What do you dislike about the product?
Once you need to demonstrate compliance out of scope of the integrations that Drata offers, you're back to screenshots and manual copy-pasting. Eventually you'll need a compliance automation team just to keep up.
What problems is the product solving and how is that benefiting you?
We're able to use Drata to automate device posture checks,
Strong Solution to help you with administrative load for your future audit
What do you like best about the product?
We’ve had a solid experience with the product so far. The interface is intuitive. Support response times have been generally good, and the onboarding process was smoother than expected.
What do you dislike about the product?
Nothing so far that I could dislike, however it seems we will need another tool for MDM
What problems is the product solving and how is that benefiting you?
It helps to collect all audit evidences
Great Features and Extraordinary Customer Support
What do you like best about the product?
I really appreciated the video tutorials – even with a strong tech background, I found them helpful in understanding various Drata functions. https://help.drata.com/en/collections/9595024-welcome-to-drata .
So the documentation is great and I really care about it.
Also, Drata taught almost everything. this is really great. For example, there is an available sercurity awareness trainings and we can just enable it. The content is rich and enough
So the documentation is great and I really care about it.
Also, Drata taught almost everything. this is really great. For example, there is an available sercurity awareness trainings and we can just enable it. The content is rich and enough
What do you dislike about the product?
as far as I understand and read, one of Drata’s main goals is to automate controls, but unfortunately, our Background Check and MDM solutions are not currently supported or listed among the available integrations. I would have expected broader vendor support. Yes, Drata offers Drata agent. this is good and we can also provide
That said, I’ve already submitted requests to enable integrations for our existing solutions.
That said, I’ve already submitted requests to enable integrations for our existing solutions.
What problems is the product solving and how is that benefiting you?
There are many requirements for passing audits, and Drata helps consolidate everything into one centralized platform. You can manage users, assign and track security training, configure automated controls, and monitor compliance—all in one place.
Without Drata, these processes become fragmented and difficult to manage.
Additionally, we benefit from free customer support, which allows us to ask questions and get timely assistance when needed.
Without Drata, these processes become fragmented and difficult to manage.
Additionally, we benefit from free customer support, which allows us to ask questions and get timely assistance when needed.
Streamlined SOC 2 Compliance for Startup
What do you like best about the product?
Drata has accelerated and simplified our SOC 2 Type I & II and HIPAA compliance efforts.
Onboarding & Policy Management: Drata comes equipped with a library of ready-to-use policy templates that are aligned with major industry standards. This gave us a tremendous head start—eliminating the need to draft policies from scratch or hire external consultants. Drata also automatically maps these policies to the relevant controls across frameworks like SOC 2, ISO 27001, and HIPAA, giving us instant visibility into how our documentation supports our compliance posture.
Automation: Drata integrates seamlessly with our Microsoft 365 environment and cloud infrastructure, automatically pulling in the evidence we need. Drata continuously collects and organizes compliance artifacts behind the scenes, saving all the manual effort.
Real-Time Monitoring & Intuitive Dashboards: The dashboard is clean, intuitive, and provides actionable insights. If something falls out of compliance—like an unencrypted storage bucket or an employee missing a required security training, Drata will flag this immediately. This constant visibility allows us to stay ahead of issues and maintain a strong compliance posture year-round, rather than scrambling just before an audit.
Bottom Line: Drata has saved us weeks of manual work and allowed us to stay compliant without having to grow our compliance team. It’s been a true enabler for our security and compliance operations—and we highly recommend it to any organization looking to scale securely and efficiently.
Onboarding & Policy Management: Drata comes equipped with a library of ready-to-use policy templates that are aligned with major industry standards. This gave us a tremendous head start—eliminating the need to draft policies from scratch or hire external consultants. Drata also automatically maps these policies to the relevant controls across frameworks like SOC 2, ISO 27001, and HIPAA, giving us instant visibility into how our documentation supports our compliance posture.
Automation: Drata integrates seamlessly with our Microsoft 365 environment and cloud infrastructure, automatically pulling in the evidence we need. Drata continuously collects and organizes compliance artifacts behind the scenes, saving all the manual effort.
Real-Time Monitoring & Intuitive Dashboards: The dashboard is clean, intuitive, and provides actionable insights. If something falls out of compliance—like an unencrypted storage bucket or an employee missing a required security training, Drata will flag this immediately. This constant visibility allows us to stay ahead of issues and maintain a strong compliance posture year-round, rather than scrambling just before an audit.
Bottom Line: Drata has saved us weeks of manual work and allowed us to stay compliant without having to grow our compliance team. It’s been a true enabler for our security and compliance operations—and we highly recommend it to any organization looking to scale securely and efficiently.
What do you dislike about the product?
While our overall experience with Drata has been very positive, we did encounter a bit of back-and-forth during renewals which could have been better managed.
What problems is the product solving and how is that benefiting you?
SOC 2 and HIPAA compliance
Drata has streamlined our compliance process with great support and onboarding.
What do you like best about the product?
Drata has been a valuable tool in simplifying our compliance and security processes. The onboarding experience was smooth, and their customer support has been consistently responsive and helpful.
The overall experience has been positive, and I would definitely recommend Drata to others looking to streamline their compliance efforts.
The overall experience has been positive, and I would definitely recommend Drata to others looking to streamline their compliance efforts.
What do you dislike about the product?
While most integrations work well, a few didn’t fully meet our expectations.
What problems is the product solving and how is that benefiting you?
Drata is helping me automate and manage our security compliance processes, which used to be really manual and time-consuming. It's made it much easier to stay audit-ready, track controls, and collect evidence without constantly chasing down documentation. The continuous monitoring gives me peace of mind, and it's definitely saved our team a lot of time and effort. It’s also helped us build credibility with customers by showing we take security seriously
Great support, improving fast—helps us punch above our weight on compliance
What do you like best about the product?
The customer support is top-notch—responsive, human, and genuinely helpful. They’ve also been rolling out thoughtful product updates regularly, which makes a big difference. For a small team managing SOC 2 and HIPAA, Drata gives us structure while still enabling us to move fast. The integrations (especially with Rippling and Google Workspace) save us a lot of manual work.
What do you dislike about the product?
The UI around controls and policies can be a little confusing at first—it takes a minute to figure out where things live or how to map them to your real workflows. That said, it's been getting better steadily, and the support team always helps us through.
What problems is the product solving and how is that benefiting you?
Drata helps us maintain ongoing compliance with industry standards while operating as a lean, agile team. It streamlines evidence collection, simplifies policy management, and provides clear visibility into our security posture—making it easier to stay organized and prepared as we scale.
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