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Drata has been great for our start-up.
What do you like best about the product?
The project team assigned to our account, as well as the Drata platform itself, have both been top notch. Great experience.
What do you dislike about the product?
Not much to report here! We haven't come across any negatives yet.
What problems is the product solving and how is that benefiting you?
In our SaaS product, start-up environment, Drata is helping us remain aligned on our "security first" approach to our product and security posture. The platform is also helping us remain on track towards our SOC2 certification goals.
Great platform and outstanding customer success team!
What do you like best about the product?
The navigation and user interface are well organized and easy to use. The Customer Success Team is outstanding! Jessica has been a fantastic resource to us.
What do you dislike about the product?
Sometimes the integrations don't enable accurate updates.
What problems is the product solving and how is that benefiting you?
Drata allows us to project manage our SOC-2 and GDPR requirements and evaluations.
Good customer experience despite a rocky start
What do you like best about the product?
Knowledgeable customer success managers to help guiding our team through SOC2. Comprehensive software product, easy to integrate with our infrastructure.
What do you dislike about the product?
Some lost momentum in our SOC2 implementation, especially when it came to writing our policies. The template experience is overwhelming, and the Drata team took too long to identify that we needed help and an external partnership to succeed at writing our policies.
What problems is the product solving and how is that benefiting you?
Guiding our team through SOC2 compliance, starting with 0 knowledge.
A simple method for monitoring assets, staying compliant with various frameworks and controls.
What do you like best about the product?
The "Help Center", ease of use for the portal, tracking employee compliance and my customer success manager.
What do you dislike about the product?
I wish I was able to search policies for key words.
What problems is the product solving and how is that benefiting you?
Tracking everything in one dashboard and focusing on tasks that need to be completed.
Like a second-mind..
What do you like best about the product?
Drata is fantastic at allowing me to stay organized and aware of my deliverables for continuous compliance. I'm able to track and assign tasks to relevant parties, organize my thoughts on our control structures & get introspection on how the auditing criteria refer back to us. It's like having a second-helper who keeps track of everything & allows me to focus on policy creation & control creation/evaluation.
What do you dislike about the product?
Drata is fantastic if you have lots of industry-grade integrations but if you don't, your return on value might be lower. I still great utility out of it, but for the price point it wouldn't necessarily still be worth it. There are still small gotcha's in Drata, for instance the policy changelogs require manual updating- why are my changes to the policy not filling out the changelog itself? The Statement of Applicability in the ISO27001 frameworks are a large table, but most of that information should be part of the continuous compliance so why am I having to create so much? There are also lots of little things, like the Statement of Applicability, where I pulled things out of policy/out of Drata, and ended up creating a spreadsheet for them all over again because it's just going to be easier to maintain over time. Yes my Statement of Applicability will be uploaded to Drata as evidence, but I'd rather have something like this more built-in to the program rather then feeling that the best option is to create a spreadsheet & do it myself.
What problems is the product solving and how is that benefiting you?
Drata helps us with observability into our control infrastructure. I can see our management responsibilities, our technical controls, & plan for the future. In a very disorganized company, this is extremely effective for assisitng with holding people accountable to completing their responsibilities. Their support is fantastic & Hailee at Drata has been absolutely amazing. The Drata help articles are detailed & excellent when you are searching for something with only a few search terms. It is sometimes hard to find things if you don't know where they are- for instance, the templates used in vendor upload, business continuity/disaster recovery, etc & without Hailee's help, we would have never known about them. But our Customer Success Manager Hailee, was excellent at providing these documents. It would be nice if the Help Section had a dedicated Resources section for items like this.
Powerful platform, great docs and human support
What do you like best about the product?
After 10 years in a previous role in a highly regulated domain, I wish I had a tool like Drata. It made document management far simpler, had ties into my compliance goals with excellent documentation as well. The human support is also fantastic, either via the online support chat or conversations with our customer success manager. This allows us to be more transparent in security posture to our customers, while also having automated checks to ensure compliance. The product is easy to use, and pretty feature complete.
What do you dislike about the product?
There isn't much to complain about! I do wish that the policy editor would allow for embedded diagrams/images, rather than having to refer to them elsewhere. Allowing for collaborative editing as well would be a nice to have, but definitely not a necessity.
What problems is the product solving and how is that benefiting you?
The templates with links into InfoSec framework requirements has made compliance far easier than doing it on our own. Also giving us a means for our clients to see our security posture and automated checks under NDA allows our clients to use our services with confidence.
SOC 1/2 Type 2
What do you like best about the product?
Compliance experts available through chat was invaluable. They took the time to understand the specific set of circumstances and varaibles to my question and did not provide templated answers.
What do you dislike about the product?
A little click heavy for certain workflows but they are working to stream line them.
What problems is the product solving and how is that benefiting you?
Reduction of timeline and internal effort to become SOC 1/2 compliant.
Great platform, excellent support.
What do you like best about the product?
The support level is amazing and the platoform is easy to use.
What do you dislike about the product?
Nothing significant, I think that every platform has room for improvement. Although there are some issues with data import at times.
What problems is the product solving and how is that benefiting you?
Drata gives us an easy to use platfrom with a great UI. Compliance can be quite difficult but Drata helps to simplify the process.
Continuous improvement causes some glitches. Very responsive support network.
What do you like best about the product?
Drata has made our compliance program much more structured and regimented. The guiedlines and timelines keep us up to speed on what we need to review and update. The software is very user friendly. Implementation was very easy. I am on the software daily to monitor our cybersecurity system. Customer support responds quickly. Even when I have a more difficult question, they keep me apprised.
What do you dislike about the product?
Drata seems to be continually improving their system. There were some times when they implmented features that seemed to generate some false negatives on testing. These were resolved quickly, but we sometimes spent time investigating these that we would have liked to save.
What problems is the product solving and how is that benefiting you?
Keeps programs and tasks in order and allows us to put all our information in one place. We are small, very lean company. I am not a technology person. However, the software is easy to use and intuitive.
Drata is a HUGE aid in our SOC 2 compliance efforts
What do you like best about the product?
Drata has extensive features for helping customers satisfy their SOC 2 compliance requirements. They are constantly expanding the features and functionality.
What do you dislike about the product?
Sometimes they introduce small bugs into their software. When this happens, their customer support team is very responsive in resolving the problem.
What problems is the product solving and how is that benefiting you?
It is helping us organize our efforts toward becoming SOC 2 compliant.
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