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The Drata Experience
What do you like best about the product?
The UI of the platform is intuitive. Technical and compliance support is responsive and helpful when questions and issues arise (shout out to Sean and Dante!). Our CSM, Alex Bank, is easy to work with as well!
What do you dislike about the product?
Some features are still desired, but Drata provides a roadmap available to customers to view and rate feature requests on the importance to increase priority in development.
What problems is the product solving and how is that benefiting you?
Drata provides a platform for continuous compliance monitoring against existing frameworks such as ISO and SOC 2. This allows our compliance team to get an overview of our compliance posture throughout the year as well as set reminders for evidence gathering. Drata also provides a helpful feature that allows customers to contact compliance experts for clarification and questions.
They ship the right features fast.
What do you like best about the product?
We needed to complete SOC2 and the features, onboarding and support and the recommendation of a great auditor all just said that they've got their company thinking about customers all the time.
What do you dislike about the product?
At that time, when they first launched, I think the third party for background checks was not fully integrated - but I think that was due to the third party not being ready. However, that's cleared up and it's smooth now.
Besides that, I can't think of all that much.
Besides that, I can't think of all that much.
What problems is the product solving and how is that benefiting you?
Completing SOC2
Exactly what I had hoped for in a compliance platform
What do you like best about the product?
One of the biggest benefits has been the policy templates; they have been a big help in understanding what needs to be done as we prepare for our first certification. The Risk Assessment and Vendor Assessment modules have also been extremely helpful.
What do you dislike about the product?
I don't have any complaints; the platform is very intuitive to use and comes with great support.
What problems is the product solving and how is that benefiting you?
We had 0 official policies in place; the policy templates in Drata were a big part of the decision process, and have been extremely helpful in getting the necessary policies in place. I have also been unsure about how the risk assessment process should continue, and the portal provides a complete overview of how to walk through the assessment, remediation and ultimately the risk report.
The portal is very intuitive to use; any user getting access to Drata has very quickly found exactly what they needed in the portal with only minimal guidance.
The portal is very intuitive to use; any user getting access to Drata has very quickly found exactly what they needed in the portal with only minimal guidance.
An all-in-one solution for audit evidence collection and sharing
What do you like best about the product?
Drata has the most mature and robust offering in the compliance/evidence repository space. They have managed to navigate the line between the customer's needs and the auditor's requirements successfully, resulting in a friendly and easy to use UI that significantly reduces overhead.
The support from our CSM, Laci, has been exceptional. We're an active customer who constantly provides product feedback, and Laci ensures this is communicated to the product team and Drata leadership.
The support from our CSM, Laci, has been exceptional. We're an active customer who constantly provides product feedback, and Laci ensures this is communicated to the product team and Drata leadership.
What do you dislike about the product?
Currently, making changes to policies in Drata does not trigger an approval flow. Therefore, we edit our policies outside of Drata and then upload them. This isn't ideal and creates double-work. It also increases the risk of the wrong version being stored/updated. Please note that policies CAN be updated directly in Drata; our issue is the lack of an automated approval flow when changes are made.
What problems is the product solving and how is that benefiting you?
A single source of truth repository for evidence required by a third-party auditor.
Drata for Continuous Monitoring and Compliance Audits
What do you like best about the product?
Drata's ability to connect with multiple sources for continuous monitoring is great. They are expanding their reach to other applications on a regular basis. The templates provided for policy writing have been beneficial.
Our Customer Success Manager, Laci White, has been fantastic. She has been valuable by answering every question and providing resources while we build and prepare for our audits.
Our Customer Success Manager, Laci White, has been fantastic. She has been valuable by answering every question and providing resources while we build and prepare for our audits.
What do you dislike about the product?
Some limitations have created some growing pains. We utilize multiple instances of HRS systems, and while Drata is compatible with various systems, it can only integrate with one instance of one vendor. This leaves out numerous workforce users, making tracking them a manual process at the time being.
there are also some vendors that we use that are not yet available for connection, but I am hopeful for the future.
there are also some vendors that we use that are not yet available for connection, but I am hopeful for the future.
What problems is the product solving and how is that benefiting you?
the biggest benefit so far has been the policy templates. We have yet to utilize Drata for an actual audit. Luckily, our auditor works well with Drata, so I am very excited that evidence collection will be much easier.
Taking the fear out of certifications
What do you like best about the product?
We are new to the Drata platform, The prospect of working towards a certification for a small company such as ours with limited personell resources is daunting. Drata so far has taken the fear out of this project for us. The dashboard shows you in a very intuative way what you need to do and when. It has just overall improved our security posture as a company too by highlighting areas we'd not considered could be issues. Drata also fast tracks the documentation process when it comes to policies by having very detailed default policies for you to be able to get started. we are still early in our Drata Journey but having a dedicated customer sucess manager for a product such as this is a must, This is something Drata put a big emphasis on. Victoria our CSM is always avalible for questions and our bi-weekly calls keep us accountable. Drata care that you make the most from your investment.
What do you dislike about the product?
Not found anything so far that I dislike but im still in the setup phase.
What problems is the product solving and how is that benefiting you?
Holding our hands in the ISO and SOC certification path. We have a small team and we are wear many hats, Drata logically guides us to the path of certification
Drata Advocate
What do you like best about the product?
Risk Management modules are very useful. We're also excited about the potential of expanding our compliance management within drata to additional standards frameworks. Having LinnF as our advocate and CSM has been massive. You won't find anyone who combines customer focus with an instinct for deliverability & sustainability quite like Linn does.
What do you dislike about the product?
I was disappointed ISO 9001 wasn't a supported framework. Everything revolves around our ISO 9001 Quality Management System. Having that fully integrated would've been huge.
What problems is the product solving and how is that benefiting you?
Supporting SOC 2 Type 1 and Type 2 reports. Possibly FedRamp next?
Great service and product for SOC 2 compliance
What do you like best about the product?
Our customer success manager, Tony, went above and beyond to meet with us regularly, answer all questions thoroughly and patiently, and ensure we were (and felt) prepared to our SOC 2 audit.
What do you dislike about the product?
There are some instances when the automated controls in Drata are insufficient for what an auditor will request. For this reason, we had to upload some evidence manually. However, there is a method to create custom controls, to make delivery to the auditor easier.
What problems is the product solving and how is that benefiting you?
There are so many moving parts in a SOC 2 audit/report, and Drata helped us prepare and maintain our security posture. The automated controls take out the guesswork.
The Drata platform has made compliance management a breeze!
What do you like best about the product?
What really sets Drata apart is its ability to simplify and automate the often complex and time-consuming process of compliance. One of our biggest pain points before using Drata was keeping track of all the different regulations and requirements for our industry. With Drata, all of that information is easily accessible in one place and continually updated. The vast amount of integrations and monitoring available makes it clear what requirements have been met and what is still outstanding.
The customer service team, including our Customer Success Manager (Lizzie), the technical support team, and the compliance specialists have been very impressive. They are always available to answer our questions and provide guidance.
Other features such as the policy templates, integrated training, as well as the user interface and user experience, also make Drata stand out. Frequent updates to the platform based on user feedback are also great.
The customer service team, including our Customer Success Manager (Lizzie), the technical support team, and the compliance specialists have been very impressive. They are always available to answer our questions and provide guidance.
Other features such as the policy templates, integrated training, as well as the user interface and user experience, also make Drata stand out. Frequent updates to the platform based on user feedback are also great.
What do you dislike about the product?
I can't really think of anything to dislike about the platform so far. Perhaps one thing to keep in mind is that some modules or features are not included in the base platform and may require additional investment if needed, but for now, these haven't been mandatory requirements for us.
What problems is the product solving and how is that benefiting you?
One of our biggest pain points before using Drata was keeping track of all the different regulations and requirements for our industry. With Drata, all of that information is easily accessible in one place and continually updated. The vast amount of integrations and monitoring available makes it clear what requirements have been met and what is still outstanding.
Geat product, and even better team!
What do you like best about the product?
Super quick onboarding, incredible team - Morgan is the best!!
Intuitive product, as a first-timer in compliance, I was able to finish SOC2 within a couple of weeks
Intuitive product, as a first-timer in compliance, I was able to finish SOC2 within a couple of weeks
What do you dislike about the product?
Slow to process integration requests or fixes. We are still waiting on a couple of basic functionalities from common vendors
What problems is the product solving and how is that benefiting you?
Security compliance frameworks are an inherently painful yet valuable part of the business. With Drata, it's less painful :)
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